2509 システム開発におけるプロセスQAの適用と改善(一般セッション) 2509 An application and improvement of "the Process QA" in system development work

プロジェクト管理の不徹底や上流工程での要件確定漏れ等による,本番稼働後のトラブル発生といった問題の未然防止を目的に,従来の成果物に対する第三者検査(プロダクトQA)に加えて,作業プロセスに対する第三者検査(プロセスQA)の実施に取り組んだ.その結果,プロセスQA実施プロジェクトの本番稼動状況より,プロセスQAが品質確保策として有効であることを確認できた.さらに,プロセスQAの定着化に向け運用の改善を行った.

In our division, in order to prevent the problem such as troubles during real operations, due to failure of the project management or delay of requirement confirmation in the upstream, we have started the third party inspection of working process (the Process QA) in addition to the conventional third party inspection of products (the Product QA). Then, through the examination how the projects with the Process QA were actually being operated, we could confirm that the Process QA was effective in ensuring quality.Furthermore, we have improved its application for the Process QA to be settled.