Thank you for using SuperGroupies.

Product: Detective Conan × SuperGroupies Various snow globes
Release date: Mid-October 2020

Regarding the above products delivered this time, in addition to repeated delays in delivery,
We sincerely apologize for not being able to prepare a product that customers can understand, such as the finish and scratches of the product.
We have received many voices of anxiety and disappointment that did not meet our expectations, and we take it deeply.

We apologize for the inconvenience, but we cannot exchange the product according to your wishes.
If you are not satisfied with the product you have, we will do [Return and Refund].

・ If the product has been received
If you return it to our shop by cash on delivery, we will refund the full amount of the payment including the shipping fee.
It is the following return address.
〒221-0036
Yuki Wovn, Kanagawa-ku, Yokohama-shi, Kanagawa 3-1 Keihin Distribution Co., Ltd. Main Building 8F Fkura
SuperGroupies
03-6434-5525
* Please return it by Sagawa Express or Yamato Transport.
* Please include a delivery note to confirm your order.

・ Before receiving the product (during delivery)
If you have not received the item at this time, please inform the delivery company that you have declined to receive it.
As soon as your parcel returns to our shop, we will process the return and refund.

・ When shipping is pending
You can cancel from my page.

We apologize for the inconvenience, and thank you for your understanding.

We sincerely apologize for any inconvenience and inconvenience caused to our customers.
All the departments in charge will take your opinions seriously and strive to improve and improve the service.