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Twitter Support

@TwitterSupport

#BlackLivesMatter

#AlwaysProud

Here to help.

Twitter HQhelp.twitter.com誕生日: 3月21日2008年12月からTwitterを利用しています

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Twitter Supportさんのツイート

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Twitter Support

@TwitterSupport

7月31日

We’ve significantly limited access to our internal tools and systems. Until we can safely resume normal operations, our response times to some support needs and reports will be slower. Thank you for your patience as we work through this.

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This should now be fixed.

メディアを再生できません。

再読み込み

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You may have seen a “Rate limit exceeded” message when trying to access Twitter recently. We’re working on fixing a problem with our backend system and you’ll be back to your Tweets soon.

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We’ll continue to share updates and precautionary steps we take so that others can learn from this, too. We recognize the trust you place in us, and are committing to earning it by continued open, honest and timely updates anytime an incident like this happens.

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This was a striking reminder of how important each person on our team is in protecting our service. We take that responsibility seriously and everyone at Twitter is committed to keeping your information safe.

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We’re accelerating several of our pre-existing security workstreams and improvements to our tools. We are also improving our methods for detecting and preventing inappropriate access to our internal systems and prioritizing security work across many of our teams.

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While these tools, controls, and processes are constantly being updated and improved, we are taking a hard look at how we can make them even more sophisticated.

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By obtaining employee credentials, they were able to target specific employees who had access to our account support tools. They then targeted 130 Twitter accounts - Tweeting from 45, accessing the DM inbox of 36, and downloading the Twitter Data of 7.

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The attack on July 15, 2020, targeted a small number of employees through a phone spear phishing attack. This attack relied on a significant and concerted attempt to mislead certain employees and exploit human vulnerabilities to gain access to our internal systems.

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We’re sharing an update based on what we know today. We’ll provide a more detailed report on what occurred at a later date given the ongoing law enforcement investigation and after we’ve completed work to further safeguard our service.

An update on our security incident

An update on our security incident and what we know so far.

blog.twitter.com

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Our goal is to block links in a way that’s consistent with how we remove Tweets that violate our rules. We'll start taking action under these updated guidelines on Thursday, July 30.

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As we continue to address harmful content, we’ve updated our link policy:

Hateful conduct and violence are now link content categories that we may block

Accounts dedicated to sharing these types of links may be suspended The full policy:

About unsafe links

Learn about how Twitter determines what an unsafe link is and what to do if you encounter spam or malware links on Twitter.

help.twitter.com

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We've been using labels and warnings on Tweets to help reduce the spread of misleading information and provide context from trusted sources. We heard your feedback that they could be more noticeable, so we’re testing other colors for these labels on iOS to help them stand out.

Tweet video frame with red text underneath that reads “Manipulated media”

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Twitter Support

@TwitterSupport

7月23日

To recap:

130 total accounts targeted by attackers

45 accounts had Tweets sent by attackers

36 accounts had the DM inbox accessed

8 accounts had an archive of “Your Twitter Data” downloaded, none of these are Verified

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36 is the number of accounts where the attacker took control of the account and viewed the DM inbox on Twitter.com.

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8 is the number of accounts where an archive of "Your Twitter Data" was downloaded. This includes all of *your* account activity including DMs. None of the YTD downloads impacted Verified accounts.

How to access your Twitter data

Learn about your Twitter data and what types of information you can access.

help.twitter.com

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We’re hearing confusion around how the 8 accounts we reported yesterday relate to the 36 we reported today. These numbers refer to different things.

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We are communicating directly with any impacted account owners, and will share updates here when we have them.

An update on our security incident

An update on our security incident and what we know so far.

blog.twitter.com

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We believe that for up to 36 of the 130 targeted accounts, the attackers accessed the DM inbox, including 1 elected official in the Netherlands. To date, we have no indication that any other former or current elected official had their DMs accessed.

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Our investigation continues, but we wanted to share more specifics about what the attackers did with the accounts they accessed. Following a complete review of all targeted accounts, here is more detail on what we know today:

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There is a lot speculation about the identity of these 8 accounts. We will only disclose this to the impacted accounts, however to address some of the speculation: none of the eight were Verified accounts.

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