Returns & Exchanges

• What Is Your Return Policy?

Our Guarantee
Return or exchange within 14 days from the delivered date.
Request:

1.Items received within 14 days from the delivered date.
2. Items received unused, undamaged, unwashed and in original package.
3. We do not offer return on earrings, underwears
4. Return shipping fees are at the customer's own expense.Original shipping fees are non-refundable (shipping fees will depend on your location and weight of the package)
5. We do not accept returned items that were sent back directly without address that we send

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

• How to Return?

If you wish to return the items,please email to customer first to get the return address：support@kruerdirndl.com

 

• Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.