QUICK INFO

  • All of our made-to-order garments are designed, cut, and sewn in Nashville, TN!
  • We've reach our capacity to product made-to-order garments for the time being, but please check back this fall. The way we operate as a business is changing. Learn more on our blog.
  • All Sample Sale, Scarf, and Physical Gift Card orders placed after 4PM CST on 03/22/2020 will be shipped when we are able to return to work according to COVID-19 protocols.
  • Items with different lead times will ship in separate packages as they become available. Contact us if you'd prefer us to wait and ship everything in one package.
  • Shipping is always free, both ways, even for international customers.

DOMESTIC ORDERS

  • Orders within the US ship via USPS Priority Mail and typically arrive 2–3 business days after the package is picked up. Please note that we cannot guarantee delivery dates.
  • All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by the USPS.
  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
  • Standard shipping does NOT include insurance.

INTERNATIONAL ORDERS

  • International orders ship via First Class Mail and arrive 7-14 days after the package is picked up for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates.
  • Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the USPS.
  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
  • Standard shipping does NOT include insurance. 
  • We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. 
  • Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

RETURNS

While the way we’re operating as a business is changing, we’re happy to set up a return for store credit within 14 days of receiving your package that can be used in the fall. We do not offer cash refunds at this time. To request a return, please email our Customer Relations Team at support@elizabethsuzann.com with your order number, and we will get back to you shortly!

  • Return shipping is on us!
  • Store credit never expires and is issued in the form of a digital gift card.
  • Please ensure returned garments are unworn and in good condition, or additional charges may apply.
  • The way we’re operating as a business is changing, so we’re unable to process exchanges at this time. That said, we can set up a return for store credit that can be used in the fall. To request a return, please email our Customer Relations Team at support@elizabethsuzann.com with your order number, and we will get back to you shortly!
  • If you received a damaged or defective item, please email support@elizabethsuzann.com with your order number and a photo of the garment, and we'll take care of you!
  • We try our best to recycle and reuse all garment boxes if possible, so please take extra care of your package, and send any item(s) back in their original poly mailer.

It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!

ORDER CHANGES AND CANCELLATIONS

  • Since each garment is made to order, we are unable to accept cancellations for refunds.
  • In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at support@elizabethsuzann.com as soon as possible after placing your order.
  • We want your ES garment to fit perfectly into your wardrobe, so if you’d like to change your size, color, or fabric, we’re here to help! As long as our team has not started on your order, there is still time to make changes to your order. Email support@elizabethsuzann.com as soon as you can.
  • If you need to make a change to your shipping address, email us at support@elizabethsuzann.com as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.