Uber never planned to roll out new safety features, and its driver screening remained a joke. The whole program boiled down to a few instructional videos, which were unlikely to stop the Mazda Mangler from striking again. An Uber insider later said the fee was "devised primarily to add $1 of pure margin to each trip. It was obscene." It does take a certain kind of depravity to read passenger safety horror stories and only hear cartoon cash register noises.
In 2016, Uber was sued and paid a settlement of $25.8 million to passengers. That's about 0.82 cents per passenger, and as any math teachers in the audience may know, $28.5 million is substantially smaller than $500 million. But don't worry, Uber was also required to rename the "Safe Rides" fee to a "Booking" fee -- a brutal punishment which we're sure will dissuade corporations from ever trying something like this again.
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47 Comments
Sleepmonger
February 12th, 2020 • 12/02/20 • 3:34 am
So it would be better to tip your driver directly? I always worried that if they saw the receipt and it looked like they weren't getting a tip, or too small of one, that they'd spit in my food or eat half of it.
It's really scummy to steal the tips, on top of charging a "delivery fee" which who knows where that goes. I rarely order delivery anymore anyway, since between tips and fees and surcharges it costs more to get it to me than it does for the food.
TheJrodTest
February 12th, 2020 • 12/02/20 • 6:20 am
Huh. It’s almost like government regulation is required because we...can’t?...trust businesses to treat the public ethically?
Oh dear, this can’t be true. I was told over and over again that the free market would take care of these issues. Now I am left to assume the folks saying this (myself included, for decades) were lying or really stupid.
Honestly, I don’t think I was lying until post-2009ish, then I lied to save face for a few years, then I finally came around and could admit I was wrong, I was duped, and maybe, just maybe, most government regulations were, perhaps, not completely evil.
But the free market does help with one thing. Rewarding unethical companies all the way to the top until they are “too big to fail”, “too big to care”, and “too big to not have major influence over any lawmakers who would try to change their evil ways”.
Business ethics is a joke, they won’t do the right thing, ever, unless they are tiny or they are forced. Unfortunately, the big guys aren’t tiny, and they can no longer be forced, so we are stuck with them.
nipoleon
February 12th, 2020 • 12/02/20 • 3:39 am
What ever happened to that grand enlighten new tech world we thought was supposed to come with the age of computers?
The revolution will happen off-line.