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  • #865

Closed
Open
Opened 3 months ago by Ben Hayward@benhayward.ben
Report abuse New issue

User cannot access site, but can use app

Summary

User @jcity is unable to access the website https://www.minds.com/media/1030229470530269184

The user is able to access through app however. This seems like a local issue but I've had the user test in a range of environments. Could this be something on our end?

Steps to reproduce

(How one can reproduce the issue - this is very important)

Platform information

Browsers:

  1. Safari
  2. Chrome
  3. Also tried through a few apps with built-in browsers.

Devices:

  1. Mobile: iPad Air 2, iOS 10.2
  2. Desktop: iMac
  3. Mobile 2: iPhone 4S

Also could not access through a VPN

What is the current bug behavior?

User cannot access any URL on the site, across multiple browsers and network connections.

What is the expected correct behavior?

User should have access to site.

Relevant logs and/or screenshots

(Paste any relevant logs - please use code blocks (```) to format console output, logs, and code as it's very hard to read otherwise.)

Possible fixes

(If you can, link to the line of code that might be responsible for the problem)

/label ~"T - Bug" ~"S - Triage:new"

Edited 1 month ago by Nicholas Lewis

Linked issues
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  • Discussion 3
  • Designs 0
  • Ben Hayward @benhayward.ben added Type::Bug (Triage) scoped label 3 months ago

    added scoped label

  • Ben Hayward @benhayward.ben changed the description 3 months ago

    changed the description

  • Ben Hayward @benhayward.ben added 1 deleted label 3 months ago

    added 1 deleted label

  • Ben Hayward @benhayward.ben changed the description 3 months ago

    changed the description

  • Ben Hayward @benhayward.ben changed title from User cannot access site, but can use app to (investigate) User cannot access site, but can use app 2 months ago

    changed title from User cannot access site, but can use app to User cannot access site, but can use app

  • Ben Hayward @benhayward.ben added 1 deleted label and removed 1 deleted label 2 months ago

    added 1 deleted label and removed 1 deleted label

  • Ben Hayward @benhayward.ben added Priority::2 - Normal scoped label 2 months ago

    added scoped label

  • Ben Hayward @benhayward.ben added 1 deleted label and removed 1 deleted label 2 months ago

    added 1 deleted label and removed 1 deleted label

  • Nicholas Lewis
    Nicholas Lewis @javanick · 1 month ago
    Reporter

    Messaged user

  • Nicholas Lewis @javanick changed title from (investigate) User cannot access site, but can use app to User cannot access site, but can use app 1 month ago

    changed title from User cannot access site, but can use app to User cannot access site, but can use app

  • Ben Hayward @benhayward.ben added Platform::Browser Product::Platform scoped labels 1 month ago

    added scoped labels

  • Ben Hayward
    Ben Hayward @benhayward.ben · 3 weeks ago
    Developer

    Any response @javanick?

  • Ben Hayward @benhayward.ben added Triage::Unable to Replicate scoped label 3 weeks ago

    added scoped label

  • Ben Hayward
    Ben Hayward @benhayward.ben · 1 hour ago
    Developer

    SSR might be great for this user

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Reference: minds/minds#865