Niantic SupportVerified account

@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017
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  1. 5 hours ago

    Trainers, we're happy to share that we have resolved the bug related to Shiny Alolan Vulpix in the Field Research task "Hatch 7 Eggs." This task can now be obtained from PokéStops until the end of Feburary, and completing the task now requires hatching 5 Eggs instead of 7.

    109 replies 136 retweets 868 likes
  2. Retweeted
    9 hours ago

    Celebrate the new lunar cycle with more red Pokémon appearing in the wild, lucky bonuses, and the first appearance of Darumaka in Pokémon GO!

    310 replies 935 retweets 5,335 likes
  3. Retweeted
    10 hours ago

    The Darkest of Times Brilliant Event Part 1 is now live. Help return Brilliant Foundables related to Dumbledore and his legacy of fighting the darkness! Read more here:

    14 replies 39 retweets 265 likes
  4. Retweeted
    Jan 16

    This month’s Community Day features plenty of useful bonuses like reduced brew times on Exstimulo Potions. Get your ingredients ready and start brewing once Community Day begins! Check out more tips on the Community Forums here:

    9 replies 23 retweets 203 likes
  5. Retweeted
    Jan 16

    Trainers, the Legendary Pokémon Latias and Latios will be returning to Raid Battles for a limited time. Time for another Special Raid Weekend event!

    412 replies 786 retweets 5,482 likes
  6. Jan 15

    Trainers, check out our site for more information about this month's Community Day:

    Evolve Prinplup (Piplup’s evolved form) during the event or up to two hours afterward to obtain an Empoleon that knows the exclusive attack Hydro Cannon!
    61 replies 37 retweets 287 likes
  7. Retweeted
    Jan 10

    Even more Pokémon originally discovered in the Unova region have been found roaming around Pokémon GO! Will you be among the first to catch all of them?

    381 replies 1,163 retweets 7,109 likes
  8. Retweeted
    Jan 10

    We are excited to share the new guidelines for Mission Day and to opening the application form! For all the details visit

    6 replies 50 retweets 194 likes
  9. Retweeted
    Jan 9

    It's official. You can now find announcements and updates from the Ingress team on Telegram at

    18 replies 73 retweets 275 likes
  10. Jan 9

    Trainers, due to this bug, we've removed the "Hatch 7 Eggs" Field Research from PokéStops. Trainers who already have this Field Research can still complete it and claim the reward. Thank you again for your patience.

    239 replies 91 retweets 456 likes
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  11. Jan 8

    Trainers, we're looking into a bug where Shiny Alolan Vulpix cannot be encountered through Field Research. This bug only affects Field Research, and there is still a chance of hatching Shiny Alolan Vulpix from Eggs. Thank you for your patience as we investigate this issue.

    502 replies 187 retweets 1,397 likes
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  12. Jan 8

    Trainers, thanks for your patience while we addressed the stability issues with PokéStop and Gym contributions. We're happy to announce that this feature is once again available worldwide!

    Trainers, due to overwhelming response, we are disabling PokéStop and Gym contributions to avoid stability issues. We'll provide an update when it's available again, thanks for your understanding.
    48 replies 79 retweets 487 likes
  13. Retweeted
    Jan 7

    As a new year unfolds, the Calamity appears to be surfacing memories of Dumbledore and his fight against Voldemort. Read more about how you can help shine a light through the darkness this month here:

    6 replies 61 retweets 413 likes
  14. Retweeted
    Jan 8

    January’s featured Pokémon will be none other than Piplup, the Penguin Pokémon!

    387 replies 1,067 retweets 6,574 likes
  15. Retweeted
    Jan 7

    🔥 Heatran has returned to five-star raids! If you’re lucky, you might encounter Shiny Heatran! ✨ With a body made of rugged steel and blood that boils like magma, the Lava Dome Pokémon might find a niche in your battle party as a bulky Fire- and Steel-type attacker. 🔥

    213 replies 452 retweets 3,971 likes
  16. Jan 7

    Agents, the Ingress team will be making updates to Intel Map from 10:00am-5:00pm PST starting today (7 Jan) through 17 Jan. During that time, if you experience unexpected behavior, please report it at Thanks for your cooperation and understanding!

    10 replies 21 retweets 117 likes
  17. Jan 6

    Thanks for your patience while we investigated why approved Wayspots weren’t populating in Niantic games. We’re happy to let you know that this issue has been resolved. Additionally, we’re working to ensure previous approvals are also imported ASAP.

    122 replies 86 retweets 766 likes
  18. Jan 3

    Trainers, we have moved the "Report a Technical Issue" link from the Settings page into in-app support. To report technical issues moving forward, please tap "Get Support" and select "Report a Bug" when prompted. Your input is valuable in creating smooth gameplay experience.

    93 replies 58 retweets 449 likes
  19. Retweeted
    Jan 3

    Kick off the new year with cross-faction events on 4-JAN. See upcoming events near you and RSVP at

    14 replies 36 retweets 184 likes
  20. Jan 2

    Trainers, we're rolling out another update (163.4) that addresses the AR prompt appearing on Pokémon encounters. After updating, if this persists on your AR+ compatible device, please ensure "Google Play Services for AR" is installed and updated via the Play Store.

    145 replies 98 retweets 730 likes
  21. Retweeted
    Jan 1

    ❄️ Lapras that know Ice Shard and Ice Beam are now available as Research Breakthrough encounters! ❄️

    205 replies 292 retweets 3,311 likes
  22. 30 Dec 2019

    Trainers, January Research Breakthrough encounters will feature Lapras that knows both Ice Shard and Ice Beam. A previous announcement implied that Lapras would only know one of these two moves. Our apologies for any confusion this may have been caused.

    106 replies 115 retweets 1,034 likes
  23. 26 Dec 2019

    Trainers, due to overwhelming response, we are disabling PokéStop and Gym contributions to avoid stability issues. We'll provide an update when it's available again, thanks for your understanding.

    We've just launched PokéStop and Gym contributions! Eligible Trainers can now suggest improvements to PokéStop and Gym information, such as titles, descriptions, and photos, all of which are submitted for approval through Niantic Wayfarer. 1/2
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    162 replies 110 retweets 696 likes
  24. Retweeted
    23 Dec 2019

    Are you looking to share your Harry Potter: Wizards Unite communities or discover groups in your neighborhood? Check out the Community Map and find others to play with during the holidays!

    26 replies 25 retweets 204 likes
  25. 26 Dec 2019

    While title and description contributions are now live globally, photo contributions are gradually rolling out, starting with South Korea and Brazil. See this article for more information: 2/2

    30 replies 45 retweets 269 likes
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  26. 26 Dec 2019

    We've just launched PokéStop and Gym contributions! Eligible Trainers can now suggest improvements to PokéStop and Gym information, such as titles, descriptions, and photos, all of which are submitted for approval through Niantic Wayfarer. 1/2

    96 replies 148 retweets 921 likes
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  27. 23 Dec 2019

    As we prepare to wrap up 2019, we’d like to take this opportunity to share an end-of-year update on some of our efforts to prevent cheating in our games, to promote transparency and to improve trust within our community.

    197 replies 118 retweets 860 likes
  28. 23 Dec 2019

    Trainers, we're working to resolve an issue where Buddy Pokémon lose buddy progress (including Buddy Level) after they're evolved. This only applies if the Pokémon being evolved isn't your active buddy. In the meantime, set the Pokémon you're evolving as your active buddy first.

    65 replies 77 retweets 526 likes
  29. 20 Dec 2019

    Trainers, thank you for your patience as we rolled out Shared AR Experience for Buddy Adventure! Check out this article to learn more about how to use this feature with your friends:

    51 replies 58 retweets 311 likes
  30. Retweeted
    20 Dec 2019

    UPDATE: Say “Shared AR Experie—” Er...CHEESE!!! 😄 Shared AR Experience has now completed rolling out! It is now live for Trainers level 2 and above. Celebrate this moment with a of you, your buddy, your friends, and their buddies! 📸

    206 replies 1,059 retweets 5,785 likes
  31. Retweeted
    20 Dec 2019

    The new Shared AR Experience is in beta for select Trainers in Canada! 📸 To ensure stability for all Trainers, we are rolling out this feature gradually. We plan to make this available globally over the next week for all Trainers. Thanks for your patience.

    97 replies 255 retweets 2,590 likes
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  32. Retweeted
    20 Dec 2019

    The 12 Tasks of Christmas Event is now live! From now through January 7, complete Special Assignments and help celebrate the holidays by exchanging limited-time Gifts with friends, complete with festive bonuses! Learn more here:

    37 replies 28 retweets 223 likes
  33. 20 Dec 2019

    Trainers, we're releasing an update to (163.2) that contains a fix for loading issues some users on Android 5 and 6 have reported. Thanks for your patience while we investigated this issue!

    105 replies 61 retweets 580 likes
  34. 18 Dec 2019

    Trainers, have you been exploring with your Pokémon with ? If you're looking for more information on Buddy Adventure, check out our article:

    156 replies 78 retweets 442 likes
  35. Retweeted
    18 Dec 2019

    UPDATE: Good news, Trainers! Buddy Adventure has completed rolling out! It is now live for Trainers level 2 and above. Have fun on your future adventures!

    This media may contain sensitive material. Learn more
    484 replies 2,336 retweets 9,735 likes
  36. Retweeted
    18 Dec 2019

    UPDATE: The new Buddy Adventure feature is now live for Trainers level 40!

    596 replies 546 retweets 5,383 likes
  37. 18 Dec 2019

    Trainers, thank you for sharing your feedback when it comes to hours and how it impacts different regions. Please see our official blog for an update regarding January Community Day.

    134 replies 90 retweets 619 likes
  38. Retweeted
    18 Dec 2019

    Harry Potter: Wizards Unite version 2.8.0 has started to roll out. See what's changing here:

    37 replies 36 retweets 248 likes
  39. Retweeted
    18 Dec 2019

    As with all features, both Buddy Adventure and shared AR mode will roll out by level in order to help provide stability for all players. Stay tuned for more updates!

    205 replies 379 retweets 4,008 likes
  40. Retweeted
    17 Dec 2019

    The Christmas Calamity Brilliant Event Part 2 is now live. Help return Brilliant Yule Ball Foundables! Read more here:

    36 replies 52 retweets 449 likes