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Dave Caviezel

For the last 2 days when I try to place a call I get the message "The number or code you have dialed is incorrect,  Please check the number and try again."

Then it repeats it in Spanish, and then after a couple seconds hangs up.

Have tried several times with different numbers with the same result.  This is first time this has happened..

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    Jamie Duncan

    Hey Dave.

    It does sound like the DTMF tones on your phone are not set properly, however, could you please try entering in this code to get a carrier reset going? ##72786# -- your phone should reset and go through a hands-free activation. Once complete, try placing a phone call and let us know if it worked, if not, please try the following on your device:

    1. From the home screen, select Apps (located in the lower-right).
    2. From the APPS tab, select Phone.
    3. From the Keypad tab, select Menu.
      Menu
    4. Select Call settings.
    5. From the OTHER CALL SETTINGS section, select DTMF Tones.
    6. Select one of the following:
      • Normal
      • Long

    You would choose the Long setting.

     

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    Dave Caviezel

    Thanks for the information, but I still can't call out today.  Same stupid message.

    Anything else I can try?

    Thanks,

    Dave

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    Renny M

    Hey Dave,

    I'll be reaching out to you shortly via help request to give you a hand. Keep an eye out for an email! For anybody else viewing this thread with a similar issue, make sure to go through the activation steps on your device. Feel free to contact our support team if you need additional assistance. 

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