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Niantic Support

Trainers, we're looking into a bug where Shiny Alolan Vulpix cannot be encountered through Field Research. This bug only affects Field Research, and there is still a chance of hatching Shiny Alolan Vulpix from Eggs. Thank you for your patience as we investigate this issue.

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Niantic Support

Trainers, due to this bug, we've removed the "Hatch 7 Eggs" Field Research from PokéStops. Trainers who already have this Field Research can still complete it and claim the reward. Thank you again for your patience.

11:46 PM · Jan 9, 2020Twitter Web App

Replying to

I spent money on incubators for this! I want that money back.

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Niantic Support

We're sorry for the trouble, Trainer. Please go through the DM where we've shared some info regarding your concern. Let us know if you have any questions. ^SH

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A Flor da Noite na Boate Azul 🅴

Replying to

What about trainers who spent money on coins to buy more incubators and hatch more eggs in hopes of getting that shiny Vulpix from the quest?

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Niantic Support

We are sorry for the inconvenience, Trainer. We have reached out to you via a DM. Please check it out & let us know if you need more help! ^SD

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Sam (AKA LudoKlack)

Replying to

How can we be compensated for the loss of wasted incubators used to specifically do this task!? I know I wasted plenty :(

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Niantic Support

Sorry for the inconvenience, Sam. We've sent you a DM discussing your concern. Please go through it and let us know if you need help with anything else! ^RD

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Replying to

But what does this do to all of us who spent time

and money

(towards incubators and gift boxes) chasing these tasks? Just an announcement and removed doesn’t give us anything!? You have glitched the game and denied us the shiny chance. So what now!?

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Niantic Support

We understand your concern, Trainer. We've shared some details regarding this via DM. Please take a look and let us know if you have more questions! ^SA

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Pokémon Go Fest

Replying to

Well thats all fine and sandy but what happened to those of us who wasted time and incubators completing tasks while it was bugged? The fact we had those tasks in our quest list also stopped us from completing other tasks at the same time

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Niantic Support

We sincerely apologize for the inconvenience, Trainer. While our team is currently investigating the issue, you may reach out to us via in-app. One of our representatives will take a closer look at this for you. Thank you again for your patience! ^SD

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Replying to

Awesome, what about the money I spent on the incubators and the 10 research tasks for 7 eggs I completed?

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Niantic Support

We're sorry for the inconvenience, Matt. We've sent you a DM discussing your concern. Please go through it and let us know if you have more questions! ^RD

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Replying to

And no compensation? We wasted our time, moneys and incubators in this and nothing?!

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Niantic Support

We understand your disappointment, Isaac. Our team is currently investigating the issue, you may reach out to us via in-app. One of our representatives will connect with you ASAP. Thank you again for your patience! ^SD

PokemonARtographer

@pkmnartographer

Replying to

This is pretty disappointing. I purchased incubators specifically to grind out these tasks since the event started. I’m at 32 eggs just this week, not including the several days before my Adventure Sync reset on Monday.

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Niantic Support

Sorry for the inconvenience, Trainer. We've sent you a DM discussing your concern. Please go through it and let us know if you have more questions! ^SA

Replying to

Wtf am I gonna do with the 30 incubators I just bought

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Niantic Support

We are sorry to hear this, Trainer. Please check out the DM we have sent you & let us know if you need more help! ^SD

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Replying to

That was not helpful. It would be nice to give out poke coins or super incubators or both as the same time.

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Niantic Support

Hello Trainer! We've sent you a DM sharing details regarding your concern. Please take a look at it and get back to us if you need more help! ^SH

@reptilezsweden

Replying to

Will be interested in seeing what kind of compensation you will be setting up for this

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Niantic Support

Sorry for the trouble, Trainer. We've reached out to you via DM, with more information. Please go through it and let us know if you need help with anything else! ^RD

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Replying to

the incubators I used just for this mission were a total waste of time, as well as shocking several and searching for those missions and money. disappointed angry and increasingly discouraged

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Niantic Support

We apologize for the trouble, Marcio. We've reached out to you via DM discussing your concern in detail. Please take a moment to check that out, let us know if you have more questions! ^SH

Replying to

What do i have to do, to get a compensation for buyin boxes with incubators?

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Niantic Support

Hi Trainer! We've shared some info in a DM, please take a look. ^DS

Replying to

How are you going to fix this? I literally hunt down for this quest in hopes of getting an alolan vulpix. And decided to use my incubators for 5km eggs just so I can hatch 7 eggs a day.

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Niantic Support

We appreciate your sincere efforts, Trainer! We've reached out to you via DM, explaining this in detail. Please have a check! ^NS

Replying to

What about all of the coins I spent on incubators ???

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They "stole" your money. I recommend you don't spend money on this broken game again. They don't deserve them.

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