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@LNER any reason why its taken over 2months for my delay repay to get resolved? You cancelled a train so not sure what your issue is with giving a refund
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I've been emailing for 2months. Called the number and waited on hold for 30mins. Not sure why i have to take the initiative here when I'm not in the wrong.
Each e-mail will move your case to the back of the queue to be worked so we advise against doing this. A phone call is the best way to chase this up. The team are very busy at the moment but someone will answer your call shortly. ^KM ![❄️](data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" width="72" height="72"><rect fill-opacity="0"/></svg> "Snowflake")
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Unbelievable
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@grantshapps is this really how the TOCs should be treating customers? I am in the same position- they have incorrectly rejected a delay repay. Chased them after 1 month and they just put you to the back of the queue. The rail industry is out of control.
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