Niantic SupportVerified account

Trainers, we're working to resolve an issue where Buddy Pokémon lose buddy progress (including Buddy Level) after they're evolved. This only applies if the Pokémon being evolved isn't your active buddy. In the meantime, set the Pokémon you're evolving as your active buddy first.

Trainers, we're releasing an update to #PokemonGO (163.2) that contains a fix for loading issues some users on Android 5 and 6 have reported. Thanks for your patience while we investigated this issue!

Additionally, your Team GO Rocket Battle Party will be saved after battles with various types of Grunts (e.g. Grunts battling with Grass- or Dragon-type Pokémon), and each Leader. This includes Pokémon at reduced health, so double check your Pokémon's HP prior to battle! 2/3

Trainers, the latest update to #PokemonGO (version 163.0) contains some exciting changes. First, we've removed the ability to accidentally delete the Super Rocket Radar from your Bag! 1/3

Finally, we appreciate our community of players and are delighted to have been here to support the more than one million of you who contacted us in-app or on social media! We’re excited to continue to provide you with support in 2020 and beyond!

We've also been carefully listening to your feedback and are happy to share that our teams will be increasing their focus on quality of life in 2020 to better balance these improvements to existing gameplay with new feature launches.

The launch of Niantic Wayfarer was one of our favorite Niantic moments of the year. We worked hard to make the acceptance criteria more streamlined and comprehensive in advance of the global launch in November and will continue to do so to bring more Wayspots into Niantic games.

Speaking of transparency, we introduced the three-strike policy from Pokémon GO into Ingress and Harry Potter: Wizards Unite and have been working on several improvements to how we communicate policy violations and enforcement, including regular reports directly from our team.

To bring you more transparency on what happens behind the scenes, we’ve updated the Pokémon GO help center to include release notes, and revamped the known issues page to give you one place for info on our latest updates and the most impactful bugs.

Building connections and sharing tips and strategies are super important, which is why we’ve introduced the Community forums for Ingress and Harry Potter: Wizards Unite. Join the conversation by visiting http://community.harrypotterwizardsunite.com  or http://community.ingress.com .

We know that getting answers as quickly as possible is important, so we’ve expanded our in-app support experience to make it easier to get in touch with our team about more topics, allowing you to get answers without having to leave the game.

As we count down the days until 2020, we wanted to recap the exciting things that we have been working on over the last year in #PokemonGO #Ingress and #WizardsUnite and preview what’s to come.

Trainers, we've resolved an issue impacting recently created accounts that prevented them from accessing features such as the Friends List or fitness metrics. Thanks for reporting this issue to us, and we apologize for the inconvenience.

We will be adding to this page as we near December Community Day, so please reply to us here with your questions.

Trainers, we have corrected a mistake in our December Community Day blog. Originally it stated that Pikachu would be available to hatch from Eggs. This is incorrect; Pichu will be hatching from Eggs instead. We have updated the blog and we apologize for the miscommunication.