Niantic SupportVerified account

@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

Joined April 2017
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  1. Retweeted

    The Christmas Calamity Brilliant Event Part 2 is now live. Help return Brilliant Yule Ball Foundables! Read more here:

  2. We're also investigating reports of a few issues in this release, including the inability to search by Pokémon appraisal (i.e. searching 1*, 2*, 3* or 4* in your Pokémon Storage). For details, see here: 3/3

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  3. Additionally, your Team GO Rocket Battle Party will be saved after battles with various types of Grunts (e.g. Grunts battling with Grass- or Dragon-type Pokémon), and each Leader. This includes Pokémon at reduced health, so double check your Pokémon's HP prior to battle! 2/3

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  4. Trainers, the latest update to (version 163.0) contains some exciting changes. First, we've removed the ability to accidentally delete the Super Rocket Radar from your Bag! 1/3

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  5. Retweeted

    An update to answer some of your questions regarding the Umbra Deploy Challenge:

  6. Retweeted

    We’re excited to announce that Trainers and their will soon have more ways to connect, interact, and explore the world. It’s time for another adventure, Trainers. A Buddy Adventure. 🤩

  7. Finally, we appreciate our community of players and are delighted to have been here to support the more than one million of you who contacted us in-app or on social media! We’re excited to continue to provide you with support in 2020 and beyond!

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  8. We've also been carefully listening to your feedback and are happy to share that our teams will be increasing their focus on quality of life in 2020 to better balance these improvements to existing gameplay with new feature launches.

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  9. The launch of Niantic Wayfarer was one of our favorite Niantic moments of the year. We worked hard to make the acceptance criteria more streamlined and comprehensive in advance of the global launch in November and will continue to do so to bring more Wayspots into Niantic games.

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  10. Speaking of transparency, we introduced the three-strike policy from Pokémon GO into Ingress and Harry Potter: Wizards Unite and have been working on several improvements to how we communicate policy violations and enforcement, including regular reports directly from our team.

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  11. To bring you more transparency on what happens behind the scenes, we’ve updated the Pokémon GO help center to include release notes, and revamped the known issues page to give you one place for info on our latest updates and the most impactful bugs.

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  12. Building connections and sharing tips and strategies are super important, which is why we’ve introduced the Community forums for Ingress and Harry Potter: Wizards Unite. Join the conversation by visiting or .

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  13. We know that getting answers as quickly as possible is important, so we’ve expanded our in-app support experience to make it easier to get in touch with our team about more topics, allowing you to get answers without having to leave the game.

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  14. As we count down the days until 2020, we wanted to recap the exciting things that we have been working on over the last year in and and preview what’s to come.

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  15. Retweeted

    Community Day is Saturday, December 14 from 11 a.m.–2 p.m. in your local time zone. While you’re out helping Hagrid with his magical creatures, don’t forget to take some AR photos of your favorite beasts and tag them with ! Learn more here:

  16. Retweeted

    Niantic Wayfarer has been globally launched for a month! We wanted to let you know more about how the system works, how we're working on making clarifying resources more accessible, and what you've accomplished in this first month.

  17. Retweeted

    The schedule of Ingress events for the first half of 2020 has been released! More information can be found here:

  18. Retweeted

    📝 Community Note 📝 Pokémon can now be found in more places around the world. Learn more:

  19. Retweeted

    Starting Monday, Lawson and Circle K Power Cubes will be changed into a new XM construct named the Hypercube. The functionality of will be the same as the previous two XM constructs. Any Lawson or Circle K Power Cubes you have in your inventory will be automatically updated.

  20. Retweeted

    We are excited to announce a new series of purchasable avatars for player customization targeted for the 2.39 update. The first three avatars will include the original Ingress green and blue avatar as well as the toast avatar. Additional designs will be coming after the new year.

  21. Retweeted

    Exciting news! League and more attacks are coming to Pokémon GO! 🥊 Time to read up. This battle-themed Community Note is packed with updates!

  22. This month's Community Day features a Special Task List and event-exclusive Portkey Portmanteaus, so be sure to clear out room in your Portkey vault! Read more Community Day tips here:

  23. Trainers, we've resolved an issue impacting recently created accounts that prevented them from accessing features such as the Friends List or fitness metrics. Thanks for reporting this issue to us, and we apologize for the inconvenience.

  24. We will be adding to this page as we near December Community Day, so please reply to us here with your questions.

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  25. Trainers, we've put together a guide answering some of the common questions we've seen regarding December Community Day. We hope this helps you plan an exciting weekend!

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  26. Retweeted

    🌲 December is here, and there are now even more reasons to be merry, Trainers! 🌲 Here’s a look at some in-game events happening soon! Learn more:

  27. Trainers, we have corrected a mistake in our December Community Day blog. Originally it stated that Pikachu would be available to hatch from Eggs. This is incorrect; Pichu will be hatching from Eggs instead. We have updated the blog and we apologize for the miscommunication.

  28. Trainers, remember that our Evolution Event Raid Day will be on December 7th from 11:00 a.m. to 2:00 p.m. in your local time zone. For more details:

  29. We’re happy to let you know that, thanks to your feedback, we have increased the chance of receiving Yule Ball Invitations from Greenhouses during the Christmas Calamity Brilliant Event Part 1!

  30. Trainers, thank you for your continued feedback! Starting immediately, Rare Candy rewards in raids have been adjusted, and we've added guaranteed Charged TMs as rewards in four-star raids!

  31. Retweeted

    Trainers, our first ever evolution-themed event is coming soon to Pokémon GO! Learn more:

  32. Retweeted

    The Christmas Calamity Brilliant Event Part 1 is now live. Help return Brilliant Yule Ball Foundables! Read more here:

  33. Trainers, during December Community Day, evolving an Eevee (with or without the move Last Resort) during the designated time will result in its evolution (including Leafeon & Glaceon!) learning Last Resort. Also, Eevee caught during Community Day will have the move Last Resort!

  34. Retweeted

    Terrakion, the Cavern Pokémon, has arrived in five-star raids! This Rock- and Fighting-type Legendary Pokémon is said to be strong enough to destroy an entire castle, so be careful!

  35. Retweeted

    Get ready to put your Potion-brewing skills to use! From November 26 at 11 a.m. PST to December 2 at 11 a.m. PST help return heroic Legends of Hogwarts Foundables from the Potions Classroom. Learn more here:

  36. The Shadow Pokémon you can encounter after defeating Giovanni changes on the 1st of each month. This is the case regardless of which month you received the Giovanni-related Special Research.

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  37. Trainers, remember to defeat Giovanni by November 30th (local time) to encounter this month's Shadow Legendary Pokémon!

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  38. Retweeted

    Attention, Trainers! The limit on Pokémon storage has now been expanded to 3000. Need more room? Item capacity upgrades now allow you to store up to 2,500 items!

  39. Trainers, looking to learn more about Pokémon types for Supereffective Week? Check out our article on type effectiveness!