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Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017
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  1. Retweeted
    11 hours ago

    📝 Community Note 📝 Pokémon can now be found in more places around the world. Learn more:

    183 replies 301 retweets 2,284 likes
  2. Retweeted
    17 hours ago

    Starting Monday, Lawson and Circle K Power Cubes will be changed into a new XM construct named the Hypercube. The functionality of will be the same as the previous two XM constructs. Any Lawson or Circle K Power Cubes you have in your inventory will be automatically updated.

    48 replies 120 retweets 262 likes
  3. Retweeted
    Dec 11

    We are excited to announce a new series of purchasable avatars for player customization targeted for the 2.39 update. The first three avatars will include the original Ingress green and blue avatar as well as the toast avatar. Additional designs will be coming after the new year.

    75 replies 102 retweets 406 likes
  4. Retweeted
    Dec 11

    Exciting news! League and more attacks are coming to Pokémon GO! 🥊 Time to read up. This battle-themed Community Note is packed with updates!

    268 replies 525 retweets 3,167 likes
  5. Dec 11

    This month's Community Day features a Special Task List and event-exclusive Portkey Portmanteaus, so be sure to clear out room in your Portkey vault! Read more Community Day tips here:

    14 replies 23 retweets 215 likes
  6. Dec 11

    Trainers, we've resolved an issue impacting recently created accounts that prevented them from accessing features such as the Friends List or fitness metrics. Thanks for reporting this issue to us, and we apologize for the inconvenience.

    32 replies 34 retweets 318 likes
  7. Dec 10

    We will be adding to this page as we near December Community Day, so please reply to us here with your questions.

    28 replies 14 retweets 110 likes
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  8. Dec 10

    Trainers, we've put together a guide answering some of the common questions we've seen regarding December Community Day. We hope this helps you plan an exciting weekend!

    34 replies 117 retweets 511 likes
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  9. Retweeted
    Dec 10

    🌲 December is here, and there are now even more reasons to be merry, Trainers! 🌲 Here’s a look at some in-game events happening soon! Learn more:

    240 replies 688 retweets 3,973 likes
  10. Dec 9

    Trainers, we have corrected a mistake in our December Community Day blog. Originally it stated that Pikachu would be available to hatch from Eggs. This is incorrect; Pichu will be hatching from Eggs instead. We have updated the blog and we apologize for the miscommunication.

    118 replies 274 retweets 2,382 likes
  11. Dec 6

    Trainers, remember that our Evolution Event Raid Day will be on December 7th from 11:00 a.m. to 2:00 p.m. in your local time zone. For more details:

    36 replies 50 retweets 340 likes
  12. Dec 5

    We’re happy to let you know that, thanks to your feedback, we have increased the chance of receiving Yule Ball Invitations from Greenhouses during the Christmas Calamity Brilliant Event Part 1!

    25 replies 18 retweets 231 likes
  13. Dec 5

    Trainers, thank you for your continued feedback! Starting immediately, Rare Candy rewards in raids have been adjusted, and we've added guaranteed Charged TMs as rewards in four-star raids!

    159 replies 236 retweets 1,843 likes
  14. Retweeted
    Dec 4

    Trainers, our first ever evolution-themed event is coming soon to Pokémon GO! Learn more:

    323 replies 687 retweets 4,701 likes
  15. Retweeted
    Dec 3

    The Christmas Calamity Brilliant Event Part 1 is now live. Help return Brilliant Yule Ball Foundables! Read more here:

    227 replies 72 retweets 564 likes
  16. Nov 28

    Trainers, during December Community Day, evolving an Eevee (with or without the move Last Resort) during the designated time will result in its evolution (including Leafeon & Glaceon!) learning Last Resort. Also, Eevee caught during Community Day will have the move Last Resort!

    168 replies 483 retweets 2,364 likes
  17. Nov 27

    Trainers, see our article on trading to learn what counts as a special trade!

    Time to celebrate the spirit of friendship with the first-ever Friend Fest! Enjoy these bonuses with your ! ⭐ 1/2 Stardust trade cost ⭐…
    33 replies 40 retweets 297 likes
  18. Retweeted
    Nov 26

    Terrakion, the Cavern Pokémon, has arrived in five-star raids! This Rock- and Fighting-type Legendary Pokémon is said to be strong enough to destroy an entire castle, so be careful!

    233 replies 1,047 retweets 7,486 likes
  19. Retweeted
    Nov 26

    Get ready to put your Potion-brewing skills to use! From November 26 at 11 a.m. PST to December 2 at 11 a.m. PST help return heroic Legends of Hogwarts Foundables from the Potions Classroom. Learn more here:

    33 replies 46 retweets 275 likes
  20. Nov 22

    The Shadow Pokémon you can encounter after defeating Giovanni changes on the 1st of each month. This is the case regardless of which month you received the Giovanni-related Special Research.

    37 replies 83 retweets 393 likes
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  21. Nov 22

    Trainers, remember to defeat Giovanni by November 30th (local time) to encounter this month's Shadow Legendary Pokémon!

    109 replies 152 retweets 1,036 likes
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  22. Retweeted
    Nov 22

    Attention, Trainers! The limit on Pokémon storage has now been expanded to 3000. Need more room? Item capacity upgrades now allow you to store up to 2,500 items!

    488 replies 1,153 retweets 8,546 likes
  23. Nov 21

    Trainers, looking to learn more about Pokémon types for Supereffective Week? Check out our article on type effectiveness!

    26 replies 67 retweets 351 likes
  24. Nov 20

    Trainers, check out the schedule for our special two-day December Community Day event!

    72 replies 155 retweets 965 likes
  25. Retweeted
    Nov 19

    Ready to own the battlefield with knowledge of Pokémon types? Test your skills during Supereffective Week! ⭐ 2× Stardust from Trainer Battles ⭐ More Potions and Revives from PokéStops ⭐ Guaranteed Charged TM from three-star raids Learn more:

    201 replies 312 retweets 2,712 likes
  26. Retweeted
    Nov 19

    The Stronger United Brilliant Event Part 2 is now live! Help return Brilliant Ministry of Magic Foundables! Read more here:

    131 replies 47 retweets 402 likes
  27. Nov 19

    At 11 AM PT, Week 1 of the Brilliant Event: Stronger United will come to an end and Week 2 will begin! Players, be sure to collect your Week 1 rewards soon.

    8 replies 12 retweets 132 likes
  28. Nov 18

    We are investigating login issues impacting players after they download the 2.7.0 update. Please stay tuned for updates. Thank you for your patience.

    19 replies 13 retweets 129 likes
  29. Retweeted
    Nov 18

    Part 1 of the Stronger United Brilliant Event ends tomorrow! Have you finished all the Special Assignments?

    33 replies 13 retweets 263 likes
  30. Nov 18

    Please update to this new build to re-enable access to the app. Thank you for your patience while we worked on a resolution.

    6 replies 8 retweets 76 likes
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  31. Nov 18

    Trainers on Samsung devices who are having trouble force upgrading to version 0.161 on the Galaxy Store, we’ve released a new version (0.161.1) on the Galaxy Store that should resolve these issues.

    18 replies 24 retweets 248 likes
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  32. Nov 16

    Head to the Community for full event details and to meet fellow players in your area:

    Community Day is Sunday, November 17 from 11 a.m.–2 p.m. in your local time zone. Gather your friends and head out around your neighborhood to take on Wizarding Challenges for extra bonuses!
    21 replies 6 retweets 64 likes
  33. Nov 15

    Trainers, we’re happy to report that the issues experienced with have been resolved. Thanks for your patience.

    85 replies 31 retweets 493 likes
  34. Nov 15

    Trainers, we are currently investigating reports of issues affecting . Stay tuned for updates as information becomes available; thanks for your patience.

    87 replies 56 retweets 480 likes
  35. Nov 15

    Thanks for your patience as we worked on resolving this issue, and we apologize for the inconvenience.

    9 replies 6 retweets 75 likes
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  36. Nov 15

    Trainers using Android devices, if you recently had trouble updating the Pokémon GO app, you should now be able to update to the most recent version (0.161), now available in the Google Play Store and Galaxy Store.

    22 replies 31 retweets 276 likes
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  37. Retweeted
    Nov 14

    Attention! Trainers who evolve Infernape during or up to two hours afterward can obtain an Infernape that knows the Community Day exclusive move: 🔥🔥🔥Blast Burn🔥🔥🔥

    337 replies 817 retweets 5,983 likes
  38. Retweeted
    Nov 14

    This month's Community Day is Sunday, November 17. Take on Special Assignments and complete increasingly difficult Wizarding Challenge tasks to earn Scrolls, Spell Books, and even Gold! Read more here:

    21 replies 26 retweets 223 likes
  39. Nov 13

    Trainers, there was an error in our blog regarding November events. Charge TMs will be guaranteed only from defeating three-star raids, not four- or five-star raids. We apologize for the miscommunication and the blog will be updated to reflect this information shortly.

    Get excited, Trainers! Here’s a preview of some of the in-game events headed your way in November! ⭐ Supereffective Week ⚔️⚖️ Terrakion 🧑🏻‍🤝‍🧑🏽…
    167 replies 115 retweets 622 likes
  40. Retweeted
    Nov 13

    Get excited, Trainers! Here’s a preview of some of the in-game events headed your way in November! ⭐ Supereffective Week ⚔️⚖️ Terrakion 🧑🏻‍🤝‍🧑🏽 Friend Fest Learn more:

    214 replies 784 retweets 4,547 likes