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NianticHelp's profile
Niantic Support
Niantic Support
Niantic Support
Verified account
@NianticHelp

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Niantic SupportVerified account

@NianticHelp

Official Niantic account for support-related news and info for @ingress, @pokemongoapp and @hpwizardsunite. For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017

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Niantic Support‏Verified account @NianticHelp

Trainers, thank you for your continued feedback! Starting immediately, Rare Candy rewards in raids have been adjusted, and we've added guaranteed Charged TMs as rewards in four-star raids!

1:48 PM - 5 Dec 2019
  • 226 Retweets
  • 1,780 Likes
  • Daniel Alc DeshBhakt HADI Barata Julio Santos Chandu roman Pablo Pachas Serra Michelle Nate [Daehyun]
147 replies 226 retweets 1,780 likes
    1. New conversation
    2. Rey‏ @REYnoceros29 Dec 5
      Replying to @NianticHelp

      I lost a raid pass because I drifted. Please help huhuhh

      1 reply 0 retweets 0 likes
    3. Niantic Support‏Verified account @NianticHelp 16h16 hours ago
      Replying to

      We're here to help, Rey! Please take a look at the DM we've sent you and get back to us with the requested details! ^SF

      0 replies 0 retweets 0 likes
    4. End of conversation
    1. New conversation
    2. DLouie‏ @DavidLo69958270 Dec 5
      Replying to @NianticHelp

      I had an odd glitch where my incense did not lure a single pokemon. I am not sure what triggered this.

      1 reply 0 retweets 0 likes
    3. Niantic Support‏Verified account @NianticHelp 14h14 hours ago
      Replying to

      Good day, David! We've sent you a DM explaining a possible cause and shared a few tips that could help. Please take a look, when you have a moment! ^MA

      0 replies 0 retweets 0 likes
    4. End of conversation
    1. New conversation
    2. Melanie Blair‏ @MelTheHorsegirl 23h23 hours ago
      Replying to @NianticHelp

      Please fix the bug where it takes forever for those of us with 2000 plus mons to select our teams for battle. Right now, it takes roughly 30 seconds.

      2 replies 0 retweets 0 likes
    3. Niantic Support‏Verified account @NianticHelp 7h7 hours ago
      Replying to

      Thanks for reporting, Melanie! We've sent you a DM discussing your concern in detail. Please have a look at it and let us know if you need more help! ^SH

      0 replies 0 retweets 0 likes
    4. End of conversation
    1. New conversation
    2. ValorAsh‏ @ash_valor Dec 5
      Replying to @NianticHelp

      We still need a Charge TM system rework, not necessarily more TMs.

      11 replies 6 retweets 157 likes
    3. 1 more reply
    1. New conversation
    2.  🕵️‍♂️Poke AK 🕵️‍♂️‏ @pokeAK101 Dec 5
      Replying to @NianticHelp

      Money talks 💰

      1 reply 0 retweets 79 likes
    3. JD‏ @User9173719 Dec 5
      Replying to

      Yeah thier sales must have fell down immediately lol

      0 replies 0 retweets 29 likes
    4. End of conversation
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