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@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017
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  1. 14 hours ago

    Trainers, check out the schedule for our special two-day December Community Day event!

    40 replies 146 retweets 831 likes
  2. Retweeted
    Nov 19

    Ready to own the battlefield with knowledge of Pokémon types? Test your skills during Supereffective Week! ⭐ 2× Stardust from Trainer Battles ⭐ More Potions and Revives from PokéStops ⭐ Guaranteed Charged TM from three-star raids Learn more:

    183 replies 300 retweets 2,626 likes
  3. Retweeted
    Nov 19

    The Stronger United Brilliant Event Part 2 is now live! Help return Brilliant Ministry of Magic Foundables! Read more here:

    126 replies 43 retweets 385 likes
  4. Nov 19

    At 11 AM PT, Week 1 of the Brilliant Event: Stronger United will come to an end and Week 2 will begin! Players, be sure to collect your Week 1 rewards soon.

    7 replies 12 retweets 129 likes
  5. Nov 18

    We are investigating login issues impacting players after they download the 2.7.0 update. Please stay tuned for updates. Thank you for your patience.

    15 replies 13 retweets 126 likes
  6. Retweeted
    Nov 18

    Part 1 of the Stronger United Brilliant Event ends tomorrow! Have you finished all the Special Assignments?

    33 replies 12 retweets 257 likes
  7. Nov 18

    Please update to this new build to re-enable access to the app. Thank you for your patience while we worked on a resolution.

    6 replies 8 retweets 76 likes
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  8. Nov 18

    Trainers on Samsung devices who are having trouble force upgrading to version 0.161 on the Galaxy Store, we’ve released a new version (0.161.1) on the Galaxy Store that should resolve these issues.

    17 replies 24 retweets 250 likes
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  9. Nov 16

    Head to the Community for full event details and to meet fellow players in your area:

    Community Day is Sunday, November 17 from 11 a.m.–2 p.m. in your local time zone. Gather your friends and head out around your neighborhood to take on Wizarding Challenges for extra bonuses!
    21 replies 6 retweets 65 likes
  10. Nov 15

    Trainers, we’re happy to report that the issues experienced with have been resolved. Thanks for your patience.

    84 replies 31 retweets 493 likes
  11. Nov 15

    Trainers, we are currently investigating reports of issues affecting . Stay tuned for updates as information becomes available; thanks for your patience.

    86 replies 57 retweets 480 likes
  12. Nov 15

    Thanks for your patience as we worked on resolving this issue, and we apologize for the inconvenience.

    8 replies 6 retweets 75 likes
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  13. Nov 15

    Trainers using Android devices, if you recently had trouble updating the Pokémon GO app, you should now be able to update to the most recent version (0.161), now available in the Google Play Store and Galaxy Store.

    22 replies 31 retweets 276 likes
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  14. Retweeted
    Nov 14

    Attention! Trainers who evolve Infernape during or up to two hours afterward can obtain an Infernape that knows the Community Day exclusive move: 🔥🔥🔥Blast Burn🔥🔥🔥

    337 replies 818 retweets 5,976 likes
  15. Retweeted
    Nov 14

    This month's Community Day is Sunday, November 17. Take on Special Assignments and complete increasingly difficult Wizarding Challenge tasks to earn Scrolls, Spell Books, and even Gold! Read more here:

    21 replies 26 retweets 224 likes
  16. Nov 13

    Trainers, there was an error in our blog regarding November events. Charge TMs will be guaranteed only from defeating three-star raids, not four- or five-star raids. We apologize for the miscommunication and the blog will be updated to reflect this information shortly.

    Get excited, Trainers! Here’s a preview of some of the in-game events headed your way in November! ⭐ Supereffective Week ⚔️⚖️ Terrakion 🧑🏻‍🤝‍🧑🏽…
    168 replies 115 retweets 623 likes
  17. Retweeted
    Nov 13

    Get excited, Trainers! Here’s a preview of some of the in-game events headed your way in November! ⭐ Supereffective Week ⚔️⚖️ Terrakion 🧑🏻‍🤝‍🧑🏽 Friend Fest Learn more:

    214 replies 786 retweets 4,561 likes
  18. Nov 13

    The moment many of you have been waiting for has arrived! Learn more about what makes a high quality nomination here:

    0:51
    Today’s the day! Niantic Wayfarer and PokéStop and Gym nominations are now available to level 40 Trainers worldwide! 🌏
    54 replies 67 retweets 385 likes
  19. Nov 12

    Trainers, please check out our release notes for details on our latest update (0.161)! Going forward, we will be releasing these per update as they begin rolling out.

    102 replies 156 retweets 968 likes
  20. Nov 12

    We have also resolved the bug causing items (including Mysterious Components) to be able to be collected after challenging Team GO Rocket when the Item Bag is full. Please be sure to leave space in your Item Bag before challenging members of Team GO Rocket!

    83 replies 22 retweets 148 likes
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  21. Nov 12

    Trainers, we are rolling out a fix for the issue causing Team GO Rocket Leaders and Giovanni to being appearing later than intended in the Asia-Pacific region. They can now be encountered in the intended range of time.

    22 replies 38 retweets 306 likes
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  22. Retweeted
    Nov 12

    The Stronger United Brilliant Event Part 1 is now live! Help return Brilliant Order of the Phoenix Foundables! Read more here:

    128 replies 53 retweets 463 likes
  23. Retweeted
    Nov 12

    Our seven year anniversary is upon us! All the details of the events occurring Fri, Nov 15 18:00 UTC (10AM PT) to Fri, Nov 22 18:00 UTC (10AM PT) can be found here:

    21 replies 125 retweets 445 likes
  24. Nov 11

    Trainers who received an EX Raid Pass on November 9th PT will encounter Regigigas in their scheduled EX Raid! If you received an EX Raid Pass prior to that date, you will encounter Mewtwo.

    125 replies 228 retweets 1,082 likes
  25. Nov 8

    We are working on a fix that will go into effect next week, so that the Team GO Rocket Leaders (and Giovanni) will be able to be encountered earlier in the day. Thank you for your patience and understanding.

    39 replies 35 retweets 200 likes
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  26. Nov 8

    Trainers, we have some updates to share on Team GO Rocket. First, the Rocket Radar has returned to the Shop. Second, we found a bug affecting the Asia-Pacific region causing the Team GO Rocket Leaders to begin appearing later in the day than intended.

    107 replies 70 retweets 447 likes
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  27. Nov 8

    We've released an additional fix that restores the functionality of the Map UI. If you're experiencing this, restart the app for the fix to take effect. Thanks for your patience as we worked through this issue.

    5 replies 2 retweets 31 likes
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  28. Nov 7

    Trainers, we have temporarily removed the Rocket Radar from the Shop. We will share an update when it returns. Thank you for your patience.

    56 replies 84 retweets 568 likes
  29. Nov 7

    Trainers, if you have a Rocket Radar (whether assembled yourself or purchased), Grunts won't drop additional Mysterious Components. You can only earn Mysterious Components if you aren't holding any Rocket Radars.

    🆕 New item: Mysterious Component 🆕 Looking to challenge a Team GO Rocket Leader? The first step is to collect six Mysterious Components. According to Professor Willow, these can be used to figure out…
    50 replies 82 retweets 484 likes
  30. Nov 7

    Trainers, check out our guide to learn more about finding the Team GO Rocket Leaders and encountering Giovanni!

    1:01
    🚨 ALERT🚨 Team GO Rocket is stronger than ever!!! 🚨 ALERT 🚨 It’s now your turn to defend the world from Cliff, Sierra, Arlo, and of course...Giovanni!
    20 replies 75 retweets 419 likes
  31. Nov 6

    Due to an ongoing issue with the 2.6.0 update to Harry Potter: , we will be delaying the global start of the upcoming Stronger United Brilliant Event Part 1 to begin November 12th PT and run through November 19th PT. Read more:

    41 replies 46 retweets 279 likes
  32. Nov 6

    We're investigating an issue impacting players who receive a device compatibility error when they attempt to update the game to version 2.6.0. Our team is currently working on a fix to resolve this issue. Please follow progress here:

    13 replies 12 retweets 102 likes
  33. Nov 6

    We are continuing to look into this issue that is now impacting players on both Android and iOS. Affected players can work around the issue by reinstalling the app. Stay tuned via the Community link for updates. Thank you for your patience.

    8 replies 5 retweets 49 likes
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  34. Nov 5

    Our team is investigating an issue on where the Map UI becomes unresponsive for Android Users after they update the app to version 2.6.0. Players can temporarily resolve this issue by reinstalling the app. Follow here for updates:

    31 replies 18 retweets 146 likes
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  35. Retweeted
    Nov 4

    Cobalion, the Iron Will Pokémon, is now in five-star raids! This Steel- and Fighting-type Legendary Pokémon is said to have a body and heart of steel, so it’s in your favor to challenge it with Fire-, Fighting-, and Ground-type Pokémon.

    203 replies 639 retweets 5,438 likes
  36. Nov 1

    Trainers, Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PST! This is a correction to our previously stated end time. For more details on this weekend's events:

    101 replies 69 retweets 529 likes
  37. Oct 31

    Trainers, remember that Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PDT. See you out there!

    51 replies 77 retweets 569 likes
  38. Oct 31

    The Halloween Event will be live until November 1st, 11 AM PDT. Please disregard the notification sent. Enjoy the Halloween event and good luck with fighting Slytherin's Basilisk!

    6 replies 8 retweets 127 likes
  39. Retweeted
    Oct 31

    Trainers, we have some news! ✅ Articuno ✅ Zapdos ✅ Moltres ✅ Kyogre ✅ Groudon All will be available as Research Breakthrough encounters for November AND December! Learn more:

    1,258 replies 1,371 retweets 9,447 likes
  40. Retweeted
    Oct 31

    ⚔️ Cobalion, the Iron Will Pokémon, will soon make its legendary debut in Pokémon GO! The trio Cobalion is part of are rarely seen apart, Trainers... Will you be ready when the others come charging into five-star raids? ⚔️

    309 replies 1,987 retweets 10,929 likes