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@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017
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  1. 9 hours ago

    Trainers, there was an error in our blog regarding November events. Charge TMs will be guaranteed only from defeating three-star raids, not four- or five-star raids. We apologize for the miscommunication and the blog will be updated to reflect this information shortly.

    Get excited, Trainers! Here’s a preview of some of the in-game events headed your way in November! ⭐ Supereffective Week ⚔️⚖️ Terrakion 🧑🏻…
    133 replies 94 retweets 475 likes
  2. Retweeted
    9 hours ago

    Get excited, Trainers! Here’s a preview of some of the in-game events headed your way in November! ⭐ Supereffective Week ⚔️⚖️ Terrakion 🧑🏻‍🤝‍🧑🏽 Friend Fest Learn more:

    160 replies 683 retweets 3,665 likes
  3. 11 hours ago

    The moment many of you have been waiting for has arrived! Learn more about what makes a high quality nomination here:

    0:51
    Today’s the day! Niantic Wayfarer and PokéStop and Gym nominations are now available to level 40 Trainers worldwide! 🌏
    28 replies 59 retweets 327 likes
  4. Nov 12

    Trainers, please check out our release notes for details on our latest update (0.161)! Going forward, we will be releasing these per update as they begin rolling out.

    96 replies 156 retweets 949 likes
  5. Nov 12

    We have also resolved the bug causing items (including Mysterious Components) to be able to be collected after challenging Team GO Rocket when the Item Bag is full. Please be sure to leave space in your Item Bag before challenging members of Team GO Rocket!

    78 replies 21 retweets 146 likes
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  6. Nov 12

    Trainers, we are rolling out a fix for the issue causing Team GO Rocket Leaders and Giovanni to being appearing later than intended in the Asia-Pacific region. They can now be encountered in the intended range of time.

    22 replies 38 retweets 301 likes
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  7. Retweeted
    Nov 12

    The Stronger United Brilliant Event Part 1 is now live! Help return Brilliant Order of the Phoenix Foundables! Read more here:

    117 replies 52 retweets 450 likes
  8. Retweeted
    Nov 12

    Our seven year anniversary is upon us! All the details of the events occurring Fri, Nov 15 18:00 UTC (10AM PT) to Fri, Nov 22 18:00 UTC (10AM PT) can be found here:

    13 replies 122 retweets 419 likes
  9. Nov 11

    Trainers who received an EX Raid Pass on November 9th PT will encounter Regigigas in their scheduled EX Raid! If you received an EX Raid Pass prior to that date, you will encounter Mewtwo.

    118 replies 224 retweets 1,077 likes
  10. Nov 8

    We are working on a fix that will go into effect next week, so that the Team GO Rocket Leaders (and Giovanni) will be able to be encountered earlier in the day. Thank you for your patience and understanding.

    38 replies 35 retweets 200 likes
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  11. Nov 8

    Trainers, we have some updates to share on Team GO Rocket. First, the Rocket Radar has returned to the Shop. Second, we found a bug affecting the Asia-Pacific region causing the Team GO Rocket Leaders to begin appearing later in the day than intended.

    102 replies 70 retweets 449 likes
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  12. Nov 8

    We've released an additional fix that restores the functionality of the Map UI. If you're experiencing this, restart the app for the fix to take effect. Thanks for your patience as we worked through this issue.

    5 replies 2 retweets 30 likes
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  13. Nov 7

    Trainers, we have temporarily removed the Rocket Radar from the Shop. We will share an update when it returns. Thank you for your patience.

    55 replies 84 retweets 568 likes
  14. Nov 7

    Trainers, if you have a Rocket Radar (whether assembled yourself or purchased), Grunts won't drop additional Mysterious Components. You can only earn Mysterious Components if you aren't holding any Rocket Radars.

    🆕 New item: Mysterious Component 🆕 Looking to challenge a Team GO Rocket Leader? The first step is to collect six Mysterious Components. According to Professor Willow, these can be used to figure out…
    50 replies 82 retweets 486 likes
  15. Nov 7

    Trainers, check out our guide to learn more about finding the Team GO Rocket Leaders and encountering Giovanni!

    1:01
    🚨 ALERT🚨 Team GO Rocket is stronger than ever!!! 🚨 ALERT 🚨 It’s now your turn to defend the world from Cliff, Sierra, Arlo, and of course...Giovanni!
    20 replies 76 retweets 420 likes
  16. Nov 6

    Due to an ongoing issue with the 2.6.0 update to Harry Potter: , we will be delaying the global start of the upcoming Stronger United Brilliant Event Part 1 to begin November 12th PT and run through November 19th PT. Read more:

    41 replies 46 retweets 279 likes
  17. Nov 6

    We're investigating an issue impacting players who receive a device compatibility error when they attempt to update the game to version 2.6.0. Our team is currently working on a fix to resolve this issue. Please follow progress here:

    13 replies 12 retweets 102 likes
  18. Nov 6

    We are continuing to look into this issue that is now impacting players on both Android and iOS. Affected players can work around the issue by reinstalling the app. Stay tuned via the Community link for updates. Thank you for your patience.

    8 replies 5 retweets 49 likes
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  19. Nov 5

    Our team is investigating an issue on where the Map UI becomes unresponsive for Android Users after they update the app to version 2.6.0. Players can temporarily resolve this issue by reinstalling the app. Follow here for updates:

    31 replies 18 retweets 146 likes
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  20. Retweeted
    Nov 4

    Cobalion, the Iron Will Pokémon, is now in five-star raids! This Steel- and Fighting-type Legendary Pokémon is said to have a body and heart of steel, so it’s in your favor to challenge it with Fire-, Fighting-, and Ground-type Pokémon.

    201 replies 639 retweets 5,443 likes
  21. Nov 1

    Trainers, Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PST! This is a correction to our previously stated end time. For more details on this weekend's events:

    101 replies 69 retweets 529 likes
  22. Oct 31

    Trainers, remember that Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PDT. See you out there!

    52 replies 77 retweets 570 likes
  23. Oct 31

    The Halloween Event will be live until November 1st, 11 AM PDT. Please disregard the notification sent. Enjoy the Halloween event and good luck with fighting Slytherin's Basilisk!

    6 replies 8 retweets 127 likes
  24. Retweeted
    Oct 31

    Trainers, we have some news! ✅ Articuno ✅ Zapdos ✅ Moltres ✅ Kyogre ✅ Groudon All will be available as Research Breakthrough encounters for November AND December! Learn more:

    1,259 replies 1,370 retweets 9,457 likes
  25. Retweeted
    Oct 31

    ⚔️ Cobalion, the Iron Will Pokémon, will soon make its legendary debut in Pokémon GO! The trio Cobalion is part of are rarely seen apart, Trainers... Will you be ready when the others come charging into five-star raids? ⚔️

    310 replies 1,987 retweets 10,939 likes
  26. Oct 31

    Trainers located in Brazil participating in the "A Colossal Discovery" ticketed event, note that the event will take place on 2 Nov from 11am - 8pm local time. Some devices show an incorrect start time due to time zone changes so the event was extended by 1 hour in this region.

    32 replies 27 retweets 358 likes
  27. Retweeted
    Oct 30

    Slytherin's Basilisk has emerged! From October 30 at 11 a.m. PDT to November 1 at 11 a.m. PDT, complete a Special Assignment and battle this fearsome foe during this limited-time Halloween event! Read more here:

    51 replies 68 retweets 439 likes
  28. Oct 28

    Please contact in-app support for further assistance with Pokémon GO Plus errors, and remember to check out our Known Issues page for other updates on issues in Pokémon GO:

    16 replies 17 retweets 120 likes
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  29. Oct 28

    Trainers, the majority of issues impacting the Pokémon GO Plus have been resolved in our latest update (159). Outlying issues will be handled on a case-by-case basis.

    101 replies 69 retweets 671 likes
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  30. Oct 28

    We have found that this issue is not affecting all players in the Brazilian timezone, and some EX Raid Passes are showing the correct time. We are working on resolving this, but please be advised that different phones may displaying times differently due to this situation.

    29 replies 20 retweets 257 likes
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  31. Oct 28

    Due to the recent changes in the Brazilian timezone, EX Raid Passes for this region are not showing the correct time. Please note EX Raids in Brazil will start 1 hour BEFORE the listed time. We apologize for the inconvenience.

    75 replies 74 retweets 627 likes
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  32. Retweeted
    Oct 25

    Have you returned all the Brilliant Foundables this week? Remember, the Portrait of Phineas Nigellus can only be found as a reward in Brilliant Portkeys.

    36 replies 37 retweets 423 likes
  33. Oct 25

    Niantic Wayfarer review permissions were accidentally made globally available to Pokémon GO players during a maintenance update. This access has been reverted. Thanks for your understanding as we navigate this beta period. We look forward to bringing access to more Trainers soon.

    529 replies 286 retweets 2,205 likes
  34. Retweeted
    Oct 24

    Attention, Trainers! Tickets to the Special Research story event, A Colossal Discovery, are now available in the in-app shop! 🎟️

    691 replies 850 retweets 6,101 likes
  35. Oct 23

    Players in the UTC+13 and UTC+12 time zones will have a make up Community Day on Saturday, October 26th. Head to the Community for more details on this event:

    Harry Potter: Wizards Unite players: We are looking into an issue with Community Day not starting in the UTC+13, UTC+12, and UTC+11 regions. We are looking into a fix and will report back with more details soon. Thank you for your patience.
    16 replies 10 retweets 97 likes
  36. Retweeted
    Oct 22

    The Fighting Forces Brilliant Event Part 2 is now live! Gather your friends and help return Brilliant 12 Grimmauld Place Foundables! Learn more here:

    27 replies 53 retweets 381 likes
  37. Retweeted
    Oct 22

    Trainers, in an effort to further enhance everyone’s gameplay experience, we’ve been trying out different gameplay options around the world. As a result, some Trainers may notice a few changes in the game in the near future. Learn more:

    688 replies 615 retweets 4,547 likes
  38. Retweeted
    Oct 21

    Are you a champion among your group of friends, Trainer? How about compared to the rest of the world? 🤔🌎 🏆 The time to prove yourself is coming. 🏆 GO Battle League Coming soon in early 2020

    441 replies 1,310 retweets 6,644 likes
  39. Oct 18

    We are rescheduling Community Day for regions UTC+13 and UTC+12. We will announce the make-up October Community Day soon, please stay tuned. We apologize for the inconvenience. All other regions (including UTC+11) will have Community Day at the scheduled time.

    Harry Potter: Wizards Unite players: We are looking into an issue with Community Day not starting in the UTC+13, UTC+12, and UTC+11 regions. We are looking into a fix and will report back with more details soon. Thank you for your patience.
    20 replies 21 retweets 112 likes
  40. Oct 18

    Harry Potter: Wizards Unite players: We are looking into an issue with Community Day not starting in the UTC+13, UTC+12, and UTC+11 regions. We are looking into a fix and will report back with more details soon. Thank you for your patience.

    20 replies 22 retweets 142 likes