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@NianticHelp
Official Niantic account for support-related news and info for @ingress, @pokemongoapp and @hpwizardsunite. For 1:1 support, submit a request in-app.
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We are working on a fix that will go into effect next week, so that the Team GO Rocket Leaders (and Giovanni) will be able to be encountered earlier in the day. Thank you for your patience and understanding.
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Trainers, we have some updates to share on Team GO Rocket. First, the Rocket Radar has returned to the Shop. Second, we found a bug affecting the Asia-Pacific region causing the Team GO Rocket Leaders to begin appearing later in the day than intended.
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We've released an additional fix that restores the functionality of the Map UI. If you're experiencing this, restart the app for the fix to take effect. Thanks for your patience as we worked through this issue.
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Trainers, we have temporarily removed the Rocket Radar from the Shop. We will share an update when it returns. Thank you for your patience.
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Trainers, if you have a Rocket Radar (whether assembled yourself or purchased), Grunts won't drop additional Mysterious Components. You can only earn Mysterious Components if you aren't holding any Rocket Radars.https://twitter.com/PokemonGoApp/status/1192471840226238464…
![🆕](data:image/svg+xml,<svg xmlns="http://www.w3.org/2000/svg" width="72" height="72"><rect fill-opacity="0"/></svg> "Squared new")
New item: Mysterious Component Looking to challenge a Team GO Rocket Leader? The first step is to collect six Mysterious Components. According to Professor Willow, these can be used to figure out… -
Trainers, check out our guide to learn more about finding the Team GO Rocket Leaders and encountering Giovanni! https://niantic.helpshift.com/a/pokemon-go/?p=web&s=top-articles&f=team-go-rocket-leaders-giovanni …https://twitter.com/PokemonGoApp/status/1192443375196049409…
1:01 ALERT Team GO Rocket is stronger than ever!!!
ALERT It’s now your turn to defend the world from Cliff, Sierra, Arlo, and of course...Giovanni! #TeamGORocket https://pokemongolive.com/post/teamgorocketleaders2019 … pic.twitter.com/PH3M6wgHi3 -
Due to an ongoing issue with the 2.6.0 update to Harry Potter:
#WizardsUnite, we will be delaying the global start of the upcoming Stronger United Brilliant Event Part 1 to begin November 12th PT and run through November 19th PT. Read more:https://community.harrypotterwizardsunite.com/en/discussion/3584/rescheduling-the-stronger-united-brilliant-event-part-1/p1?new=1… -
We're investigating an issue impacting
#WizardsUnite players who receive a device compatibility error when they attempt to update the game to version 2.6.0. Our team is currently working on a fix to resolve this issue. Please follow progress here:https://bit.ly/2rdjPLs -
We are continuing to look into this issue that is now impacting
#WizardsUnite players on both Android and iOS. Affected players can work around the issue by reinstalling the app. Stay tuned via the Community link for updates. Thank you for your patience.Show this thread -
Our team is investigating an issue on
#HarryPotterWizardsUnite where the Map UI becomes unresponsive for Android Users after they update the app to version 2.6.0. Players can temporarily resolve this issue by reinstalling the app. Follow here for updates:https://bit.ly/2JSJnnLShow this thread -
Niantic Support Retweeted
Cobalion, the Iron Will Pokémon, is now in five-star raids! This Steel- and Fighting-type Legendary Pokémon is said to have a body and heart of steel, so it’s in your favor to challenge it with Fire-, Fighting-, and Ground-type Pokémon.pic.twitter.com/1KuPQFPx4A
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Trainers, Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PST! This is a correction to our previously stated end time. For more details on this weekend's events:http://bit.ly/2q9gg8P
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Trainers, remember that Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PDT. See you out there!
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The
#HarryPotterWizardsUnite Halloween Event will be live until November 1st, 11 AM PDT. Please disregard the notification sent. Enjoy the Halloween event and good luck with fighting Slytherin's Basilisk! -
Niantic Support Retweeted
Trainers, we have some news!
Articuno
Zapdos
Moltres
Kyogre
Groudon
All will be available as Research Breakthrough encounters for November AND December! Learn more: https://pokemongolive.com/post/novemberdecemberupdate2019/ …pic.twitter.com/AKgSkjgJ7p
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Niantic Support Retweeted Cobalion, the Iron Will Pokémon, will soon make its legendary debut in Pokémon GO!
The trio Cobalion is part of are rarely seen apart, Trainers... Will you be ready when the others come charging into five-star raids? https://pokemongolive.com/post/cobalion-raids-nov2019 …pic.twitter.com/Q0N92E7iwG
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Trainers located in Brazil participating in the "A Colossal Discovery" ticketed event, note that the event will take place on 2 Nov from 11am - 8pm local time. Some devices show an incorrect start time due to time zone changes so the event was extended by 1 hour in this region.
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Niantic Support Retweeted
Slytherin's Basilisk has emerged! From October 30 at 11 a.m. PDT to November 1 at 11 a.m. PDT, complete a Special Assignment and battle this fearsome foe during this limited-time Halloween event! Read more here: https://www.harrypotterwizardsunite.com/post/halloween2019/ …
#WizardsUnite#DarkArtsMonthpic.twitter.com/jUMaPjXoPG
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Please contact in-app support for further assistance with Pokémon GO Plus errors, and remember to check out our Known Issues page for other updates on issues in Pokémon GO:https://niantic.helpshift.com/a/pokemon-go/?p=web&s=top-articles&f=known-issues…
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Trainers, the majority of issues impacting the Pokémon GO Plus have been resolved in our latest update (159). Outlying issues will be handled on a case-by-case basis.
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We have found that this issue is not affecting all players in the Brazilian timezone, and some EX Raid Passes are showing the correct time. We are working on resolving this, but please be advised that different phones may displaying times differently due to this situation.
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Due to the recent changes in the Brazilian timezone, EX Raid Passes for this region are not showing the correct time. Please note EX Raids in Brazil will start 1 hour BEFORE the listed time. We apologize for the inconvenience.
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Niantic Support Retweeted
Have you returned all the Brilliant Foundables this week? Remember, the Portrait of Phineas Nigellus can only be found as a reward in Brilliant Portkeys.
#WizardsUnitepic.twitter.com/v25mEVCEpy -
Niantic Wayfarer review permissions were accidentally made globally available to Pokémon GO players during a maintenance update. This access has been reverted. Thanks for your understanding as we navigate this beta period. We look forward to bringing access to more Trainers soon.
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Niantic Support Retweeted
Attention, Trainers! Tickets to the Special Research story event, A Colossal Discovery, are now available in the in-app shop!
pic.twitter.com/3lOUyX8RfN
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Players in the UTC+13 and UTC+12 time zones will have a make up
#WizardsUnite Community Day on Saturday, October 26th. Head to the Community for more details on this event: https://niantic.support/32JnZIV https://twitter.com/NianticHelp/status/1185328565497356288… -
Niantic Support Retweeted
The Fighting Forces Brilliant Event Part 2 is now live! Gather your friends and help return Brilliant 12 Grimmauld Place Foundables! Learn more here: https://www.harrypotterwizardsunite.com/post/fightingforces/ …
#WizardsUnitepic.twitter.com/dpMNl5nz3w
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Niantic Support Retweeted
Trainers, in an effort to further enhance everyone’s gameplay experience, we’ve been trying out different gameplay options around the world. As a result, some Trainers may notice a few changes in the game in the near future. Learn more:https://pokemongolive.com/post/communitynoteoct2019…
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Niantic Support Retweeted
Are you a
#GOBattle champion among your group of friends, Trainer? How about compared to the rest of the world?
The time to prove yourself is coming.
GO Battle League
Coming soon in early 2020
https://pokemongolive.com/post/gobattleleague-announcement …pic.twitter.com/YYfJKC1vgB
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We are rescheduling
#WizardsUnite Community Day for regions UTC+13 and UTC+12. We will announce the make-up October Community Day soon, please stay tuned. We apologize for the inconvenience. All other regions (including UTC+11) will have Community Day at the scheduled time.https://twitter.com/NianticHelp/status/1185328565497356288… -
Harry Potter: Wizards Unite players: We are looking into an issue with Community Day not starting in the UTC+13, UTC+12, and UTC+11 regions. We are looking into a fix and will report back with more details soon. Thank you for your patience.
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Trainers, the Niantic Wayfarer rollout has begun! You'll receive a push notification and email if you are eligible to access Wayfarer, so please ensure that you have push notifications and email enabled for Pokémon GO. For more information:http://bit.ly/2P1RdPc
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Trainers, ticketing for A Colossal Discovery will begin next week! Check out our FAQ ahead of time to learn how to participate:http://bit.ly/32zxqLa
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Reminder: Be sure to update to version 2.5.0 and download new assets before the event.https://twitter.com/HPWizardsUnite/status/1184957593304911876…
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Welcome to the PokéStop nomination beta, Canada-based Trainers! Learn what makes a high-quality PokéStop nomination here: https://niantic.helpshift.com/a/pokemon-go/?p=web&s=pokestops&f=what-makes-a-high-quality-pokestop …https://twitter.com/PokemonGoApp/status/1184885581530025985…
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Niantic Support Retweeted
#PokemonGOHalloween has begun!
We repeat—all Trainers can now celebrate #PokemonGOHalloween!!
pic.twitter.com/5sokZyKion -
Trainers, November Community Day will be on Saturday, November 16, from 11 a.m. to 2 p.m. local time!https://twitter.com/PokemonGoApp/status/1184517334125428737…
0:27Get fired up, Trainers—November’s Community Day Pokémon will be none other than Chimchar, the Chimp Pokémon!
https://pokemongolive.com/events/community-day/ … pic.twitter.com/a8PCcc5tA1 -
Niantic Support Retweeted
Great news!
We’re excited to announce that a limited number of Trainers will soon be able to review future PokéStops and Gyms through a platform called Niantic Wayfarer! Stay tuned for updates, as this portal is still in beta. 
https://pokemongolive.com/post/communitynote-niantic-wayfarer/ …pic.twitter.com/HiybLnHhAM
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Trainers, PokéStop Nominations have been reopened in eligible countries, as the issue affecting photo orientation has been resolved. Thank you for your patience.
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Niantic Support Retweeted
Next month, Trainers can also purchase a ticket for an all-new Special Research story event, where they can earn an early-access encounter with Regigigas!
pic.twitter.com/GdNCIJ6zHw
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