A Superhero is a critical site outage that requires immediate attention.
A Superhero is a critical site outage that requires immediate attention. We use [PagerDuty](https://pagerduty.com) to handle our on-call schedules and notification routing.
## How to declare a Superhero
Follow the **(wip)** diagram below:
Follow the diagram below to determine if a Superhero should be called:
[![Superhero diagram](assets/superhero.png"Diagram of Minds Superhero")
Click to enlarge](assets/superhero.png)
1. Always ppen a new browser window, clear all cookies and session data.
1. Always open a new browser window, clear all cookies and session data.
2. Ensure you are not in Canary mode or have any canary cookies set
3. Create an new issue at [gitlab.com/minds/minds](gitlab.com/minds/minds) with the **Superhero** template.
4. The template will automatically apply the **Type::Superhero** and **Superhero::Triggered** labels.
5. Pagerduty will automatically be triggered via Gitlab. The Gitlab issue should be treated as the central communication hub with the **#superhero** room on Zulip used for additional offline support.
## Runbooks
> We are currently in the process of creating runbooks for on-call issues. We will update this section when they are ready.
