Cannot login from mobile
Summary:
I keep getting "the user credentials were incorrect."
I have tried entering both my username and my email address.
I was able to log in successfully when I first installed the apps weeks ago.
I can successfully log in from desktop.
Android on phone. iOS 12 on iPad.
Steps to reproduce:
On both Android and iOS.
Enter username or email address (supposed to be username right, but both fail anyway) Enter password.
Browser and OS
Android and iOS reported by: @hermeneutics
added scoped label
- Developer
Sent user an email asking if they have tried resetting the password and to collect more information
made the issue visible to everyone
Ask the user if they are using the auto fill function for stored usernames/passwords. I have an assumption they are, have then type in their username and then type their password. I had this same issue on my Note 10 and I think the auto fill function is appending an additional bit/character. So when it reads the post data its parsing the username as code instead of a credential.