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@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017
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  1. Nov 1

    Trainers, Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PST! This is a correction to our previously stated end time. For more details on this weekend's events:

    84 replies 68 retweets 525 likes
  2. Oct 31

    Trainers, remember that Regirock, Regice, and Registeel will be available to encounter in five-star raids from November 1st at 1:00 p.m. to November 4th at 1:00 p.m. PDT. See you out there!

    49 replies 77 retweets 565 likes
  3. Oct 31

    The Halloween Event will be live until November 1st, 11 AM PDT. Please disregard the notification sent. Enjoy the Halloween event and good luck with fighting Slytherin's Basilisk!

    5 replies 8 retweets 128 likes
  4. Retweeted
    Oct 31

    Trainers, we have some news! ✅ Articuno ✅ Zapdos ✅ Moltres ✅ Kyogre ✅ Groudon All will be available as Research Breakthrough encounters for November AND December! Learn more:

    1,252 replies 1,359 retweets 9,390 likes
  5. Retweeted
    Oct 31

    ⚔️ Cobalion, the Iron Will Pokémon, will soon make its legendary debut in Pokémon GO! The trio Cobalion is part of are rarely seen apart, Trainers... Will you be ready when the others come charging into five-star raids? ⚔️

    311 replies 1,975 retweets 10,867 likes
  6. Oct 31

    Trainers located in Brazil participating in the "A Colossal Discovery" ticketed event, note that the event will take place on 2 Nov from 11am - 8pm local time. Some devices show an incorrect start time due to time zone changes so the event was extended by 1 hour in this region.

    32 replies 26 retweets 360 likes
  7. Retweeted
    Oct 30

    Slytherin's Basilisk has emerged! From October 30 at 11 a.m. PDT to November 1 at 11 a.m. PDT, complete a Special Assignment and battle this fearsome foe during this limited-time Halloween event! Read more here:

    51 replies 67 retweets 434 likes
  8. Oct 28

    Please contact in-app support for further assistance with Pokémon GO Plus errors, and remember to check out our Known Issues page for other updates on issues in Pokémon GO:

    15 replies 17 retweets 120 likes
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  9. Oct 28

    Trainers, the majority of issues impacting the Pokémon GO Plus have been resolved in our latest update (159). Outlying issues will be handled on a case-by-case basis.

    98 replies 69 retweets 674 likes
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  10. Oct 28

    We have found that this issue is not affecting all players in the Brazilian timezone, and some EX Raid Passes are showing the correct time. We are working on resolving this, but please be advised that different phones may displaying times differently due to this situation.

    29 replies 20 retweets 257 likes
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  11. Oct 28

    Due to the recent changes in the Brazilian timezone, EX Raid Passes for this region are not showing the correct time. Please note EX Raids in Brazil will start 1 hour BEFORE the listed time. We apologize for the inconvenience.

    75 replies 74 retweets 624 likes
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  12. Retweeted
    Oct 25

    Have you returned all the Brilliant Foundables this week? Remember, the Portrait of Phineas Nigellus can only be found as a reward in Brilliant Portkeys.

    36 replies 37 retweets 423 likes
  13. Oct 25

    Niantic Wayfarer review permissions were accidentally made globally available to Pokémon GO players during a maintenance update. This access has been reverted. Thanks for your understanding as we navigate this beta period. We look forward to bringing access to more Trainers soon.

    524 replies 285 retweets 2,202 likes
  14. Retweeted
    Oct 24

    Attention, Trainers! Tickets to the Special Research story event, A Colossal Discovery, are now available in the in-app shop! 🎟️

    694 replies 849 retweets 6,107 likes
  15. Oct 23

    Players in the UTC+13 and UTC+12 time zones will have a make up Community Day on Saturday, October 26th. Head to the Community for more details on this event:

    Harry Potter: Wizards Unite players: We are looking into an issue with Community Day not starting in the UTC+13, UTC+12, and UTC+11 regions. We are looking into a fix and will report back with more details soon. Thank you for your patience.
    16 replies 10 retweets 97 likes
  16. Retweeted
    Oct 22

    The Fighting Forces Brilliant Event Part 2 is now live! Gather your friends and help return Brilliant 12 Grimmauld Place Foundables! Learn more here:

    27 replies 53 retweets 378 likes
  17. Retweeted
    Oct 22

    Trainers, in an effort to further enhance everyone’s gameplay experience, we’ve been trying out different gameplay options around the world. As a result, some Trainers may notice a few changes in the game in the near future. Learn more:

    687 replies 614 retweets 4,557 likes
  18. Retweeted
    Oct 21

    Are you a champion among your group of friends, Trainer? How about compared to the rest of the world? 🤔🌎 🏆 The time to prove yourself is coming. 🏆 GO Battle League Coming soon in early 2020

    444 replies 1,310 retweets 6,645 likes
  19. Oct 18

    We are rescheduling Community Day for regions UTC+13 and UTC+12. We will announce the make-up October Community Day soon, please stay tuned. We apologize for the inconvenience. All other regions (including UTC+11) will have Community Day at the scheduled time.

    Harry Potter: Wizards Unite players: We are looking into an issue with Community Day not starting in the UTC+13, UTC+12, and UTC+11 regions. We are looking into a fix and will report back with more details soon. Thank you for your patience.
    20 replies 21 retweets 113 likes
  20. Oct 18

    Harry Potter: Wizards Unite players: We are looking into an issue with Community Day not starting in the UTC+13, UTC+12, and UTC+11 regions. We are looking into a fix and will report back with more details soon. Thank you for your patience.

    20 replies 22 retweets 143 likes
  21. Oct 18

    Trainers, the Niantic Wayfarer rollout has begun! You'll receive a push notification and email if you are eligible to access Wayfarer, so please ensure that you have push notifications and email enabled for Pokémon GO. For more information:

    143 replies 160 retweets 684 likes
  22. Oct 18

    Trainers, ticketing for A Colossal Discovery will begin next week! Check out our FAQ ahead of time to learn how to participate:

    113 replies 138 retweets 626 likes
  23. Oct 17

    Reminder: Be sure to update to version 2.5.0 and download new assets before the event.

    Are you ready for Community Day this Saturday, October 19? Check out the Local Groups and Events page on the Harry Potter: Wizards Unite Community to create or join a group: …
    19 replies 9 retweets 112 likes
  24. Oct 17

    Welcome to the PokéStop nomination beta, Canada-based Trainers! Learn what makes a high-quality PokéStop nomination here:

    A beta version of the PokéStop nomination feature is now available to level 40 Trainers in Canada!
    44 replies 28 retweets 337 likes
  25. Retweeted
    Oct 17

    🚨🎃 has begun! 🎃🚨 We repeat—all Trainers can now celebrate !! 👻

    763 replies 2,113 retweets 12,474 likes
  26. Oct 16

    Trainers, November Community Day will be on Saturday, November 16, from 11 a.m. to 2 p.m. local time!

    0:27
    Get fired up, Trainers—November’s Community Day Pokémon will be none other than Chimchar, the Chimp Pokémon! 🙊
    159 replies 119 retweets 882 likes
  27. Retweeted
    Oct 15

    Great news! 🙌 We’re excited to announce that a limited number of Trainers will soon be able to review future PokéStops and Gyms through a platform called Niantic Wayfarer! Stay tuned for updates, as this portal is still in beta. 📍🗺️

    354 replies 649 retweets 5,194 likes
  28. Oct 14

    Trainers, PokéStop Nominations have been reopened in eligible countries, as the issue affecting photo orientation has been resolved. Thank you for your patience.

    112 replies 90 retweets 889 likes
  29. Retweeted
    Oct 14

    Next month, Trainers can also purchase a ticket for an all-new Special Research story event, where they can earn an early-access encounter with Regigigas! 🎟️

    956 replies 1,140 retweets 6,140 likes
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  30. Oct 14

    Trainers, with our latest update, we have patched the bug stopping remote Trainer Battle Invitations from sending. Thank you for your patience as we worked to resolve this issue.

    223 replies 106 retweets 1,071 likes
  31. Retweeted
    Oct 14

    Week 1 of the Fighting Forces Brilliant Event ends tomorrow! Have you finished all the Special Assignments?

    68 replies 30 retweets 493 likes
  32. Oct 14

    Trainers, there was an error in the in-app news stating there would be an Alolan Marowak Raid Day. This event will not be happening, and we apologize for the miscommunication.

    341 replies 240 retweets 1,855 likes
  33. Retweeted
    Oct 14

    The announcement is here! Expect: 🎃 Double Candy rewards 🎃 Pokémon like Duskull and Yamask 🎃 Thrilling new avatar items 🎃 A spooky Special Research 🎃 Raids featuring Darkrai, and Pokémon wearing costumes!

    1,209 replies 16,553 retweets 41,643 likes
  34. Retweeted
    Oct 11

    Trainers, featuring Trapinch is starting in less than a day! Time to stock up on some Poké Balls!

    729 replies 385 retweets 4,126 likes
  35. Retweeted
    Oct 11

    Have you returned all the Brilliant Foundables this week? Keep in mind, the Malfoy Family Crest can only be found as a reward in Wizarding Challenges when using a Brilliant Runestone.

    48 replies 58 retweets 590 likes
  36. Retweeted
    Oct 10

    Agents, Starting NOW, dropped items will disappear faster than normal to prepare for the UMBRA events.

    6 replies 14 retweets 112 likes
  37. Retweeted
    Oct 10

    We’re happy to introduce Niantic Wayfarer: our new tool that enables eligible users to review interesting places to play our games across the globe. Learn more about what it takes to join, and how you can help enhance your local game experience at

    254 replies 267 retweets 1,267 likes
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  38. Retweeted
    Oct 8

    A transmission from ADA or perhaps Wendy regarding the directives and stakes of what is known as The Tessellation, a 196 grid puzzle with mysterious origins, will occur on 10 OCT 2019 @ 1700 UTC via YouTube.

    12 replies 43 retweets 174 likes
  39. Retweeted
    Oct 9

    We have some news that we know you’ll dig! Earth Power is the exclusive move for Trapinch ! Time to shake things up!

    423 replies 874 retweets 6,971 likes
  40. Retweeted
    Oct 8

    The Fighting Forces Brilliant Event Week 1 is now live! Gather your friends and help return Brilliant Foundables! Read more here:

    55 replies 64 retweets 435 likes