At Zenly we want you to know what we do with your data. That’s why transparency is one of our key values.
🔮 As part of our efforts to be as transparent as possible, we have created this detailed overview of how long we keep your data.
In general, we keep most of your data for as long as your account is active. If you leave, we suppress the majority of your data and anonymize part of it for research and statistical purposes. Additionally, and because we respect your privacy, we suppress your account if you don’t use it for one year.
✌️ Information you provide |
| Data type | How long is the data kept | | 👩💻 User Registration information. Data like your username, display name, and phone number. | When your account is deleted (either because you requested it or after 1 year of inactivity), or when you change one of those settings like the display name in the application. The previous value is then deleted. | | 👤 User preferences and metadata. These are OS related settings that you can change whenever you want, like your preferences for sharing location data, receiving push notifications, access to address books, as well as in-app settings like map preferences, notifications, ski slopes, map options, length units, points of interest, VoIP, Private Mode etc. | When your account is deleted (either because you requested it or after 1 year of inactivity), or when you change one of those settings in the application. The previous value is then deleted. | | 🤳 User Profile picture (optional). | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 📒 User Address book. We think your privacy and the privacy of your friends is important, that’s why we only upload crypto-hashed versions of phone numbers and no other details. This means that we don’t know who’s behind the phone number, and we also don’t upload other details like names or email addresses. We can still use links between those cryptic hashes to recommend your friends on Zenly. | When your account is deleted (either because you requested it or after 1 year of inactivity). All your past user pictures are deleted. | | 👮 User Moderation information Information linked to the monitoring of non-authorized behaviors on Zenly, for example, the blocked user list. | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 🏥 User Support Communication. Information when you contact Zenly’s awesome customer support team like questions, feedback or complaints | Up to 24 months after you’ve submitted a support ticket (date of first contact). We keep it for 24 months because this is the legal limit for consumer complaints 🕰. | | 🌏 Location. Details on your location data, like timestamp, coordinates (Latitude, Longitude, Speed, Altitude, Horizontal and Vertical Precision) data on sensors, such as gyroscopes, accelerometers, and compasses, pedometer | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 🔋 Complementary Location Data. Information like whether your headphones are connected, battery level and plug state, the BSSIDs of wifi terminals, SSIDs in a temporary manner and for statistical purposes, wireless network names, and general mobile network information | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 💬 Communications. Chat content (group and individual), including messages and pictures. Emojiis sent/received | When your account is deleted (either because you requested it or after 1 year of inactivity). Your one to one chat is deleted. For a group chat, only your messages are deleted. | |
💡 Information we may get when you use Zenly |
Data type | How long is the data kept | | 🖥 lnformation linked to the operation of Zenly. Data Points recording events for the monitoring of various software components. This helps us maintain a stable and efficient production system. | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 📱 Information related to application usage. This data allows us to understand how you are using Zenly’s features. We can then improve the application, and eventually your user experience. | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 📊 Statistical Analysis. Zenly computes daily aggregated metrics reflecting the global usage of the information. | This data by nature is aggregated and anonymized. | | 📲 Device information. Phone name, phone hardware model, operating system version, user’s phone’s advertising identifier, unique application identifiers, unique device identifiers, phone language, | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 🏡 Inferred User Data information. Zenly uses collected information to infer user-oriented information and improve your user experience: most frequent locations, Places( home, work, school), Suggested Friends, Top Friends, Sleep state, user real-life interactions (“streaks”). It also uses this information to create new features: your diary (“Footsteps”) using location history, Best Friends (Time spent Together) using location and real-life interaction. | When your account is deleted (either because you requested it or after 1 year of inactivity). | | 🔐 Authentication and Session information. Information linked to the authentication process of your account: type of communication (Voice, text message), status (success/failure). | When your account is deleted (either because you requested it or after 1 year of inactivity). | |
We always try to be very open and transparent, but if you think we are missing something, have a question, or if you know a way to improve this page, please reach out! 🙏🏼
