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@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017
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  1. 37 minutes ago

    Due to the issue with the Time Tuner Encounter causing an error, we will be extending the time for the Asian Pacific Community Day by 30 minutes. Updated event timings: 1:00pm to 4:30pm AEST (UTC +10) Enjoy!

    11 replies 16 retweets 103 likes
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  2. Retweeted
    6 hours ago

    Mewtwo will be returning exclusively to EX Raids on October 5 with the powerful Ghost-type attack, Shadow Ball!

    521 replies 1,046 retweets 5,129 likes
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  3. 6 hours ago

    This Community Day will feature Spell Energy on the map! There will also be a free event pack in Diagon Alley. Click the link below to see when your region can participate.

    Help return rare Mysterious Artefacts during the next Harry Potter: Wizards Unite Community Day, coming September 21! Learn more here: …
    4 replies 10 retweets 95 likes
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  4. Retweeted
    9 hours ago

    😨 Altered Forme Giratina has reemerged from the Distortion World and will soon return to raids... 😨 Are you brave enough to challenge this Legendary Pokémon? ✨

    456 replies 1,266 retweets 8,234 likes
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  5. Retweeted
    Sep 19

    Trainers, you have until September 23, 2019, at 1 p.m. PDT to catch Mewtwo with the special attack Psystrike in five-star raids.

    871 replies 648 retweets 5,699 likes
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  6. 16 hours ago

    Agents on iOS 13: We're investigating an issue affecting photo orientation when submitting Portal Nominations and Edits with the "Take Photo" option. In the meantime, choose the "Existing Photo" option when submitting new Nominations or Edits.

    13 replies 33 retweets 270 likes
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  7. 17 hours ago

    Trainers, the make-up Legendary Raid Hour featuring Mewtwo with the move Psystrike will be on October 8, 2019 from 6 p.m. to 7 p.m. local time. Stay tuned for details.

    662 replies 894 retweets 4,296 likes
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  8. Sep 19

    Trainers using iOS 13, you may notice some changes to the system prompts that enable location permissions. As these permissions affect Adventure Sync, see our article on how to navigate the new prompts and other Adventure Sync troubleshooting tips!

    34 replies 107 retweets 467 likes
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  9. Retweeted
    Sep 18

    Agents, as a reminder during the UMBRA you will only be able to use the Ingress Prime Scanner.

    51 replies 40 retweets 187 likes
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  10. Sep 18

    Trainers, get ready for October Community Day on Saturday October 12th, from 11 a.m. to 2 p.m. local time!

    Trainers we have some groundbreaking news featuring a little Pokémon... Trapinch, the Ant Pit Pokémon, will be featured in the…
    162 replies 150 retweets 1,415 likes
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  11. Sep 18

    To clarify, this is a global postponement of the Legendary Raid Hour.

    423 replies 260 retweets 1,514 likes
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  12. Sep 18

    Due to technical difficulties, Legendary Raid Hour with Mewtwo will be postponed to a later date. We apologize for the inconvenience.

    1,460 replies 960 retweets 4,319 likes
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  13. Sep 18

    Trainers, we've extended the Legendary Raid Hour in the GMT+12 timezone until 8pm. Thank you for your patience.

    128 replies 94 retweets 504 likes
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  14. Sep 17

    Trainers, we are currently investigating issues with Legendary Raid Hour in the GMT+12 timezone. Thank you for your patience, we'll keep you updated.

    107 replies 101 retweets 650 likes
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  15. Sep 16

    Trainers, you now have a chance at getting up to two 7km Eggs from one Gift!

    Good news, Trainers! Starting now until the end of the Ultra Bonus, you have a chance of getting 2 Eggs from Gifts that you open!
    127 replies 61 retweets 607 likes
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  16. Retweeted
    Sep 16

    ⚪⚫ Get ready for a Unova unveiling, Trainers! ⚫ ⚪ It’s almost time for new encounters with Pokémon featured in Pokémon Black Version and Pokémon White Version. Will you be the first to catch all of them? 😉

    1,354 replies 10,495 retweets 33,001 likes
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  17. Sep 13

    Trainers, to clarify, you do not need use a TM to change Return as a move from Purified Pokémon in order to learn exclusive moves. However, the exclusive move will replace Return, even if you have two Charged Attacks.

    36 replies 60 retweets 323 likes
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  18. Sep 13

    Trainers, in advance of Community Day featuring Turtwig, keep in mind that Shadow Pokémon cannot learn event-exclusive moves. Purify Shadow Pokémon featured on Community Day before evolving for them to learn the exclusive move!

    41 replies 144 retweets 879 likes
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  19. Retweeted
    Sep 11

    Agents, as a reminder, Scanner [Redacted] will retire on Monday September 30 at 1700 UTC.

    75 replies 44 retweets 188 likes
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  20. Retweeted
    Sep 10

    This month’s Harry Potter: Wizards Unite Community Day is coming September 21! Stay tuned for more details soon.

    67 replies 121 retweets 889 likes
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