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General Message

General Message Details

ID# 276Ongoing

Salesforce Files Issue

The Technology team continues to manually apply the fix to a subset of the affected servers in three of the impacted data centers. All servers in the other five affected data centers have had the fix implemented. The synchronization process is the next phase of the resolution path that will ensure files that were created after the incident began and before the fix was applied are once again available to customers. That process was initiated within the first of the eight data centers, and on successful completion of that activity and after the Technology team validates the implementation, we will then initiate that process across the remaining data centers. Our next scheduled update will be in 60 minutes, however, we will provide new updates to you sooner when new information becomes available. We thank you for your continued business and patience during this situation.

Posted 6:39 am GMT, Sep 20 · Last updated 7:14 pm GMT, Sep 20