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General Message

General Message Details

ID# 276Ongoing

Salesforce Files Issue

The Technology team now has less than 5% of the affected servers to manually apply the fix to, and the resynchronization process is being implemented to a subset of production hosts. If the resynchronization completes successfully on those hosts, the team will then start the process of implementing resynchronization across the rest of the affected environment. More customers are reporting that they can now read and write to new files. However, there is still a subset of customers being impacted by the issue. Files that were created after the incident began and before the fix was applied will remain unavailable until synchronization is complete. Our next scheduled update will be in 60 minutes, however, we will provide new update you sooner if new information becomes available. We thank you for your continued business and patience during this situation.

Posted 6:39 am GMT, Sep 20 · Last updated 5:49 pm GMT, Sep 20