General Message Details
ID# 276Ongoing
The Technology team continues to manually update a subset of servers that need to have the fix implemented as well as test and validate the resynchronization process, which is the next phase of the resolution path. We continue to see a reduction in read/write alerts, and some customers are reporting that they can now read and write to new files. However, there is still a subset of customers being impacted by the issue. Files that were created after the incident began and before the fix was applied, however, may remain unavailable until resynchronization is complete. Our next scheduled update will be in 60 minutes, however, we will update you sooner if new information becomes available. We thank you for your continued business and patience during this situation.
Trust | Status 