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General Message

General Message Details

ID# 276Ongoing

Salesforce Files Issue

The Salesforce Technology team has identified an issue with Salesforce files. During this time, clients may experience inability to read or write files and attachments. To identify if your instance may be impacted, please see search here: https://status.salesforce.com/products/Sales_Cloud The Technology team continues to perform validation checks and monitor the situation as the fix has been implemented across all affected instances. The team has discovered a subset of servers that need to have the fix manually implemented. We continue to see a reduction in read/write alerts, and some customers are reporting that they can now read and write to new files. However, there is still a subset of customers being impacted by the issue. Files that were created after the incident began and before the fix was applied, however, may remain unavailable until resynchronization is complete. The resynchronization process is now being tested and validated. If those tests are successful, we will roll out that process across all affected instances. Our next scheduled update will be in 60 minutes, however, we will update you sooner if new information becomes available. We thank you for your continued business and patience during this situation.

Posted 6:39 am GMT, Sep 20 · Last updated 2:32 pm GMT, Sep 20