Niantic SupportVerified account

@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

Joined April 2017

You may also like

·

Tweets

You blocked @NianticHelp

Are you sure you want to view these Tweets? Viewing Tweets won't unblock @NianticHelp

  1. To clarify, this is a global postponement of the Legendary Raid Hour.

    Show this thread
    Undo
  2. Due to technical difficulties, Legendary Raid Hour with Mewtwo will be postponed to a later date. We apologize for the inconvenience.

    Show this thread
    Undo
  3. Trainers, we've extended the Legendary Raid Hour in the GMT+12 timezone until 8pm. Thank you for your patience.

    Undo
  4. Trainers, we are currently investigating issues with Legendary Raid Hour in the GMT+12 timezone. Thank you for your patience, we'll keep you updated.

    Undo
  5. Sep 16

    Trainers, you now have a chance at getting up to two 7km Eggs from one Gift!

    Undo
  6. Retweeted
    Sep 16

    ⚪⚫ Get ready for a Unova unveiling, Trainers! ⚫ ⚪ It’s almost time for new encounters with Pokémon featured in Pokémon Black Version and Pokémon White Version. Will you be the first to catch all of them? 😉

    Undo
  7. Sep 13

    Trainers, to clarify, you do not need use a TM to change Return as a move from Purified Pokémon in order to learn exclusive moves. However, the exclusive move will replace Return, even if you have two Charged Attacks.

    Show this thread
    Undo
  8. Sep 13

    Trainers, in advance of Community Day featuring Turtwig, keep in mind that Shadow Pokémon cannot learn event-exclusive moves. Purify Shadow Pokémon featured on Community Day before evolving for them to learn the exclusive move!

    Show this thread
    Undo
  9. Retweeted
    Sep 11

    Agents, as a reminder, Scanner [Redacted] will retire on Monday September 30 at 1700 UTC.

    Show this thread
    Undo
  10. Retweeted

    This month’s Harry Potter: Wizards Unite Community Day is coming September 21! Stay tuned for more details soon.

    Undo
  11. Sep 6

    Trainers, remember to redeem your Safari Zone Montréal pass codes by September 8th to be able to attend. Check out our article to learn how to redeem a passcode [], and contact us via in-app support if you are looking for further assistance. See you soon!

    Undo
  12. Sep 6

    The second is causing Pokémon and their information to appear incorrectly on their detail pages. Restarting the app should resolve the issues associated with the detail pages. Thank you, and we apologize for the inconvenience.

    Show this thread
    Undo
  13. Sep 6

    Trainers, we are looking into two recent visual bugs. The first is causing some Pokémon to appear as unencountered in the Nearby view. As a workaround, if you catch these Pokémon, they should again appear as intended.

    Show this thread
    Undo
  14. Sep 6

    Be sure to head over to Diagon Alley for your free Tonic for Trace Detection store bundle!

    Undo
  15. Sep 6

    Due to previous issues impacting Trainers encountering certain Pokémon during Raids, from 9/7 1 pm PDT to 9/8 1 pm PDT, you can receive up to 2 free Raid passes per day. Thank you and we apologize for the inconvenience.

    Undo
  16. Retweeted
    Sep 5

    has turned even more species of Pokémon into Shadow Pokémon! Can you help us rescue the Shadow Pokémon below? 😈 Venonat 😈 Venomoth 😈 Oddish 😈 Gloom 😈 Psyduck 😈 Growlithe 😈 Abra 😈 Hitmonchan 😈 Larvitar 😈 Turtwig

    Undo
  17. Retweeted

    Don’t forget, Day of the Dragons is this Saturday, September 7! Check out which regional Dragons will be appearing around the world, as well as the limited-time bonuses! Details here:

    Undo
  18. Sep 4

    Android users: Ingress will be discontinuing support for Android 4 KitKat with our next release. We encourage you to update your operating systems to Android 5 or above for uninterrupted access to Ingress. See here for more information:

    Undo
  19. Sep 3

    The latest version of Pokémon GO, Harry Potter: Wizards Unite and Ingress Prime all support Android 10. Please visit the Play Store and ensure your app is up-to-date to continue playing uninterrupted. Keep in mind that Scanner [REDACTED] doesn't support Android 10.

    Undo
  20. Sep 3

    Week Two of the Back to Hogwarts Brilliant Event is almost over! Open up to collect more Brilliant Foundables and complete the Back to Hogwarts Registry Page.

    Undo

Loading seems to be taking a while.

Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.