Niantic SupportVerified account

@NianticHelp

Official Niantic account for support-related news and info for , and . For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017
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  1. 15 hours ago

    Trainers, to clarify, you do not need use a TM to change Return as a move from Purified Pokémon in order to learn exclusive moves. However, the exclusive move will replace Return, even if you have two Charged Attacks.

    26 replies 49 retweets 267 likes
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  2. 17 hours ago

    Trainers, in advance of Community Day featuring Turtwig, keep in mind that Shadow Pokémon cannot learn event-exclusive moves. Purify Shadow Pokémon featured on Community Day before evolving for them to learn the exclusive move!

    27 replies 128 retweets 756 likes
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  3. Retweeted
    Sep 11

    Agents, as a reminder, Scanner [Redacted] will retire on Monday September 30 at 1700 UTC.

    69 replies 43 retweets 178 likes
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  4. Retweeted
    Sep 10

    This month’s Harry Potter: Wizards Unite Community Day is coming September 21! Stay tuned for more details soon.

    57 replies 118 retweets 847 likes
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  5. Sep 6

    Trainers, remember to redeem your Safari Zone Montréal pass codes by September 8th to be able to attend. Check out our article to learn how to redeem a passcode [], and contact us via in-app support if you are looking for further assistance. See you soon!

    99 replies 83 retweets 864 likes
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  6. Sep 6

    The second is causing Pokémon and their information to appear incorrectly on their detail pages. Restarting the app should resolve the issues associated with the detail pages. Thank you, and we apologize for the inconvenience.

    26 replies 34 retweets 188 likes
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  7. Sep 6

    Trainers, we are looking into two recent visual bugs. The first is causing some Pokémon to appear as unencountered in the Nearby view. As a workaround, if you catch these Pokémon, they should again appear as intended.

    58 replies 65 retweets 505 likes
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  8. Sep 6

    Be sure to head over to Diagon Alley for your free Tonic for Trace Detection store bundle!

    A new potion has been added to Harry Potter: Wizards Unite! Brew a Tonic for Trace Detection to reveal additional Traces near you on the Map. Learn more here:
    7 replies 11 retweets 111 likes
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  9. Sep 6

    Due to previous issues impacting Trainers encountering certain Pokémon during Raids, from 9/7 1 pm PDT to 9/8 1 pm PDT, you can receive up to 2 free Raid passes per day. Thank you and we apologize for the inconvenience.

    400 replies 626 retweets 3,659 likes
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  10. Retweeted
    Sep 5

    has turned even more species of Pokémon into Shadow Pokémon! Can you help us rescue the Shadow Pokémon below? 😈 Venonat 😈 Venomoth 😈 Oddish 😈 Gloom 😈 Psyduck 😈 Growlithe 😈 Abra 😈 Hitmonchan 😈 Larvitar 😈 Turtwig

    546 replies 1,189 retweets 7,831 likes
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  11. Retweeted
    Sep 5

    Don’t forget, Day of the Dragons is this Saturday, September 7! Check out which regional Dragons will be appearing around the world, as well as the limited-time bonuses! Details here:

    19 replies 93 retweets 559 likes
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  12. Sep 4

    Android users: Ingress will be discontinuing support for Android 4 KitKat with our next release. We encourage you to update your operating systems to Android 5 or above for uninterrupted access to Ingress. See here for more information:

    13 replies 34 retweets 151 likes
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  13. Sep 3

    The latest version of Pokémon GO, Harry Potter: Wizards Unite and Ingress Prime all support Android 10. Please visit the Play Store and ensure your app is up-to-date to continue playing uninterrupted. Keep in mind that Scanner [REDACTED] doesn't support Android 10.

    22 replies 57 retweets 308 likes
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  14. Sep 3

    Week Two of the Back to Hogwarts Brilliant Event is almost over! Open up to collect more Brilliant Foundables and complete the Back to Hogwarts Registry Page.

    6 replies 2 retweets 86 likes
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  15. Sep 1

    Update: Fan Festival attendees can now return to the park. We'll also be extending the event until 8:00pm EDT. Thank you for your understanding!

    Fan Fest Attendees: Due to thunderstorms nearby, all attendees must evacuate the park and seek shelter. Please remain indoors until we’re able to confirm it’s safe for you to return to the park. Find the nearest shelter…
    11 replies 19 retweets 217 likes
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  16. Sep 1

    Fan Fest Attendees: Due to thunderstorms nearby, all attendees must evacuate the park and seek shelter. Please remain indoors until we’re able to confirm it’s safe for you to return to the park. Find the nearest shelter below.

    34 replies 35 retweets 254 likes
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  17. Aug 31

    All Saturday attendees can expect Fan Festival gameplay to continue until 8pm EDT. Thanks again for your patience!

    2 replies 6 retweets 159 likes
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  18. Aug 31

    We understand that many of you were excited to start playing at 9 am and we especially appreciate your understanding. Even in light of these circumstances, we’re committed to ensuring that everyone has an amazing event experience and we’ll have more details to share soon.

    5 replies 1 retweet 58 likes
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  19. Aug 31

    Thank you for your patience as we worked to open the event as soon as possible. The entrance times for General Admission have not changed.

    2 replies 2 retweets 62 likes
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  20. Aug 31

    Update: Saturday Early Access Fan Festival attendees can now enter the event space!

    20 replies 25 retweets 252 likes
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