Wow, niantic. You do something to cancel raid passes and can’t gift us an ex raid for the following week and I can’t even claim my 2 passes and stardust that isn’t even worth my time anyways. 
I have never seen a more screwed up game company!!! 
Hi Trainers, we appreciate your patience as we investigated yesterday's EX Raid Pass cancellation. Unfortunately, due to an error on our end, we are unable to restore cancelled EX Raid Passes. We're sincerely sorry and are working on fixing this for the next round of EX Raids.
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Hi Maddie, sorry to hear you're unable to claim these items. Can you send us a DM With you Trainer Nickname and we'll take a look? ^KM https://twitter.com/messages/compose?recipient_id=849344094681870336 …
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You know that every single affected trainer has the notification stuck, right? Do you want all of us to DM you?
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We should.
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Don't do it Maddie!!! Niantic basically said "Can you send us a DM with you Trainer Nickname so we can TERMINATE YOUR ACCNT for public shaming"
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I would like to see them try.
I spend at least $40/wk on this game. They would lose a lot of money for banning me. Plus everytime I tried to DM it said the link was closed. The message is cleared now anyways. So 
. End of conversation
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Can you at least make it possible for people who have cancelled passes to still be invited for that raid from someone who didn't get screwed by your bad development?
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Hi Adrien, sorry to see you're frustrated. You are still able to attend an EX Raid at a different Gym if invited by an Ultra or Best Friend. Unfortunately, you can't be invited to an EX Raid at the same Gym even if your current EX Raid Pass was cancelled. ^KM
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Niantic is an embarrassment to the Pokémon Company and Nintendo!
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Yes we know.
End of conversation
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3 of the 4 people i know who were invited to an ex raid on 9/27 now have ex raid invites for 10/1 at the same location. the 4th person has a cancelled ex invite. don’t know if the raid is going to happen or not. this sucks.
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Hi Trainer, great question. EX Raids will still happen as scheduled. If your friends have passes that weren't cancelled, they are still able to participate in the EX Raid. ^KM
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Ok, Niantic...now THAT is total bullshit. How do you cancel some and not others...very unfair...and unprofessional. I drop a LOT of money into this game...maybe i should discontinue that practice
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Not good enough, should at least let someone in the same raid be able to invite me... Very disappointed, can't even climb claim the dust and passes
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Hi Frances, an Ultra or Best Friend will still be able to invite you to EX Raids that occur at another EX Raid eligible Gym. Regarding the difficulty you're having claiming the Premium Passes and Stardust, please send us a DM with your Trainer Nickname and we'll look into it. ^KM https://twitter.com/messages/compose?recipient_id=849344094681870336 …
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Yes and I have no ultra friends who can invite me to a raid I can attend on 1st or 2nd. I intentionally only raided at the one EX gym that I can access anytime!!!!
End of conversation
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Will gyms with cancelled EX still have raids or do we have to wait until Oct 2nd?
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Hi Trainer, great question. Scheduled EX Raids will still take place at that Gym. The issue is with the EX Raid Pass. If your EX Raid Pass was cancelled, unfortunately you won't be able to participate in this round.
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And what are you doing for us to make it right since it was your error?
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Here's 1000 dust and 2 passes.. oh yeah and a side dish of we don't care!
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Except that we can’t even collect that and it sits off to the side taunting us
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IKR!!!
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Don't worry, that stuck icon will be a persistent bug, ensuring that you are unable to obtain any ex raid passes for the coming months.
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