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NianticHelp's profile
Niantic Support
Niantic Support
Niantic Support
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@NianticHelp

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Niantic SupportVerified account

@NianticHelp

Official Niantic account for support-related news and info for @ingress, @pokemongoapp and @hpwizardsunite. For 1:1 support, submit a request in-app.

San Francisco, CA
nianticlabs.com
Joined April 2017

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    Niantic Support‏Verified account @NianticHelp Apr 13

    We're investigating reports that Trainers are experiencing server issues. Thank you for your patience.

    12:29 AM - 13 Apr 2019
    • 120 Retweets
    • 738 Likes
    • Jaystarr Productions linh Nguyen Ngoc Jennifer daemonking Sourav Niketh Venkatesh pokemonmaster j9 John Doe ΔJandoΔ #TeamChile🇨🇱😍
    397 replies 120 retweets 738 likes
      1. New conversation
      2. Fabian Benedict Lee‏ @FBLJJ Apr 13
        Replying to @NianticHelp

        All the wasted lucky eggs incense and starpieces

        5 replies 1 retweet 51 likes
      3. Niantic Support‏Verified account @NianticHelp Apr 13
        Replying to @FBLJJ

        We heard you, Fabian! We're working on this to get it fixed. In the meantime, please get back to us via DM with your Trainer Nickname & account email address. We'll see what's the best we can do to help you. ^SR https://twitter.com/messages/compose?recipient_id=849344094681870336 …

        11 replies 2 retweets 26 likes
      4.  💧 🏳️‍🌈 🇵🇭 L‏ @lawrensaw Apr 13
        Replying to @NianticHelp @FBLJJ

        I'm having the same issue but I can't DM you.

        1 reply 0 retweets 0 likes
      5. Niantic Support‏Verified account @NianticHelp Apr 16
        Replying to @lawrensaw

        We have done one better, Trainer! We've reached out to you via DM, please take a look and get back to us. We'll take it from there! ^SB

        0 replies 0 retweets 0 likes
      6. End of conversation
      1. New conversation
      2. Chelsey‏ @flymass Apr 13
        Replying to @NianticHelp

        What about gifts i have spinned pokestops in the last 2 days and only recieved 6 gifts.

        1 reply 0 retweets 0 likes
      3. Niantic Support‏Verified account @NianticHelp Apr 17
        Replying to @flymass

        We'll clarify this to you, Chelsey! The Items that you receive from spinning PokéStops are random. In order to increase the odds, please try to spin more PokéStops as you continue to explore. We're here to assist if you have any further questions. ^SR

        0 replies 0 retweets 1 like
      4. End of conversation
      1. New conversation
      2. Chris Manganaro‏ @chris_manganaro Apr 13
        Replying to @NianticHelp

        Can't seem to DM but wasted eggs and star pieces 😢

        2 replies 0 retweets 0 likes
      3. Niantic Support‏Verified account @NianticHelp Apr 16
        Replying to @chris_manganaro

        We have done one better, Chris! Please check the DM we've sent and get back to us elaborating your issue. Hope to hear from you soon! ^SB

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. New conversation
      2. Q‏ @sharrque Apr 13
        Replying to @NianticHelp

        My raid gone. Wasted my passes

        1 reply 0 retweets 0 likes
      3. Niantic Support‏Verified account @NianticHelp Apr 14
        Replying to @sharrque

        We understand, Trainer! We have already resolved the server issue. However, if you could reply to our DM, we'll see what can be done in this situation. Awaiting your response! ^SB

        0 replies 0 retweets 0 likes
      4. End of conversation
      1. New conversation
      2. Rick Driscoll‏ @rickdriscoll4 Apr 13
        Replying to @NianticHelp

        We really need more space for storage. Every week we get more new pokemon shinies and their evolutions. Please up this to at least 2500.

        1 reply 1 retweet 5 likes
      3. Niantic Support‏Verified account @NianticHelp Apr 14
        Replying to @rickdriscoll4

        Hey Rick! Thank you for sharing your feedback on increasing the Pokémon storage. We are constantly working on new features and feedback from Trainers always helps us in improving Pokémon GO. We love hearing from you, keep them coming in! ^SB

        1 reply 0 retweets 1 like
      4. 2 more replies
      1. New conversation
      2. MRPunisherNL TL40x4‏ @nl_punisher Apr 13
        Replying to @NianticHelp

        Also the ingress Intel map is not working

        1 reply 0 retweets 0 likes
      3. Niantic Support‏Verified account @NianticHelp Apr 16
        Replying to @nl_punisher

        Let us help you with this, Agent! Please revert back to our DM with the requested details. We'll take it from there! ^KN

        1 reply 0 retweets 0 likes
      4. MRPunisherNL TL40x4‏ @nl_punisher Apr 16
        Replying to @NianticHelp

        No problems anymore, thanks for asking 👍🏻

        0 replies 0 retweets 0 likes
      5. End of conversation
      1. New conversation
      2. Max‏ @SpoonELderpo Apr 13
        Replying to @NianticHelp

        1 hour later Plz add more time

        2 replies 1 retweet 13 likes
      3. .‏ @RCGdz Apr 13
        Replying to @SpoonELderpo @NianticHelp

        No extra hours. We need another day.

        3 replies 0 retweets 70 likes
      4. Cyberpunk Researchers... Oh wait.‏ @Area_51_Dog Apr 13
        Replying to @RCGdz @SpoonELderpo @NianticHelp

        Sunday please!

        0 replies 0 retweets 3 likes
      5. End of conversation

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