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From time to time, Bill Gates, Steve Ballmer and other Microsoft executives communicate directly with customers, partners and computer users about important issues involving technology, public policy and the high-technology industry.

Trustworthy Computing

Excerpted from an e-mail sent by Bill Gates

"As I've talked with customers over the last year - from individual consumers to big enterprise customers - it's clear that everyone recognizes that computers play an increasingly important and useful role in our lives. At the same time, many of the people I talk to are concerned about the security of the technologies they depend on. They are concerned about whether their personal data is being protected. Although they know that computers can do amazing things, they are frustrated that their technology doesn't always work consistently. And they want assurances that the high-tech industry takes these concerns seriously and is working to improve their computing experience.

"Six months ago, I sent a call-to-action to Microsoft's 50,000 employees, outlining what I believe is the highest priority for the company and for our industry over the next decade: building a Trustworthy Computing environment for customers that is as reliable as the electricity that powers our homes and businesses today.

"This is an important part of the evolution of the Internet, because without a Trustworthy Computing ecosystem, the full promise of technology to help people and businesses realize their potential will not be fulfilled. Ironically, it is the growth of the Internet and the advent of massive computing systems built from loose affiliations of services, machines, communications networks and application software that have helped create the potential for increased vulnerabilities.

"There are already solutions that eliminate weak links such as passwords and fake email. At Microsoft we're combining passwords with "smart cards" to authenticate users. We're also working with others throughout the industry to improve Internet protocols to stop email that could propagate misleading information or malicious code that falsely appears to be from trusted senders. And we are making fundamental changes in the way we develop software, in our operational and business practices, and in our customer support efforts to make the computing experiences we provide more trustworthy."

To read the rest of the e-mail, please click here.