The Toolbox Toolbox

18F Methods

This toolbox contains 23 tools as cards divided into 5 categories: discover, decide, make, validate, and fundamentals. They can be viewed online or printed.

It has been designed to help other US government agencies, federal offices, and organisations to bring human-centered design into their projects. It is also completely open source.

It was created by 18F an agency of the United States government that partners with other agencies to improve the user experience of government.

Liberating Structure

This toolbox provides a menu of 33 Liberating Structures to replace or complement conventional practices.

The structures have been designed to unleash cultural innovation by helping people take on complex challenges with newfound confidence.

The toolbox is founded by Keith McCandless and Henri Lipmanowicz in 2002, and is available under Creative Commons License.

Digital Services Playbook

This toolbox contains 13 tools (called 'plays'), each with a checklist and key questions.

The tools have been drawn from successful practices in the private and public sectors that, if followed together, will help the government to build effective digital services.

It was created by the US digital service, a part of the Executive Office of the President of the United States. It exists to improve and simplify digital services and to improve federal websites.

WACOSS Co-Design Toolkit

This toolkit contains an introduction to the definitions and principles, followed by a series of tools explained in lots of detail.

It has been developed to help people wanting to do service design and delivery in community services in Western Australia. It provides a step-by-step guide for bringing co-design sessions into local government: from preparing government officials, to working with the community, to evaluating the process.

It was developed by the Western Australian Council of Social Service.

75 Tools For Creative Thinking

This toolbox contains 75 tools (of course!) split into 5 themes. It is available as a physical box set or app.

It has been designed to help people get inspired, organise ideas, and boost creative thinking skills.

It was created by Booreiland, a Dutch design and strategy studio.

Salesforce Work Differently

This toolbox contains 6 principles, 6 slide decks, 6 sets of method cards, 14 video lessons, and 24 articles.

It aims to provide helpful advice and resources for people who want to learn how to work differently. The tools draw heavily on innovation and design thinking processes and are used primarily by the Salesforce Ignite team to teach other organisations how to be more innovative.

It was developed by Salesforce Ignite.

SessionLab

This toolbox contains 498 methods curated from other toolboxes, split into 7 categories.

It is a library of facilitation techniques that you can curate and filter to find the right tool for a team, idea generation, action, or issue resolution session. SessionLab is also an online session planning system, useful for designing workshops in collaboration with co-facilitators.

It was developed by SessionLab in Estonia.

Disruptive Design Method Handbook

This is an e-book. It is part of a series of e-books by UnSchool which all cost $15 to download.

It has been developed to help designers to activate and initiate positive social and environmental change through design. The author takes readers through the tools and techniques of something called the 'Disruptive Design Method'.

It was written by Dr. Leyla Acaroglu, a designer, sociologist, social entrepreneur, TED speaker, and founder of UnSchool.

Red Cross Problem Solver's Toolkit

This toolkit contains 58 tools and activities to help design better products, services and experiences by helping you understand the people you're designing for and the problems you're solving for them.

The kit was created and designed by Adam Corcoran (and team) at Red Cross Australia specifically for individuals working there, as well as any Red Cross veteran or interested person.

The kit was created in 2018, and is available under Creative Commons License.

The Teamwork Kit

This toolbox contains a handbook with theories, principles, and mindsets, and 5 categories of tools with comprehensive agendas and facilitators guides as downloadable PDFs.

It was created to help organisations develop creative, bonded, high-performing teams by facilitating high-quality workshops and meetings for them.

It was developed by Daresay, a Swedish digital agency.

100% Open Innovation Toolkit

This toolbox contains 30 tools divided into 7 categories. If you create an account you can download all of the tools as PDFs for free. You can also pay for extra training, branded tools, and custom kits.

They are all focused on the process of 'open innovation'. This is the discipline of gathering insights, generating ideas, bringing people together, answering challenges, and prototyping solutions. It's usually supported by external agencies working with established organisations.

It was created by 100% Open, an open innovation studio based in London, UK.

Gov Service Manual

This toolbox contains 130 tools divided into 8 categories (each with between 1 and sub-categories).

It is designed specifically for UK government teams to create and run great digital services that meet the Digital Service Standard (a set of 18 criteria that all public facing transactional services have to meet). As such, there is a lot of detail that won't be relevant for many organisations, but also a lot of gold hidden in there.

It was developed by GDS.

Tiny Content Framework

This toolbox is a Github document that contains 7 methods focused on goals, messages, and branding.

It has been developed to help content strategists to have better conversations with clients so they can write better content.

It was developed by Nicole Fenton (@nicoleslaw on Twitter).

EQ@Work Playbook

This toolbox contains 4 PDF playbooks, each with a set of exercises, concepts, and practices.

It has been designed to help teams and organisations to build emotional intelligence in the workplace.

It was created by humans@work, a collective of doers and thinkers based in Mumbai, London, and Amsterdam.

Canvas Collection

This toolbox contains 100 canvases, with references and links to download PDFs/images for each one.

They range from business model generation to open innovation, to project management and team culture. There is a short introduction at the top which explains the upsides and downsides of using these kinds of tools.

It was created by Andi Roberts, a coach and facilitator who helps people and organisations to transform and raise performance.

Innovation Champions

This toolbox contains 16 tools with step-by-step instructions, videos, and images.

It is focused on design thinking methods drawn together to help creative businesses solve challenging problems or client briefs.

It was developed by the Dentsu Aegis Network Innovation Council.

IoT Service Kit

This toolbox contains a variety of cards, tokens, and maps that each form part of a new board game. To play, you need to download the kit and print the elements yourself.

This board game has been designed to help experts in specific fields to break out of their niches, to work with people from other disciplines to create Internet-of-Things experiences. It aims to support mutual understanding by making the complex, simple.

It was created in Berlin by Ricardo Brito and Paul Houghton from Futurice, a digital agency focused on Service Design, Consultancy and Software Craftsmanship.

IDEO Circular Design Kit

This toolbox contains 28 step-by-step methods, 3 mindsets with videos, 4 stories, and lots of resources (workshops, worksheets, videos, links, case studies).

It has been created for people who want to work more with circular design and provides all of the inspiration and practical support you'll need to start. The methods are divided into 4 categories: understand, define, make, release. They draw on the fields of design, business strategy, and sustainable development.

It was developed by IDEO.org and the Ellen MacArthur Foundation in 2017.

Give All : Design Strategy Toolkits

This toolbox contains 9 toolkits, 25 worksheets, and video walkthroughs.

It has been designed to help people build a brand, create a digital presence, and better position their organization. The toolkits cover value propositions, strategic planning, marketing, storytelling, and more.

It was created by Matthew Manos from verynice, a global design-strategy consultancy.

Product Experience Playbook

This toolbox contains a range of ingredients, principles, and explanations presented on a simple website.

It has been designed to share and uphold the practice of creating digital products that provide meaningful and relevant experiences to users. There are practical tips and philosophical explorations around how to approach design better.

It was created by the design team at Automattic, as a special open source gift to the design community.

The Atlassian Team Playbook

This toolbox contains 41 tools divided into 3 sections: Health Monitors (to assess the current state of a team), Plays (new methods of working), and Game Plans (sets of tools for specific purposes).

The content draws from design thinking, agile methods, service design, and software engineering. It's aimed at people and teams who want to "unleash their potential" with a set of methods that are "tactical, battle-tested, and bullshit-free".

It is used internally by Atlassian teams and has now been open-sourced with a Creative Commons licence.

Project of How

The toolbox contains 25 step-by-step methods.

Its focus is on helping people to find the right tools for developing creative solutions to complex problems.

It was developed by Ola, Emelie, Karolina, Robin, and Johan, and funded by Kulturbryggan, The Swedish National Board for Youth Affairs and the Youth in Action initiative, and the City of Stockholm's Innovativ Kultur fund.

Actionable Futures Toolkit

This toolbox contains 10 methods in 3 phases, presented in an Adobe Illustrator file that you can download in exchange for an email address.

It has been designed to support building and aligning a future for an organisation, service or a product. It draws on some classic management consultancy methods and adds Nordkapp's spin on them.

Nordkapp is an advanced design studio based in Helsinki and Amsterdam.

Board of Innovation

This toolbox contains a blend of 30 a blend of templates, processes, posters, cards, and canvases. Available as PDFs that are free to download.

All of the tools fit into the broad field of innovation management and are designed to take you through the whole innovation process, from high-level strategy to prototyping and testing.

It was created by Board of Innovation, a global business design agency based in Belgium, whose mission is to make corporates innovate like startups.

Management 3.0

This toolbox contains 3 card sets (to buy or download) and 26 practices / games with descriptions and step-by-step advice for how to implement them.

It has been designed an ever-changing collection of games, tools, and practices to help increase employee engagement and support change in teams, companies, and individuals.

It was created by Happy Melly One, a global remote company founded by Jurgen Appelo to help organizations have better leaders and fewer managers.

Rework with Google

This toolbox contains 28 detailed, step-by-step practices and 26 tools.

It is the practical element of the re:Work project by Google, an initiative that helps people in organisations to share and push forward the practice and research of data-driven HR. There are also articles, blog posts, and research on the site.

It was developed by re:Work in 2015.

Trigger Cards

This toolbox contains 8 decks of cards with 60 cards each, 8 instructions cards, 24 guidelines cards, and 32 'landing' cards.

It is a brainstorming game for creatives, designed to help people generate ideas fast and easily. The cards contain "what if" questions that encourage people to think in different ways.

It was developed by Alejandro Masferrer, a creative consultant, in 2016.

Systemic Design Toolkit

This toolbox contains a 7-step methodology with 8 techniques and corresponding templates, all available as PDFs.

It draws on systems thinking and design thinking to help companies tackle complex issues and hopefully trigger a process of systemic transformation.

It was developed through a collaboration between Namahn, shiftN, Systemic Design Association, and MaRS Discovery District.

Design methods for developing services

This toolbox is a PDF that begins with an introduction to the double diamond process. After that it introduces 11 tools split into four categories: Discover, Define, Develop, and Deliver.

It has been developed to provide an introduction to service design and a selection of service design tools for people new to the field.

It was created through a joint initiative by the Technology Strategy Board and the Design Council (the originators of the double diamond).

d. School: Tools for taking action

This toolbox contains 35 elements which range from facilitation guides and workshop methods to music playlists and reading lists.

d.school is the home of design thinking education, so it's no surprise that this toolbox is focused on design thinking and how you can "unlock creative thinking" in your organisation or community. It is part of d.school's mission to spread this way of working to as many people as possible, so they provide the tools and inspiration for free, with a Creative Commons licence.

d.school is part of the University of Stanford that aims to bring students from different disciplines together to solve complex problems. One of the school's founders is David Kelley, co-founder of the legendary design firm, IDEO.

The Product Designer's Toolbox

This toolbox contains 20 links to (mainly) digital tools for product design.

It's a simple, narrated list of tools useful for digital product designers. With the aim of helping people find the right tool for the right job in their workflow.

It was put together by Cameron Getty.

Telekom Design - Design Thinking Doing

This toolbox is split into 5 phases, each with multiple areas of focus and multiple step-by-step methods. It is collected in one downloadable PDF.

It communicates Deutsche Telekom's design thinking process. The methods have been selected to encourage designers to take the customers' perspective, come up with great solutions, and learn how to get customer feedback.

It was developed by Dr Christian von Reventlow and Philipp Thesen from the Telekom Design team.

The Design Sprint

This toolbox contains all of the information you need to run a 5-day Google Ventures-style sprint process.

It has been designed to help a small team of people answer a difficult business challenge "through design, prototyping, and testing ideas with customers." This almost-foolproof process draws on design thinking, innovation strategy, behavioural psychology, and agile methods to bypass the usual biases and inefficiencies of a group of people trying to make a decision.

It was developed by Jake Knapp, John Zeratsky, and Braden Kowitz from GV (formerly Google Ventures) after many years of helping startups to made better products.

Planet Centric Design Toolkit

This toolbox contains a multi-step process for completing the Planet Centric Design Canvas (a modified version of the lean canvas).

It has been designed to help entrepreneurs, startups and businesses create more sustainable business solutions. It takes you step-by-step from preparation, through the canvas, to a validation phase.

It was created by Impossible and makesense. Impossible is a group of people who have come together to help solve meaningful problems and guide global change. It was founded by Christoph Dressel, Lily Cole, and Kwame Ferreira is the CEO.

Mozilla Open Innovation Toolkit

This toolbox contains 25 methods, each with a purpose, outcome, and step-by-step guide. There is also a blog and FAQ.

Mozilla sourced this toolkit from its community to help people incorporate human-centred design into their product development process. The methods borrow from the tech, design, and business worlds and aim to create a collection that leverages existing industry learnings.

It was developed by Mozilla, a global non-profit dedicated to shaping the future of the Web for the public good.

Hyper Island Toolbox

This toolbox contains 75 tools that you can filter by category, time frame, or group size. Each tool has step-by-step process guides.

It is a resource for people who want to work more creatively and collaboratively in their team or organization. Hyper Island has developed, collected, and used these methods over the last 20 years. Some of the tools are unique to the Hyper Island methodology, and many are borrowed from other organisations.

It was launched in 2015 by Hyper Island's R&D team.

Adobe Kickbox

This toolbox is designed to support a 2-day 'innovator program'. It contains a detailed workshop outline, tools, and cards, all available to download for free as PDFs.

The process is focused on rapid idea development and prototyping for large, complex corporations. With the Kickbox, Adobe aims to empower internal innovators by providing them with space, time, and money to do incremental, sustaining, or disruptive innovation.

It was created by Adobe for internal use and has now been open-sourced.

Nesta Toolkits

An index of all Nesta toolkits since 2011, including Designing for Public Services, System Innovation Impact, Innovation Policy Toolkit, and many more.

Categorised by Creative Economy & Culture, Education, Government Innovation, Health, Innovation Policy and Futurescaping.

Strategyzer

This toolbox contains 2 canvases, 3 testing tools, 6 business model tools, 16 value proposition tools, 8 other tools, and online courses.

Originating from the 2010 book, Business Model Generation, Strategyzer now supports businesses and individuals to add clarity to their business discussions and decisions. This toolbox is an ever-evolving collection of techniques with a premium web app version.

It was originally developed by Alex Osterwalder in 2010, but now by a team of almost 30 people.

Comedy4Companies Toolsack

This toolbox contains 13 tools in a PDF that you get in exchange for your email address.

It has been designed to help people to do better work by learning transferable comedy skills. The tools will help people in all kinds of organisations to run better presentations and meetings with colleagues and clients; to do better pitches to investors, and for team building and staying on top of mental wellbeing.

It was created by Com4Com, a company that teaches methods from stand-up comedy to help people do better work.

NSW Human-Centred Design Toolkit

This toolkit is a PDF that contains 5 'things to remember' when doing design and 7 tools divided into Discover, Define, Develop, and Deliver phases.

It has been developed to support people who have attended Futuregov workshops in New South Wales, as well as anyone who wants to improve their process of designing a solution for their users.

It was created in 2017 by the service design agency, Futuregov and Social Innovation Council of New South Wales in Australia.

IBM Design Thinking Field Guide

This toolbox contains 11 tools and 20 pages of design thinking theory and principles. The button link takes you directly to a PDF download.

It is an internal document, aimed at helping people to run IBM Design Thinking activities with teams. The theory pages at the beginning take you through key principles including 'The Loop', a wheel of 'Six universal experiences' used to frame a user experience design project, and the overlaps between IBM Design Thinking and Agile.

It was developed by Seth Johnson at IBM and is regularly updated.

TeamKit

This toolbox contains 18 cards divided into 3 categories: actions, rituals, and tools. They are available as a downloadable PDF on a pay-what-you-want basis.

The content draws together tools from 4 other toolboxes. It was designed to support a self-facilitated team formation process to help businesses and organisations gain the competitive advantage of 'effective teams'.

It was created by Niklaus Gerber, who is currently leading the Digital Product Development department at Neue Zürcher Zeitung in Switzerland.

Gov design principles

This toolbox contains 10 principles for good design, with links to 27 articles that go deeper into each principle.

Its primary goal is to communicate the principles by which the Government Digital Services (UK) team approaches design. It's useful for people interested in the work that GDS do, and for other governments / public services to see examples of best practice.

It was published by the GDS team in 2012.

DIY Toolkit (Development Impact & You)

This toolbox contains 30 tools, with downloadable PDF worksheets (in different sizes), short explainer videos, and step-by-step process guides.

It is aimed at helping people working in the development sector to "trigger and support social innovation" in the countries and communities where they operate. The tools span the whole innovation process, from defining clear goals through to sustaining an initiative. They draw on a wide range of influences from the public, private, and academic worlds.

It was made by Nesta, an innovation foundation from the UK, funded by the Rockefeller Foundation, and designed by Quicksand and STBY.

IDEO Design Kit

This toolbox contains 7 mindsets (as videos and text), 61 tools in 3 categories (inspiration, ideation, implementation), and 6 case studies.

Design Kit is the flagship product from IDEO.org. They call it a 'platform' to support people to learn human-centred design, so they can solve difficult problems in a creative, design-led way. The tools contain step-by-step guides and sometimes supporting videos.

It was developed by IDEO.org, the social impact arm of design firm IDEO, working to improve the lives of people in poor and vulnerable communities through design.

IDF Design Thinking Bundle

This toolbox contains 35 free PDF templates in a downloadable ZIP file, which you can access after sharing the link on social media.

It has been designed to help people run a range of design thinking exercises, from empathy maps to research methods to prototyping. The templates were originally designed to accompany an online course.

It was created by the Interaction Design Foundation to support their mission of democratising design education.

UNICEF Knowledge Exchange Toolbox

This toolbox contains 23 tools in one PDF or as separate web pages.

It provides simple tools for a range of challenges that UNICEF and similar organisations face: efficient knowledge sharing, learning from experience in order to improve practice and results, effective and context-appropriate planning, decision-making, and co-creation of solutions.

It was developed by the Knowledge Exchange Unit, in the Policy, Strategy and Networks Section, in UNICEF's Division of Data, Research and Policy.

frog Collective Action Toolkit

This toolbox is an 84-page PDF containing 25 detailed tools, templates, and tips.

The content draws heavily on frog's product and service design expertise but is generic enough to be useful for any kind of project or initiative. It is designed to support groups of people to create solutions to problems in their communities, businesses, schools, and governments.

frog developed this toolkit following a project with Girl Effect and the Nike Foundation exploring the value of community for young women living in poverty.

Models of Impact

This toolbox contains 200+ models, presentations, worksheets, resources, and step-by-step instructions for playing the Models of Impact game. It is available as a ZIP file on a Pay-What-You-Want basis.

It has been designed to help people launch a social enterprise through role-play and ideation. With 3-5 people and 2-3 hours the game will guide you through 4 phases to end up with new business opportunities.

It was created by Matthew Manos from verynice, a global design-strategy consultancy.

Google Material Design

This toolbox contains all of the information, documentation, code repositories, tools, and icon sets you need to use the Google Material Design language.

Material is a system that aims to help designers make better beautiful digital experiences, faster. It brings design knowledge around layout, motion, interaction, etc, together with developer tools and tutorials.

It was developed by Google in 2014 and has been implemented on mobile and web apps ever since.

Retrospective Wiki

This toolbox is a wiki, containing 34 plans, 21 tools, and 14 tips & tricks for running retrospectives.

It is an open resource for people in the Scrum, eXtreme Programming, and Lean Software Development fields to share retrospective plans, tips & tricks, tools and ideas to help them get the most out of their retrospectives.

It was developed by Rob Bowley, Head of Engineering at Co-op Digital.

Service Sandbox

This toolbox contains a variety of environment tiles, cards, and canvases. They are intended to be used in 3 phases: build, ideate, and define.

It has been designed to help people create concepts for new digital services in a tangible and interactive way. They recommend using the sandbox for between 3 hours and 2-days to get the best outcomes.

It was created by Jane Vita and the Business and Service Design team from Digitalist, a Customer Experience Innovation company based all over the world.

Mindlab - For Open Innovation

This toolbox contains 16 methods in Danish, English, and Portuguese. They are online step-by-step guides with downloadable PDFs and templates.

MindLab created this toolbox to support the public sector to innovate on policy and implement iterative design processes. It draws heavily on design thinking and service design tools and is divided into research, analysis, idea, and implementation sections.

It was developed by MindLab, an organisation from Copenhagen in Denmark that is owned by the Danish Ministry of Industry, the Ministry of Employment and the Ministry of Education.

Children's Design Guide

The Children's Design Guide aims to integrate children's rights and ethics into the heart of the design process. The toolkit was created during Talkoot, a 48-hour collaborative event in Helsinki in 2018.

70+ designers, psychologists, neuroscientists, health care specialists, educators, and children’s rights experts got together and designed this guide, in order to set new ethics standards.

The guide includes 10 Principles and 40 Methods.

NOBL Academy Tools

This toolbox contains 37 tools, each with a short description and step-by-step instructions.

It has been designed to help leaders make cultural and organizational change. It forms part of the NOBL Academy, a larger library of tools, case studies, essays, and training programmes.

It was created by the team at NOBL, an organisational design consultancy based in LA, NYC, London, and Vancouver.

Nesta Creative Enterprise Toolkit

This toolbox is a 139-page PDF that contains a range of guides, worksheets, case studies, and methods in 9 languages.

It is split up into 3 workbooks, each covering a different stage of the business startup process: setting up a creative business, making your business work, engaging with customers and staying in business. The aim is to provide aspiring entrepreneurs with a practical resource to help them plan, build, test, communicate and launch their new creative business.

It was developed by Nesta, an innovation foundation from the UK.

Method Kit

This toolbox contains 38 different 'kits' which you can buy as high quality printed decks in 2 different sizes and sometimes different languages.

MethodKit is a series of frameworks for thinking, printed onto cards. Each card represents a different perspective on the theme you have chosen (like 'web development' or 'wedding design'). They are building blocks that create a visual overview. They are used for idea development, coaching sessions, client meetings, in workshops and to facilitate meetings.

They were first released in September 2012 by Ola Möller, and new kits have been added regularly ever since.

The Security Cards

This toolbox contains 42 cards (split into 4 dimensions) and 9 activities.

This is a security threat brainstorming toolkit that has been designed to encourage people to think broadly and creatively about computer security threats. It explores human impacts and the motivations, resources, and methods of potential adversaries.

It was developed in 2013 by the Security and Privacy Research Lab and the Value Sensitive Design Research Lab at the University of Washington.

Public Design Vault

This toolbox contains over 500 tools, templates, blogs, case studies, reports, videos, courses, cards, etc.

Its focus is on design tools for the public good, aiming to provide a mother list of lists for people working at the intersection of human-centred design, innovation and public/social impact. They are divided into collections which focus on phases in the design process, specific themes, or specific needs.

It was developed by Jason Leow of Outsprint.

Design a Better Business Toolkit

This toolbox contains 26 tools, each with PDF templates and step-by-step process guides.

It is focused on business innovation, specifically in supporting people in organisations to "master ambiguity and create value from uncertainty." Some of the tools (like the Business Model Canvas) have been borrowed from other organisations, but many are original and free to use with a Creative Commons licence.

This is a free, online version of the book, 'Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation', by Patrick Van Der Pijl, Justin Lokitz, and Lisa Kay Solomon. They also run workshops to teach people these tools.

Venture Design Process

This toolkit contains 45 tools in an online library, ranging from tutorials to templates to online courses.

It has been designed to help entrepreneurs figure out how to focus on the right things at the right time. It aims to take the best of what’s out there in modern practices like design thinking and Lean Startup, and package them up in one simple process.

It was created by Alexander Cowan, Managing Director at the corporate innovation agency Synapse Partners.

Remote Starter Kit

This toolbox contains links to 34 remote products, services, and methods.

It has been designed to help support virtual collaboration and team happiness, especially for organisations that want to work more effectively remotely.

It was created by Hanno, a team of digital health designers working remotely to save and improve lives.

Design Thinking: Business Innovation

This toolkit is a PDF that contains 25 tools split into 5 sections.

It has been designed to help Brazilian companies to implement design thinking methods as standard management practice. It covers the whole process, from immersion and framing the brief, through to transforming solutions into business opportunities.

It was developed in 2012 by MJV Tecnologia e Inovação, an innovation consultancy based in Rio de Janeiro.

Microsoft Inclusive Design Kit

This toolbox contains 2 toolkits (containing 16 activity cards, 7 support cards, principles and mindsets), 3 booklets, and 14 videos.

It supports a methodology that aims to help designers of digital services to enable and draw on the full range of human diversity. Most importantly, this means including and learning from people with a range of perspectives. The tools help you to explore human-computer interaction, the full spectrum of human abilities, and prototyping with that in mind.

It was developed by Microsoft Design in 2016 with the help researchers at OCAD University, University of Dundee, Harvard Graduate School of Design, and INVIVIA design firm.

Service Design Toolkit

This toolbox contains 12 workshop templates and 2 posters as downloadable PDFs, and a manual and technique cards as paid-for physical products. All in Dutch and English.

This is an introduction to the methodology of service design. It brings together ethnography, consumer research, interaction design, product design, industrial design, service marketing and corporate strategy, in a practical do-it-yourself guide.

It was developed through a partnership between Namahn and Flanders DC and translated into English via the European SPIDER project.

Design Thinking for Communications Professionals

This toolkit is a 13-page PDF that contains a series of action-oriented steps, principles, and tips.

It has been designed to help people use design thinking processes to shape "organizational stories that connect." They want to to put humans back at the centre of news release tactics.

It was developed by PwR new media, an agency that helps organizations to create content that tells their stories in a way that is visually engaging, emotionally evocative, and audience-friendly.

OPSI Toolkit Navigator

This toolbox contains 207 other toolboxes in 14 categories.

It aims to be a compendium of freely available toolkits for public sector innovation and transformation, to help people identify, develop and practice new skills and apply new ways of reaching an outcome.

It was developed by OPSI, the Observatory of Public Sector Innovation.

IoT Design Kit

This toolbox contains a modular set of 13 design canvases and 3 decks of cards in a downloadable ZIP file.

It has been designed to help a range of people to define and crystallise internet of things ideas; from experienced IoT design and development teams, to educators and novices.

It was created by Studio Dott as a tool to be used in the early phases of an IoT design process.