Product Q&A

Can the micro SD card be upgraded?

The device can only support up to maximum 32GB.

How long is the recording time before the video loops?

It depends on the memory card you are using. For 8GB micro SD card, the recording time is approximately 45 minutes.

Is it possible for the CVR to record for a longer time before looping?

Yes, you can adjust the resolution so that the recording will not take up as much space. But it is not advisable to adjust to a lower resolution as the image will not be as clear. The recommended resolution is 1080FHD.

Why the device keep showing Card Full/ Memory Card Full? Shouldn’t the recorder overwrite the older videos?

G-Sensor might have lock most of the files. Kindly delete the unwanted lock files (With Key Sign) for the overriding of files to be made / to free up the memory / format the micro SD card ( recommend to format one week once).

Can the display screen be turned off while driving?

Yes, you can turn off the display screen by adjusting the Screensaver Mode time. Press the OK button to stop recording, then press Menu twice to go to Screen Saver and select the screen time out from the options.

How does the G-sensor work?

The G-sensor is triggered by sudden impact like a collision or heavy braking and will automatically lock the current recording video footage so that it will not be overwritten in the loop recording process. The sensitivity settings for the G-Sensor can be adjusted from the menu. It is recommended to select the Low option.

The image is too bright / dark. Can it be adjusted?

Yes, you can adjust the brightness from the EV setting in the menu.

Why does the image seem blurry?

Kindly ensure that the protective screen on the lens is removed. Make sure that the screen is wiped properly to prevent any finger print on it.

The recording sometimes stops by itself.

Please make sure the Motion Detection is turned off.

I have turned on the Night Mode but the LED lamps don’t light up. Is my device defective?

As those are infrared LED lamps, you won’t see the LED light up when it is turned on. But you will see a star/moon icon on the top of the screen and if you place your hand in front of the camera, you will be able to see the difference.

Can the micro SD card be upgraded?

The device can only support up to maximum 32GB.

How long is the recording time before the video loops?

It depends on the memory card you are using. For a 32GB micro SD card, the recording time is approximately 130 minutes.

Is it possible for the CVR to record for a longer time before looping?

Yes, you can adjust the resolution so that the recording will not take up as much space. But it is not advisable to adjust to a lower resolution as the image will not be as clear. The recommended resolution is 1080P.

Why the device keep showing Card Full/ Memory Card Full? Shouldn’t the recorder overwrite the older videos?

G-Sensor might have locked most of the files. Please format the SD card to clear the files.

How do I know if the CVR is recording?

The blue LED light on the left side of the device will blink which means the device is recording.

Can the display screen be turned off while driving?

Yes, you can turn off the display screen by adjusting the screensaver time. Press the OK button to stop recording, then press Menu twice to go to Screen Saver and select the screen time out from the options.

How does the G-sensor work?

The G-sensor is triggered by sudden impact like a collision or heavy braking and will automatically lock the current recording video footage so that it will not be overwritten in the loop recording process. The sensitivity settings for the G-Sensor can be adjusted from the menu. It is recommended to select the Low option.

The image is too bright / dark. Can it be adjusted?

Yes, you can adjust the brightness from the EV setting in the menu.

Why does the image seem blurry?

Kindly ensure that the protective screen on the lens is removed. Make sure that the screen is wiped properly to prevent any finger print on it.

The recording sometimes stops by itself.

Please make sure the Motion Detection is turned off.

The device turns extremely hot when I’m using it. Is it normal?

Please do not worry as due to the device build material, it may feel hot to the touch but it has been tested and it is safe for use.

Can the back camera be used outside the car?

Yes the back camera can be installed outside the car; it is made with waterproof material. Please contact our customer service at 1-300-222-2932 for inquiries.

Why the reverse guidelines did not appear when I reverse my car?

The installation of your back camera is not attached to your backlight reverse sensor. Please check with the installer. Please contact our customer service at 1-300-222-2932 for inquiries.

The reverse guidelines keep appearing on and off when I put my car in reverse gear.

The current might not be sufficient to support dual camera models. Kindly contact customer service at 1-300-222-2932 for inquiries.

Why the back camera image seems blurry?

Please contact our customer service at 1-300-222-2932 for inquiries.

Why the back camera image cannot be seen on the screen?

Please contact our customer service at 1-300-222-2932 for inquiries.

What is the viewing angle for this model?

EG-218 has a 120° wide angle view

The video image is blurry. What might be the reason?

Please check that you have removed the screen protector and should the problem persist, kindly contact your Eagle I CVR dealer or our main office for further assistance.

How do I know if the CVR is recording?

When the CVR is in recording mode, the red light on the REC button will be blinking.

In the features it is stated that this model records in HD 720P. But why is there a 1080P option in the menu setting?

The 1080P option is not for full HD recording hence it is advisable to select the HD 720P or VGA instead for better quality images.

How do I save the recorded files?

Press the REC button to stop the recording, and then press the MODE button three times to go the video gallery. After that, press MENU and lock the files you wish to save.

I have turned on Night Mode but the LED bulbs did not light up.

The IR lights are invisible and cannot be detected by the normal eye.

Why are there cross stripes on the screen?

These are caused by an incorrect light frequency. Please adjust the frequency to 50HZ.

How do I know how much recording time is left before the loop starts again?

While in recording mode, press the REC button to stop the recording. The remaining recording time available is shown at the bottom right corner.

Why doesn’t my CVR work when it’s connected to the computer?

The CVR is only compatible with certain operating systems. Please refer to the User Manual for the list of supported operating systems. Customers are also advised to remove the micro SD card and place it in a card reader for video viewing.

Will the CVR turn off by itself while I’m driving?

No, only when you have turned off your engine then the recording will stop. To confirm, press the OK button to stop recording, then press Menu to go to Video Output Setup and make sure the Auto Off function is turned off.

While the CVR stops recording once the memory card is full?

No, it has a loop recording function with 1, 3 and 5 minutes selection folders. Once the memory is full, it will automatically overwrite the oldest file.

Can the micro SD card be upgraded?

The device can only support up to maximum 32GB.

How long is the recording time before the video loops?

It depends on the memory card you are using. For 8GB micro SD card, the recording time is approximately 45 minutes.

Is it possible for the CVR to record for a longer time before looping?

Yes, you can adjust the resolution so that the recording will not take up as much space. But it is not advisable to adjust to a lower resolution as the image will not be as clear. The recommended resolution is 1080P.

Why the device keep showing Card Full/ Memory Card Full? Shouldn’t the recorder overwrite the older videos?

G-Sensor might have lock most of the files. Kindly delete the unwanted lock files (With Key Sign) for the overriding of files to be made / to free up the memory / format the micro SD card ( recommend to format one week once).

How do I know if the CVR is recording?

If the blue LED light on the left side of the device is blinking, it means the device is recording.

Can the display screen be turned off while driving?

Yes, you can turn off the display screen by adjusting the screensaver time. Press the OK button to stop recording, then press Menu twice to go to LCD Brightness and select the screen time out from the options.

How does the G-sensor work?

The G-sensor is triggered by sudden impact like a collision or heavy braking and will automatically lock the current recording video footage so that it will not be overwritten in the loop recording process. The sensitivity settings for the G-Sensor can be adjusted from the menu. It is recommended to select the Low option.

The image is too bright / dark. Can it be adjusted?

Yes, you can adjust the brightness from the EV setting in the menu.

Why does the image seem blurry?

Kindly ensure that the protective screen on the lens is removed. Make sure that the screen is wiped properly to prevent any finger print on it.

The recording sometimes stops by itself.

Please make sure the Motion Detection is turned off.

I have turned on the Night Mode but the LED lamps don’t light up. Is my device defective?

As those are infrared LED lamps, you won’t see the bulbs light up when it is turned on. But you will see a lightning icon on the left side of the screen and if you place your hand in front of the camera, you will be able to see the difference.

Why does the device hang sometimes?

Please re-format the SD Card & Reset device. If the issue still persist, change a new SD Card and reset the Device.

Why the images on screen become green or red?

Please re-format the SD Card & Reset device. If the issue still persist, change a new SD Card and reset the Device. Contact 1-300-222-2932 if the issue persists.

What is the viewing angle for this model?

EG-6008 has a 120° wide angle view

How do I know if the CVR is recording?

If the blue light next to the ON/OFF button is blinking, it means the CVR is in recording mode.

In the features it is stated that this model records in HD 720P. But there’s a 1080P option in the menu setting?

The 1080P option is not for full HD recording thus it is advisable to select the HD 720P or VGA option.

How do I know how much recording time is left before the loop starts again?

While in recording mode, press the OK button to stop the recording. The remaining recording time is shown at the bottom right corner.

Why doesn’t my CVR work when it’s connected to the computer?

The CVR is only supported by certain operating systems. Please refer to the User Manual for the list of compatible operating systems. Customers are also advised to remove the micro SD card and place it in a card reader for video viewing.

How do I save the recorded files?

Press the OK button to stop the recording, and then press the MODE button twice to go the video gallery. After that, press MENU and lock the files you wish to save. It is recommended that all saved files be transferred to your PC to prevent them from using up memory space.

Can the display screen be turned off while driving?

Yes, you can turn off the display screen by adjusting the backlight time. Press the OK button to stop recording, then press Menu to go to Video Output Setup and select the backlight time from the options.

Will the CVR turn off by itself while I’m driving?

No, only when you have turned off your engine then the recording will stop. To confirm, press the OK button to stop recording, then press Menu to go to Video Output Setup and make sure the Auto Off function is turned off.

While the CVR stops recording once the memory card is full?

No, it has a loop recording function with 1, 3 and 5 minutes selection folders. Once the memory is full, it will automatically overwrite the oldest file.

Can the micro SD card be upgraded?

The device can only support up to maximum 32GB.

Do I have to remove the rear view mirror before setting up the camera?

No, the CVR can be fitted onto the existing rear view mirror directly.

Is the camera lens for this model adjustable?

Yes, the lens can be adjusted to suit the driver’s viewing angle.

How long is the recording time before the video loops?

It will depend on the memory card you are using. For 8GB micro SD card, the recording time is approximately 45 minutes.

Is it possible for the CVR to record for a longer time before looping?

Yes, you can adjust the resolution so that the recording will not take up as much space. But it is not advisable to adjust to a lower resolution as the image will not be as clear. The recommended resolution is 1080P.

Why does the CVR turned off by itself?

Please make sure the Auto Shutdown option from the settings menu is turned off.

How do I know if the CVR is recording?

If the blue light next to the display screen is blinking, it means the CVR is recording. But if the blue light is on but it is not blinking, the CVR is not in recording mode. If you see a red light, it means the CVR is charging.

Can the display screen be turned off while driving?

Yes, you can turn off the display screen by adjusting the screensaver time. Press the REC button to stop recording, then press Menu twice to go to Screen Saver and select the screen time out from the options.

How does the G-sensor work?

The G-sensor is triggered by sudden impact like a collision or heavy braking and will automatically lock the current recording video footage so that it will not be overwritten in the loop recording process. The sensitivity settings for the G-Sensor can be adjusted from the menu. It is recommended to select the Middle option.

How does the motion detect function works?

Once you have turned on Motion Detect, it will record for up to 1 minute whenever there is movement. When there is no movement for 17 seconds, the recording will stop.

Why can’t I delete certain files from the playback?

If you see a Key symbol at the top during playback, it means the file has been locked. You will need to connect to your PC to delete the file.

Why the image is too bright / dark. Can it be adjusted?

Yes, you can adjust the brightness from the EV setting in the menu

Why the device will sometimes hang and I can’t turn it off manually?

Kindly press the Reset button on the back of the device and format the SD card once the device is turned on. If the issue persists, change a new SD Card and reset the device.

Why I have turned on Night Mode but the LED bulbs did not light up?

The IR lights are invisible and cannot be detected by the naked eye.

Why the recording sometimes stops by itself?

Please make sure the Motion Detection is turned off.

Why the device’s date keeps reset?

Please contact our customer service at 1-300-222-2932 for service purpose.

Why the device seems to make sound?

Please check if the device is fit tightly to the rear view mirror and check if the rubbers at the sides are attached to device during installation. If the issue persists contact our customer service at 1-300-222-2932 for inquiries.

Why the radio frequency seems to be affected after installed the device?

Please contact our customer service at 1-300-222-2932 for inquiries.

Do I have to remove the rear view mirror before setting up the camera?

No, the CVR can be straped onto the rear view mirror directly.

Is the camera lens for this model adjustable?

Yes, the lens can be adjusted to suit the driver’s viewing angle.

What is the viewing angle and image resolution for this model?

EG-6019 has a 170° wide angle front camera which records in 1080P and a 120° wide angle rear camera which records in 720P.

Can the micro SD CARD be upgraded?

Yes, the CVR can support up to 32GB.

What is the Parking Mode feature?

In Parking Mode, the CVR will switch on automatically when there’s an impact with the ignition is turned off.

How does the motion detect function works?

Once you have turned on Motion Detect, it will record up to 1 minute when there is continuous movement. When there is no movement for 7 seconds, the recording will stop.

How does the GPS function works and what are the advantages of using it?

You will need to purchase and install the GPS Logger. Then, download the GPS Multimedia Player from our website to view the saved recordings. As it will record the latitude and longitude in the recordings playback, should there be an accident, it will provide additional evidence. It can also be used as a tracking device for parents who wish to keep an eye on new teen drivers or employers to keep track of their employees.

Can the display screen be turned off while driving?

Yes, you can turn off the display screen by adjusting the backlight time. Press the REC button to stop recording, then press Menu to go to Screen Switch and select the screen time out from the options. Or you can manually turn off the display screen by pressing the ON button.

How does the G-sensor work?

The G-sensor is triggered by sudden impact like a collision or heavy braking and will automatically lock the current recording video footage so that it will not be overwritten in the loop recording process. The sensitivity settings for the G-Sensor can be adjusted from the menu. It is recommended to select the Middle option.

How do I save the video footage manually?

In recording mode, press the (Δ) key to lock and save the footage. You will see a lock icon at the top of the screen. Press the (Δ) key again to exit the lock function.

Why is it showing Insufficient Disk Space? Shouldn’t the recorder overwrite the older videos?

G-Sensor might have lock most of the files. Kindly delete the unwanted files to free up the memory or reformat the micro SD card.

Why can’t I view some of the recorded files and they only appear as a white screen?

It may be due to the Insufficient Disk Space, the memory is not enough to support the recording of the video, as G-Sensor might have locked most of the files. Kindly delete the unwanted files to free up the memory.

Why does the CVR turn off by itself?

Please make sure the Auto Shutdown option from the settings menu is turned off.

Can the CVR be installed in any car model?

Eagle I CVR can be installed in most of the car models, but it might not fit into certain car models. The rear camera can’t be installed in vans as there is insufficient cable length.

Where can I install the rear camera?

It can be installed on the inside of the car by attaching to the rear window or on the outside of the car by attached to the back car plate. Kindly proceed to your nearest Eagle I CVR dealer for advice.

The image is too bright / dark. Can it be adjusted?

Yes, you can adjust the brightness from the EV setting in the menu

Can the micro SD card be upgraded?

The device can only support up to maximum 32GB.

Do I have to remove the rear view mirror before setting up the camera?

No, the CVR can be fitted onto the existing rear view mirror directly.

How long is the recording time before the video loops?

It depends on the memory card you are using. For a 32GB micro SD card, the recording time is approximately 130 minutes.

Is it possible for the CVR to record for a longer time before looping?

Yes, you can adjust the resolution so that the recording will not take up as much space. But it is not advisable to adjust to a lower resolution as the image will not be as clear. The recommended resolution is 1080P.

Why the device keep showing Card Full/ Memory Card Full? Shouldn’t the recorder overwrite the older videos?

G-Sensor might have lock most of the files. Kindly delete the unwanted lock files (With Key Sign) for the overriding of files to be made / to free up the memory / format the micro SD card ( recommend to format one week once).

Can the display screen be turned off while driving?

Yes, you can turn off the display screen by adjusting the screensaver time. Press the REC button to stop recording, then press M to enter menu settings. Go to Screen Saver and select the screen time out from the options.

How does the G-sensor work?

The G-sensor is triggered by sudden impact like a collision or heavy braking and will automatically lock the current recording video footage so that it will not be overwritten in the loop recording process. The sensitivity settings for the G-Sensor can be adjusted from the menu. It is recommended to select the Low option.

The image is too bright / dark. Can it be adjusted?

Yes, you can adjust the brightness from the Exposure Value setting in the menu.

Why does the image seem blurry?

Kindly ensure that the protective screen on the lens is removed. Make sure that the screen is wiped properly to prevent any finger print on it.

The recording sometimes stops by itself.

Please make sure the Motion Detection is turned off.

Why the device seems to hang sometimes?
Reset the device and check again. If the issue persists please contact our customer service at 1-300-222-2932 for inquiries.

My device sometimes has a beeping sound when I’m driving. What is causing it?

This model has a “Lane Departure Warning System” which will alert the driver when they are drifting away from their lane. You may turn off the alert system, which is ADAS Smart Tips in the settings. But please be noted that if this setting is turned off, the Forward Collision Warning System (FCWS Sensitivity) will be turned off as well.

Can the back camera be used outside the car?

Yes the back camera can be installed outside the car; it is made with waterproof material. Please contact our customer service at 1-300-222-2932 for inquiries.

Why the reverse guidelines did not appear when I reverse my car?

The installation of your back camera is not attached to your backlight reverse sensor. Please check with the installer. Please contact our customer service at 1-300-222-2932 for inquiries.

The reverse guidelines keep appearing on and off when I put my car in reverse gear?

The current might not be sufficient to support dual camera models. Kindly contact customer service at 1-300-222-2932 for inquiries.

Why does the back camera image seem blurry?

Please contact our customer service at 1-300-222-2932 for inquiries.

Why the back camera image cannot be seen on the screen?

Please contact our customer service at 1-300-222-2932 for inquiries.