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Summary

Long comments are getting cut off (even ones from long ago) and users are not being informed when their comments surpass the character limit. Also, they are allowed to post a comment even if it exceeds the character limit. This causes the comment to get cut off with "..." at the point where the character limit was reached.

I suggest making the character limit much longer (like 5000), adding a "See More" button after a certain number of characters (like 500) and informing users that their comments have surpassed the character limit by turning the text red and adding a negative number in red (for the number of characters which surpass the character limit) to the bottom right corner of the comment input field plus showing an error message if users try to post a comment which surpasses the character limit.

Steps to reproduce

1. Post a really long comment, one which exceeds the current character count for comments (whatever it is)

Platform information

Chrome/Win10

What is the current bug behavior?

Long comments are getting cut off (even ones from long ago) and users are not being informed when their comments surpass the character limit. Also, they are allowed to post a comment even if it exceeds the character limit. This causes the comment to get cut off with "..." at the point where the character limit was reached.

What is the expected correct behavior?

I suggest making the character limit much longer (like 5000), adding a "See More" button after a certain number of characters (like 500) and informing users that their comments have surpassed the character limit by turning the text red and adding a negative number in red (for the number of characters which surpass the character limit) to the bottom right corner of the comment input field plus showing an error message if users try to post a comment which surpasses the character limit.

Relevant logs and/or screenshots

Possible fixes

(If you can, link to the line of code that might be responsible for the problem)

added 1 - High P - Comments T - Bug labels

changed title from (bug): Users are not informed when their comments have reached the character limit. to (bug): Long comments are getting cut off (even ones from long ago) and users are not being informed when their comments surpass the character limit.

changed the description 3 times within 4 minutes

assigned to @benhayward.ben

changed milestone to %sprint: Funny Frog

changed weight to 4

added S - Backlog label

After discussing today, we will not be increasing the character limit, but we will be adding in a warning to stop users exceeding it. The existing system for truncating comments will be left in to catch anyone using any loopholes around the character count.