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  • #88

Closed
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Opened 4 months ago by Jack Ottman@jotto141
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(feat): improve notification and appeal system

Goal:

Meet requirements of Santa Clara Principles - https://newamericadotorg.s3.amazonaws.com/documents/Santa_Clara_Principles.pdf

Specs:

All users should receive in-app notification when a piece of content, or their channel, receives any type of moderation. All users should be able to view these actions in the Reported Content section of their settings console.

Notification Triggers:

  • Content marked explicit = in-app notification and listed in reported content console
  • Channel marked explicit = in-app notification and listed in reported content console
  • Boost rejected = in-app notification and listed in reported content console
  • Channel marked as spam = in-app notification and listed in reported content console
  • Channel banned = email notification

All moderation notifications should contain:

  • sufficient information to identify content in violation
  • specific clause in terms that was violated
  • how the content was flagged and actioned on
  • clear explanation of how to appeal the decision

Appeal process:

  • reviewed by different people than who made the original decision
  • grant user opportunity to provide additional information for review of appeal
  • notification of the results of the appeal so user may understand decision

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Edited 3 months ago by Joe Hammer

Related issues
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    • Jack Ottman @jotto141 added P - Admin T - Feature labels 4 months ago

      added P - Admin T - Feature labels

    • Jack Ottman @jotto141 added to epic &7 (closed) 4 months ago

      added to epic &7 (closed)

    • Jack Ottman @jotto141 changed the description 4 months ago

      changed the description

    • Jack Ottman @jotto141 made the issue confidential 4 months ago

      made the issue confidential

    • Jack Ottman @jotto141 made the issue visible to everyone 4 months ago

      made the issue visible to everyone

    • Joe Hammer @joe59 changed the description 3 months ago

      changed the description

    • Joe Hammer @joe59 changed milestone to %sprint: Ohms 3 months ago

      changed milestone to %sprint: Ohms

    • Mark Harding @markeharding changed weight to 30 3 months ago

      changed weight to 30

    • Mark Harding @markeharding added S - Backlog label 3 months ago

      added S - Backlog label

    • Mark Harding @markeharding assigned to @joe59 3 months ago

      assigned to @joe59

    • Mark Harding @markeharding mentioned in epic &7 (closed) 3 months ago

      mentioned in epic &7 (closed)

    • Mark Harding @markeharding removed milestone 3 months ago

      removed milestone

    • Mark Harding @markeharding unassigned @joe59 3 months ago

      unassigned @joe59

    • Mark Harding @markeharding closed 7 minutes ago

      closed

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    30
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    Mark Harding
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    Joe Hammer
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    Jack Ottman
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    Mark Edworthy
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    Jake Passi
    Reference: minds/engine#88