Important News

Dear Iris customer,

As a valued customer, we wanted to provide an important update regarding Iris. We have decided to shut down the Iris smart home platform and related services effective March 31, 2019. We apologize for any inconvenience this may cause and are committed to providing the resources and support needed as you transition to comparable smart home products.

This letter provides important information on the process and resources available for Iris customers.

PlEASE DO NOT BRING YOUR CONNECTED IRIS DEVICES BACK TO A LOWE’S STORE.

  • We have created an online redemption process that will allow customers who have eligible, connected Iris devices to receive a Visa prepaid card to help migrate to another smart home platform.
  • Upon logging into Iris, you will be directed to complete the redemption process using a customized, online tool. You will also be able to access additional information, such as redemption status and support articles.
  • All Iris customers need to complete the redemption process through the Iris app or at home.irisbylowes.com/redemption by March 31, 2019.
  • The online process is the only way you can receive a redemption for your already connected Iris items. Please do not bring connected items back to the store.
  • Customers can return any Iris items they have purchased within the last 90 days that are not connected to the Iris platform via Lowe’s normal return policy (see your Lowe’s receipt for Lowe’s Return Policy details).
  • Some customers may find the redemption value exceeds the amount owed via Lowe’s Return Policy.
  • Many devices used with Iris are compatible with other smart home platforms. For example, SmartThings is a comparable platform to Iris, and to ease the transition, SmartThings’ support team is ready to assist you with the migration process.
  • Some devices incompatible with other smart home platforms are eligible for redemption.

For more information regarding the shutdown of the Iris platform, click here to visit our support article. We appreciate your business and hope you continue to choose Lowe’s for your future smart home and home improvement needs.

Click Here for our Support Article

Iris intends to release open source smart home software, renamed Arcus.

Click here to learn more.

Thank You.

On behalf of the entire Iris team, we want to thank you for allowing us to be a part of your lives and for the opportunity to make your home smarter and safer. We hope we made you feel more connected to your home.

It has been an honor to serve you.

Sincerely,
The Iris team