Bios is not recognize crucail m4 SSD - 64GB

[xxt]

Hello!

Bought 2 days ago my first SSD, crucail m4 SSD - 64GB, installed win 7 and everything orked prefectly, yesterday the bios just stopped recognize the SSD, tried everything, changed cables, slots, reseted CMOS, nothing helped it.

Checked it on other machine and it didnt recognized it also in the SATA list(didnt change to ACHI in that machine, anyway in the sata list it wasnt recognized).

The SSD is dead or i`m missing something?

it wasnt in my hands even for 24 hours =\

Motherboard: Asus P5E Deluxe X48 with ACHI support(switched between all possible modes...)

Power supply: Seasonic 620W m-12.

Any suggestions? Thanks!

[Crucial_Dude]

I would suggest a power cycle of the drive. Below is the procedure for a power cycle, in most cases your SSD can be returned to normal operating condition by performing the steps listed below:

1. Find a computer that you can use for approximately 1 hour. We recommend that you try to perform this procedure on a desktop computer because it allows you to only connect the SATA power connection. This will improve the odds of the power cycle being successful. A USB enclosure with an external power source will also work.

Apple desktop users please follow the same steps as Windows desktop users. If you don't have a desktop, a laptop will work as well. With a laptop you will want to have the drive connected and navigate to the systems BIOS menu. Please refer to your system manufacture’s documentation on how to access the BIOS. Letting the drive sit in the BIOS will improve the odds that the power cycle will work. It is not recommended to use a USB enclosure that is powered via USB. Apple laptop users will want to boot the system to the open firmware.

2. Once you have the drive connected and sitting idle for a desktop it is simply powering the computer and waiting. Laptop user will need to be in the BIOS menu, or open firmware as stated above. The computer will need to stay powered on for 20 min, and it is recommended that you don't use the computer during this process.

3. Power the computer down and disconnect the drive for 30 seconds.

4. Repeat steps 2 and 3 one more time.

5. Reconnect the drive normally, and boot the computer to your operating system.

6. Update your firmware, if you are not already at the latest on your drive. Please visit the following link for our firmware updates:

http://www.crucial.com/support/firmware.aspx

[minhster]

I have the exact same problem.

Can you be more specific on "power cycling" with a SATA enclosure with own power supply using USB.

Do we start the computer before we plug in the Drive, or do we wait until after the computer is already booted.

Please explain how this "power cycling" restores the SSD.  Also is ther a way of knowing that the SSD is once again operational without reattaching it to laptop.

thanks.

[max789]

"Power the computer down and disconnect the drive for 30 seconds"

Can you elaborate on what this means? How do you "Power the computer down"? Do you disconnect both the SATA and power cables to the SSD and, if so, when (eg, should the computer still be running when such disconnection is performed)?

Thanks.

[scnative02]

exact same problem, except mine is right out of the box. already firmware 0009 so thats not the problem. Im power cycling as we speak. if you end up RMA'ing will you give us a heads up, if you can't fix it i'll save myself some time and RMA right away too

[Crucial_Junket]

Hi minhster and Max789,

We would recommend doing the steps with a SATA connection but it can be done using the enclosure.  To do this you would just enter the BIOS at start up and leave it in BIOS for 20 minutes then power down and disconnect for 30 seconds and repeat the steps again.

This gives the drive time to initialize and will resolve most booting issues. When we say power down we mean press the power button down to turn the system off at this point we would recommend disconnecting the power cable from the SSD for 30 seconds and repeating the process.

If you have any issues or questions about running the power cycle you can contact us directly at the following link.

US Customer Service

UK/EU Customer Service

[max789]

Thanks for your reply, Junket.

Just one more question. Is it implied that the M4 should NOT be the boot drive in the above power cycle exercise? In other words, should the M4 be put in a computer which already has its OS (say Windows XP) on another drive (say an HDD), which would then be powered on and booted up using that non-M4 drive?

Thanks again.

[Crucial_Junket]

Hi max789,

It does not matter if it's the boot device or not as it's just the SATA power cable you are connecting to the drive.  You don't have to fully boot the system up just let it go in to BIOS and do the cycle.

[max789]

I tried to power cycle as described. However, every time I attempted to repeat the process (after a successful first run and then leaving the SATA power cable unplugged for 30 seconds before plugging it in again), the M4 wasn't recognized during startup.

The SATA data cable was plugged in during each startup.

Any thoughts, Junket?

[Crucial_Junket]

Hi max789,

I'm sorry to hear that you are still having issues with your SSD drive.  Unfortunately it does sound like it's faulty and it will have to be exchanged.

We would be more than happy to arrange this exchange for you.  Just contact our customer service team direct HERE and they will arrange this for you.

Once again sorry for the issues you have had with this drive.