Submitted by senspeed on Tue, 2018-08-14 14:33
was scheduled to go in to pick up my M3 today. After waiting around in the lobby for some time the rep informed me the car was not ready. Not much information except that it will take a week or more to reschedule. When I called this morning I was told the car was ready and was being "detailed". When I arrived I was told the car was being "detailed" all the way up to the last second. Pretty shady stuff. All of my insurance and loans were set up for today and now I don't even know when I will be rescheduled. The worst part is this came at the very last minute. No warning. Everything was fine until it wasn't. I have read about delivery horrors on the forums and judging from my own experience now, it seems Tesla is not upfront with its customers, which I believe is the worst offense.
Yup they saw ya comin' and decided to screw you last second. What a bunch of crooked shady characters those TESLA folks are. Let us know if you end up liking the car.
What a jackass response --> Magic 8 Ball.
If Tesla tells a buyer their car is READY, Tesla should give some warning if the car actually isn't instead of withholding the truth from the buyer who is ready to hand over a $55K check.
Best laid plans often go awry; and delays can happen at anytime for any reason.
You post is a shitpost and you are shitting in your kitchen.
Ignore @Magic8Ball. Not sure what his problem is.
Yeah, Tesla is scaling up and there are glitches in the delivery process. My own delivery experience was annoying too but I can't complain because at least I got my car that day.
As others have said once you get the car you forget all about the delivery experience. Or maybe look at it like a rite of passage that's marks your transition to the future of the auto industry!
We feel your pain. This is the area Tesla is currently struggling the most. Lots of related examples of poor customer experience here. Frustrating for those who go through it , but good news is just about everyone is happy in the end. I can appreciate the need to vent. I’m hopeful that Tesla will fix this eventually. It will limit their success if not.
Tesla is struggling with this issue all over the country. The car production got way ahead of deliveries.
This will not get better for many months to come, they are really doing all they can from the info I am getting.
Solution is to double the service centers.
Struggling with logistics as the company grows is expected and understandable. I believe customers will work with them. However, it is unacceptable that Tesla tells their customers everything is fine up to the very last minute, then suddenly have to send people away with a, "oh so sorry. see you next time" approach. It's very disruptive especially if a customer has sold their car, or have a loan approved with an expected delivery date, to having to juggle schedules around to drive to the delivery center only to be blown off at the last minute. Not cool.
I feel you @Senspeed!! I was scheduled to take delivery today too but got canceled last minute. I am trying to keep a positive attitude but its hard considering how some situations that happened really sucks. Starting from my Inside Delivery Specialist - She told me that I was getting the Purchase Agreement a few days before delivery so I can get the cashiers check from the bank that will be financing my car. A day before delivery still no email of my Purchase Agreement or no contact from my IDS. I called my IDS and got an email saying she was out of the office and will not be back until the day of my delivery which will be too late to process my Cashiers check. I had to call the generic Tesla customer service which you guys know you will have to be on hold for over an hour. I was finally able to get someone to email me the Purchase agreement and was able to get my check 10 minutes before the bank closed.
I have heard a lot of last-minute delivery cancellations so i called the day before asking if my car is at the service center and if it passed the inspection. I got an email saying we are confirming your delivery for tomorrow. I called in advance because I was supposed to work the day of delivery so I had to call off from work to take delivery. I had Uber pick me up so I can get my Model 3. The delivery center is 1.5 hrs away from my house. When I was almost at the delivery center I got a call saying they had to cancel my delivery because my car didnt pass the final inspection.
I was very disappointed and irritated! What could have happened from yesterday and a few hours later for the car to be ready then not pass inspection? couldn't they have inspected it a day before? the only explanation I got was that when they were bringing my car to the delivery bay it asked for an update. Now I have lost a day of work, gotten no sleep for nothing ( i was too excited to sleep well), and spent money for transportation that they didnt reimburse. sorry i had to vent!!
In their defense when I called the Tesla customer service to help me get my Purchase agreement the guy on the phone was very nice and accommodating. He even did a follow up call making sure I got what I needed. Also in the delivery center everyone was pleasant, the delivery manager was trying his best to get my car ready but after an hour he said it was not going to be ready. he apologized and got me a ride home. he also said he will cover the ride back when the car is ready. No ETA on my car yet so I will just wait for the call.
So the guy with the buffer slipped last minute and damaged something that made the car undeliverable. Now what, whine on the internet?
Not even sure if managers at Tesla realize what is happening at their delivery centers. I'm complaining here so that they can work a process to give customers a heads up if the car is indeed not ready. That way, Tesla does not waste customer's time and money. Is it that much to ask? "Is that shitting in my own kitchen"? I wouldn't be buying this car if I wasn't a fan, but being a blind sheep ball and allowing Tesla to waste people's time like this is not acceptable.
Whine on the internet? Are you serious? Who are you man? What a troll. Tesla wouldn't even allow me to see the vehicle!! That raises serious questions.
By the way, are you a toxic fan? or a Short pretending to be a toxic fan?
Anyone with any rational knows that delays can happen at anytime for any reason. There are over 60,000 out there and delivered without any "horror" stories. I also experienced a last second delay (told our car was delayed while we were waiting) and the communication could have been better but we got the car a week later and it is awesome!
When you use the word "shady" you are saying something nefarious is going on, so yes you are shitting in the kitchen.
One thing I'll say about Tesla is even when they're telling you something you don't want to hear (usually about how they screwed something up) they are at least unfailingly polite about it. A lot of companies' employees would give you attitude when you get irate with them (a natural human reaction). But Tesla's employees, even when they're essentially saying "we messed up big time," have always seemed completely calm, respectful and empathetic. I think they must go through some pretty good training in that regard.
@senspeed: I’m sorry to hear it. My own delivery was delayed back in January. They would mostly say they were waiting on parts, but wouldn’t say which ones. I finally got a bit more info out of them, but I came to the realization that it wasn’t my car yet. I got the car a couple weeks later and never thought about it since.
You’ve run the marathon, only to find the finish is about a half mile further down the road than you expected. It sucks, but you’ll get through it quickly enough. Good luck, Senspeed!
"Shady" because...
1. No warning the car was not ready. Received confirmation in the morning that the car was READY. Had to take the day off work, drive over to the delivery center, finalize my loan, meet the delivery rep who also said my car was getting ready, and only in the last minute was told the car was not ready. Were they trying to buff something out last minute?
2. Wasn't allowed to see the vehicle. Can't see the vehicle which I have the VIN for? Hmmm...was Tesla trying to make last minute fixes? Was the car even there? How extensive was the quality issue?
Yeah, that was a big waste of time, money, expectation. And having a jackass poster defend Tesla as it is "something complete normal" is complete garbage, irrational, and just adds more frustration.
@senspeed: Don't feed the troll. He's just here to rile up the forum.
[it is unacceptable that Tesla tells their customers everything is fine up to the very last minute]
IMHO, this is what's known as fly-by-the-seat-of-your-pants and usually points to mismanagement up the org-chart.
It simply doesn't get to this level unless someone up high didn't plan things out in advance. It's things young and naive startup companies do, not those who are spoiled rotten with tens of billions of investor money rained down on them with the edict to go out and just EXECUTE.
Get over your arm waving and man up.
No one is saying it is "normal". They are simply behind the curve on ramp up. You said you had been reading about delivery horror stories so hopefully you rounded out your reading with the plausible and logical reasons why some are experiencing delivery issues.
"Perpetual", "runaround" ,"shady", "horrors", what else ya' got?
I can understand him being upset more like disappointed but shit happens. Someone might have noticed something wrong at the last minute. I rather have it fixed before I take the car then after. I don’t think it’s tesla being shady.
It’s obvious the delivery process is not fully automated since miscommunications would be unlikely. For now, talk with your delivery specialist and politely explain why this is frustrating and you expect better communication between all parties involved. Ask for their manager and explain your experience and what they are going to do to improve it. Don’t let increased volumes come as an excuse, your expectations are independent of the delivery volumes.
Meanwhile, relax knowing Tesla will take care of you and you will have fun. Don’t be wound up all the time.
We had a somewhat similar experience. We are 3hrs from SC A and 3.5hrs from SC B. We were scheduled to pick up at SC A on 8/4. We get there, only to find out the car was at SC B. It took a few hours, but we learned that while SC A had our delivery appt on the books, logistics and SC B showed the appt at SC B. Ok - fine. It would have been nice to know the car was at SC B before we left (we called that morning and were told everything was good), but we dealt with it.
Telsa agreed to set up a home delivery, as we had both work and vacation trips scheduled that would make it difficult for both of us to make the 7hr round trip to get the car. After some back and forth, delivery at SC B laid eyes on our car, confirming it was indeed at SC B. Home delivery was set up for 8/11. We got a call on 8/10 that the back window was cracked and would need to be replaced. We're now looking at 2 weeks to get the part/repair, and an additional week to get delivery (home OR pick up) once it's fixed! At this rate I'll be making our first payment on the loan before we even see the car. (Light stream loan, so unsecured).
I don't know when the back window was messed up, but if it had been before 8/4, we would have been out of luck with no call either way. The lack of communication all around is the most disappointing part. I get that things happen/come up, but how hard is it to check that the cars in your lot match your delivery appts? Not to mention that WE had to do the leg work to get the two SCs to talk to each other to get delivery sorted out. Our ISA has been the most responsive person, but there is little she can do all the way in Nevada.
There may have been 60,000 cars delivered without major issues before, but if things don't sort out quickly, you won't be able to say the same about the next 60,000 cars.
+1 nttesla and m8 too :)
In several cases it does sound like Tesla reps are being dishonest, possibly to cover up for the disorganized nature of the delivery process. I don't blame people for being frustrated by this, and I think it's great we have a centralized place to post about it so we can get an idea of what's happening.
I am a believer that the squeaky wheel gets the oil. If we all just take it up the 8 ball then Tesla will assume nothing needs to be corrected. By "whining" "arm waving" and "shitting in the kitchen" we are in fact doing Tesla a favor by voicing that sudden changes is not cool. Again, delivery issues are understandable, but when Tesla reschedules and reschedules customers over and over, it wastes everyone's time and we get into a perpetual let down in expectations.
Feedback directly to TESLA if you want to make a difference. When my car was delayed I went proactive and called them and emailed them. There are some folks that are dropping the ball more than others and the way that gets understood is by direct, constructive, feedback not by arm waving in public.
I disagree this should be kept in the dark (behind private emails). This forum has provided many people including myself very good information. If we all just dealt with our issues privately with Tesla via email, then a ton of good information would never be spread within the community. The best way is to field the problems on this forum, then return later to say how wonderfully Tesla has addressed it. That builds confidence.
Your way is just too communist style.
Public dissent can be a good thing when going for social change.
Being loud, in a negative way, about a company you claim to want to succeed is just shitposting and only gives fuel to the like minded who feed off this negativity.
Shitposting works to steer people away from TESLA and then you want them buy in after you come back with praise. You live in a punish before proven worthy society. Do you know what that type of society is?
Shit on TESLA hurt the bottom line. Praise TESLA support the bottom line.
Shit in the kitchen when you want to shit; eat in the kitchen when you want to eat.
It is all about you.
Tesla needs to not be shady with this kind of stuff. I’d rather be told the truth vs being given the constant runaround.
If they don’t get a hold of this mess before the M3 really takes off, it’ll be the death of them.
*get a handle on this mess
Intersting perspectives... just shows how much folks love Tesla thru support and frustrations. I am a waiter for my delivery to be scheduled. Kids keep asking me when the car will arrive. I decided not to tell them till I actually drive the car home due to so many delivery challenges the company is going thru.
@senspeed, hope you get the car soon and be on cloud 9. I can only hope to be one of the 60k successful deliveries that M8 mentioned.
So 8 Ball is saying I should not share my failed delivery experience today so that potential buyers will be ignorant of issues, resulting in a better bottom line (and stock price) for Tesla? Wow. Keep it up 8 Ball, your posts do WAY more damage to Tesla than my complaints.
Making a company better means exposing and addressing recurring and wasteful problems while everyone is watching. Not hiding them away so that buyers will go into purchases blindly, which reduces the incentive for ANY company for address issues.
Lots of cultish fanboys here that believe Tesla is perfect and anyone pointing out any issues are “trolls and shorts”. That kind of attitude will really hurt a brand that relies solely on word-of-mouth advertising. I guess that attitude goes hand-in-hand with Elon’s ego.
Now watch as I’m asked “do you even one a tesla or are you just a troll?”.
If you go to a restaurant and are served raw chicken, will you keep eating it, or will you speak up and let the place know so they correct their mistake and don’t serve any more raw chicken to other people?
one = own
Tesla can’t even give us an edit button on the forum. lol
one = own
Tesla can’t even give us an edit button on the forum. lol
See. ^^^ :)
The only incentive TESLA needs is to satisfy the bottom line.
The bottom line is affected by delivering. Push them, directly, to deliver works.
Standing on a box, in public, whining about not delivering does not work especially when those that are standing on a box represent a tiny tiny percentage of the total customer base.
The public whiners serve the FUDsters not TESLA.
@Vkpsari that's hilarious! My kids also was asking me today where the shiny new Tesla was.
@8 Ball you sound more like a GM bean counting exec (bottom line this, bottom line that, bottom needs to be wiped) than a Tesla supporter who wants Tesla to make great products. What's up?
Tesla won’t have a bottom line with soured customers.
@senspeed You sound like a spoiled rotten selfish entitled individual who wants grease even if it means there will be none left for the other wheels. Squeakers will willingly watch the wagon break down around them as long as they get to squeak and get grease. TESLA makes great products they don't need whiners to tell them how to run their business.
@8 Ball OK now I'm a "spoiled rotten selfish entitled individual" because I've shared my frustrations about my terrible delivery experience with the community? So if I didn't share my bad delivery experience can I then become a "selfish-less fresh giver of an individual" in your strangely twisted and blindly irrational eyes?
@senspeed when you got rescheduled did your vin disappear from your account like mine did?
I think 8 ball took too many 8 balls.
“Tesla can do no wrong and if they are screwing you over it’s your fault and you’re a troll!” Way to be a brand ambassador, dude.
IMHO, I think Tesla fanboism is cultish in the sense that it sends people down an extremist path. Once you're all the way down the rabbit hole then you no longer have any objectivity whatsoever on what constitutes a mistake or liability on Tesla's part. Everything they do is either perfect or an undersandable sh*t-happens moment which should be accepted and/or brushed under the rug. My disgust over this attitude is why I pick fights with these people. I don't really think they know what they're doing. It's a slippery-slope attitudinal change just like cultism. This also explains the attacks against the media, btw. Cultists only trust information direct from the source, whether it be Elon Musk, Alex Jones, Trump, or ISIS.
Devotion is really not a virtue. Independent thinking is.
It does not take a rocket scientist to point out the conflicted. The conflicted want to spit in someone's eye while expecting that someone to treat them kindly. The conflicted want people to respond to their whining, threats, and other primitive emotions while those that have evolved know that you get better results by being supportive instead of destructive.
Those that shit in the kitchen prefer to eat shit.
Chill out magic. Let people "whine" if they want to, you got your car didn't you?
Yup, I got my car and it is, and always has been, in my best interest to try and shut down those that are spreading FUD about TESLA.
Those that want to promote or encourage public whining are not interested in TESLA becoming successful they are just being selfish and don't care about TESLA as long as they get what they want. The selfish will cut the nose off their face just to spite the face.
Yup. He's a cultist. He thinks people having problems are lying about them and should just shut up.
It's not FUD, this is his experience with the company. Your goal is to shut down anything you deem too negative.
@magic8ball you are what was known in my platoon as a fuckhead, or was it a jerkoff. In either case, you are one or both of the two.
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