Just dropped off my month-old 100D for a surprisingly open-ended service appointment

pdx3181 · Wednesday at 2:07 PM

It is my understanding (unofficially) that partial days count if the majority of the day is impacted. But it is my understanding that is has to be 30 days for ONE issue, or three attempts to fix the same issue. My gremlins keep moving.

jelloslug · Wednesday at 2:29 PM

pdx3181 said: ↑

Honestly, I don't know what else to do. I don't meet (yet) Oregon's Lemon Law - but I am getting closer.

The other bummer - I just realized I paid to have Photosync Tint installed on those two windows. I am going to need to pay to get that replaced . . .
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See if Tesla will give yo some kind of concession.

pdx3181 · Wednesday at 2:32 PM

jelloslug said: ↑

See if Tesla will give yo some kind of concession.
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I have entered that conversation. We'll see.

jtdiddy · Wednesday at 7:33 PM

pdx3181 said: ↑

Pretty bummed.

I've had the car just over a month.

I've had a series of pretty minor issues until yesterday.

The most significant was that I would park the car and the auto-presenting door would pop open again immediately. It wasn't the end of the world - it didn't happen often and once I learned it was happening (unfortunately, after I came back to a parked car with an open driver's door) I grew more accustomed to walking away from the auto-locking car while watching the driver's door. I would also check the car via the app once I was at my destination. It was always locked if I watched it stay closed while walking away.

Then yesterday, I got into my car and drove a few miles. I noticed that my auto high-beams never turned off. They stayed on high despite oncoming traffic.

I got to my destination and I looked at the Nav and saw that it was still showing me at home. Confused, I put the car in park, and then drive again, hoping it would restart. It didn't. I saw the red exclamation point in the top line of the display, touched it and got the warning, "Nav System needs service. Map is not loaded."

I reset the MCU and the instrument panel (including the "hard" reset with the brake pedal) and there was no change.

I drove the car a bit more, and parked a few more miles down the road. During this drive I also observed (perhaps hadn't seen it before) that the TACC and EAP symbols never came on.

I called Tesla and set up an appointment for today.

I got to work today before my appointment, and sure enough the front door popped open right after I shut it. In fairness, it hasn't done that for a while.

After getting a couple hours of work done I headed for the Tesla service center.

I arrived there and they asked what I needed.

I told them I had an appointment. They were a little surprised. They said they had a geofence set up around the SC that should have communicated my arrival to them. But it obviously didn't.

The tech was super-nice, and said he had actually been working with an engineer on my issues and had reset something in the car this morning. He said the Nav/Lights/EAP/TACC were all tied to that issue (and in fact, post re-set all were working).

But there's clearly something up as my car didn't communicate to the SC I had arrived.

I told him I'd wait in the waiting area - thinking they were well into a solution already - and he said "Let's get you into a loaner."

I explained I was headed to Seattle this weekend - and could swing back by later today to swap cars back. He asked when I would be back from Seattle. I told him Tuesday - and he said he would let me know if he needed the car longer than that . . .

Overall - thus far - it's been a great service experience. I am just bummed I have to have it.

On the bright side - the loaner came with the black interior I originally ordered before switching to a cream inventory car. I am so happy I got the cream!
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definitely can see why ur bummed but overall it looks like u have some minor issues that the SC should be able to fix pretty quickly. the autopresenting door opening automatically is the big issue i see.

looks like they are giving u goid service so that's good.

pdx3181 · Wednesday at 7:43 PM

jtdiddy said: ↑

definitely can see why ur bummed but overall it looks like u have some minor issues that the SC should be able to fix pretty quickly. the autopresenting door opening automatically is the big issue i see.

looks like they are giving u goid service so that's good.
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There's a lot of mileage between that Dec 29 post and yours. Don't waste your time - but trust me, it got worse.

Barklikeadog · Wednesday at 8:13 PM

pdx3181 said: ↑

There's a lot of mileage between that Dec 29 post and yours. Don't waste your time - but trust me, it got worse.
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just some minor issues? lol people bringeth the comedy

TexasRat · Wednesday at 8:15 PM

pdx3181 said: ↑

There's a lot of mileage between that Dec 29 post and yours. Don't waste your time - but trust me, it got worse.
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I actually read your entire thread. It was enlightening and also important to note these things in case they happen to me. It's obvious that this type of thing is in the minority, but your experience and others who have posted in the thread also make it clear that it still happens! That being said, I feel like I should be at least cautious and be prepared to document everything.

Thanks for taking the time to update your story. I appreciate it. I hope this all works out for you in the end, please keep us updated!

Leftysmasher · Wednesday at 8:47 PM

Oh man, this thread makes me feel queasy to say the least! I am due to pick up my new X75D by the end of the week in Portland OR and I am now more nervous than excited. Yes, please keep this thread alive with your updates as well as others. It is most helpful and appreciate it.

pdx3181 · Jun 26, 2018 at 9:31 AM

pdx3181 said: ↑

Car should be buttoned up today with a 6-hour turnaround.
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That was me, a week ago. So naive.

My car is still down. Today is the 7th day. Just got a text saying they were ordering parts and they "anticipate arrival tomorrow."

Tomorrow will be my 42nd day in the service center. Out of 216 days of ownership.

In other words, Tesla has had my car for 19% of the days I have owned it.

I feel like they should be paying a fifth of my car payment.

Barklikeadog · Jun 26, 2018 at 10:20 AM

pdx3181 said: ↑

That was me, a week ago. So naive.

My car is still down. Today is the 7th day. Just got a text saying they were ordering parts and they "anticipate arrival tomorrow."

Tomorrow will be my 42nd day in the service center. Out of 216 days of ownership.

In other words, Tesla has had my car for 19% of the days I have owned it.

I feel like they should be paying a fifth of my car payment.
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I dread seeing this thread pop to the top. Sorry to hear about your misery.
You should have a new car or a check in your pocket.

pdx3181 · Jun 26, 2018 at 10:22 AM

Barklikeadog said: ↑

I dread seeing this thread pop to the top. Sorry to hear about your misery.
You should have a new car or a check in your pocket.
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I can't even get Tesla to give me a complimentary extended warranty.

I have escalated this again, today, via the website.

If this doesn't work, I'll see about a lawyer.

This vehicle (mine) isn't fit for sale.

Barklikeadog · Jun 26, 2018 at 11:10 AM

pdx3181 said: ↑

I can't even get Tesla to give me a complimentary extended warranty.

I have escalated this again, today, via the website.

If this doesn't work, I'll see about a lawyer.

This vehicle (mine) isn't fit for sale.
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Talk to one now unless you reeaallly want to keep this particular car.

pdx3181 · Jun 26, 2018 at 11:20 AM

Barklikeadog said: ↑

Talk to one now unless you reeaallly want to keep this particular car.
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Good advice - I'll make some calls.

Sandollars · Jun 26, 2018 at 11:35 AM

hill said: ↑

Baah / amateur - we did 30+ days in just 4 months.

But since the X is leased - & it's the daily driver of my better ½ ... & since she feels her time is more valuable than the lemon hassle ... & she's in love with the thing ... so far, she's willing to ride out the hassles for the remaining 24 months of the lease.
(sigh) we'll see if she keeps that view, now that she has to do the back & forth her self, instead of yours truly.
.
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I have YOU beat. I have 30+ days in 3 months.

Just dropped off my month-old 100D for a surprisingly open-ended service appointment

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