Apply NowDate posted 05/29/2018Requisition Number: 219689BRLocation: United States - Colorado - Colorado SpringsArea of Interest: Customer Service, TelecommunicationsPosition Type: Full Time
Start Date: July 20, 2018
Please join us at our Onsite Hiring Event Tuesday, June 19th from 10am-2pm We are located at 2221 E Bijou St Suite 101, 80909 Be prepared to interview and remember to dress for success!
Charter Communications, West Region is currently seeking Technical Support Representatives for our Internet and Phone Repair Team in Colorado Springs, CO.
POSITION SUMMARY: This position provides advanced troubleshooting of Spectrum High Speed Internet and Digital Phone products and services. The Internet and Phone Repair Team educates and supports Spectrum customers regarding all aspects of High Speed Internet and Digital Phone products and services including equipment, hardware, and software, in a high-volume/ high-energy inbound call center environment.
ESSENTIAL JOB FUNCTIONS: •Provide technical support of all Spectrum Internet and Digital Phone products and services •Receive incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and performance standards •Respond to customer issues in a professional manner. •Attempt to resolve issues successfully in accordance with established guidelines •Inform management of all unresolved issues •Work with a diverse team to investigate, assess, and resolve issues •Understand and educate customers about all Spectrum products and services •Retain customers through great customer service
JOB REQUIREMENTS: •Excellent communication skills and the ability to effectively troubleshoot technical issues over the phone •One to two years working in a fast paced, customer support environment requiring telephone, e-mail, or face- to-face interaction •One to two years experience providing technical support for broadband products (internet, voice, and/or video) •An understanding of network hardware and software associated with local area networks (LAN), wide area networks (WAN), and Internet Protocols (IP) •Knowledge of Windows and/or Mac operating systems, email, DNS, and/or web-hosting •Internet Telephony is helpful •Technical education, job experience, or a combination of both •A high school diploma or equivalent is required
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
Curious about a typical day as a Spectrum employee? Check out these stories of how our people spend their day. Hear stories and watch original video featuring members of our team.
