Apply NowDate posted 06/07/2018Requisition Number: 219893BRLocation: United States - Colorado - Colorado SpringsArea of Interest: Customer Service, TelecommunicationsPosition Type: Full Time
Start Date: July 6th Starting Pay: $13/hour
What exactly is the Customer Service Representative - Billing role? Are you eager to learn and ready for a new challenge? If you like to talk to customers and work on a computer in a lively environment, we’d like to talk about your future with Spectrum. Our billing representatives bring it all together using knowledge of Spectrum’s offerings learned through our representative training program. We will teach you the skills you need to grow with us, to build relationships and to create a quality customer experience. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand.
It’s all about learning and growing. This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning.
After that, consider yourself the voice of Spectrum: fielding questions, processing orders, updating account records, and staying current on all our newest technologies. You’ll also learn how and when to schedule a field visit and when to bring in support for challenging calls. Plus, peer mentors and a dedicated coaching line are always available if you have any questions.
With a deliberate path to success. We know that the best people to lead are those who have been down the same road before. That’s why most of our supervisors started as Customer Service Billing Representatives themselves, learning and growing with us. Eventually you too may lead and support your own enthusiastic team. On top of that, Spectrum offers benefits like education assistance and other programs to help you and your family thrive at all stages of life.
What do you need to get started? Minimum requirements for the Customer Service Billing Representative are:
Ability to read, write, speak and understand English
Ability to handle multiple tasks
Strong organization and time management skills
Excellent interpersonal skills
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Minimum Education needed:
High School Diploma or equivalent
Related Work Experience needed:
Previous customer service representative experience
Experience working in cable operations and/or telecommunications call center
Ability to effectively train and offer guidance to other representatives is preferred
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
Curious about a typical day as a Spectrum employee? Check out these stories of how our people spend their day. Hear stories and watch original video featuring members of our team.
