I was a delivery specialist for many years- Ask Me Anything

If a new car that has more than a certain amount of bodywork done it has to be shared with the buyer. (I don't think they have to proactive tell the buyer, but if the buyer asks they have to tell them. And I don't remember the dollar amount, but I think it was like $2-3k.)

I doubt it would make it to Carfax.

 

That seems a bit odd that a vehicle with non-oem paint and a repair would not have to be reported automatically as its being sold as a ‘new’ inventory vehicle with brand new warranty. ?

 

New pretty much only means that it hasn't been titled before.

The limit for repairs varies by state. Some states say repairs that cost more than 5% of the MSRP have to be reported. (So on a $100k car they could do $5k of repairs before they have to say anything.) Other states say any re-painting over $500 has to be reported. I think most states exclude tires, bumpers, and windshields from the repair bill costs; as long as OEM parts are used.

 

At the top (and bottom) of the thread pages, where the number of pages is listed, there's the option to "go to first unread". That will pop you to the first one you have yet to see.

 

When I go to ev-cpo there are ZERO new inventory MS cars in the USA.
The links in the orginal post show this to be false.

When I go to tesla.com it shows zero new inventory.
Again, the fact that there were links posted (that still work) show that this is false...

Honestly, when I'm ready to buy I see myself spending a lot of time with a sales person looking at all these options.

 

Meh, I just leased a new P100D. I'll get the tour when I pick that up. That said, I did *not* know I could have rescheduled the tour myself. My prior DS suggested they would take care of that for me, but never did. My bad for not exercising more self-help, I suppose. Live and learn!

 

It's not that they expect to be treated like royalty: it's that they expect their $100K+ car to be delivered free of painfully obvious defects, and that issues that do arise will be handled quickly and competently.

You know, like your typical Toyota or Honda.

 

Firstly - Thanks for coming into these forums to share your knowledge and experience.. it is much appreciated.

Question: #1: how are inventory / demo / service loaner price adjustments calculated? - are they done by a person at the local sc or is it someone from Tesla headquarters?

Question # 2: how much mileage is the cutoff point where a loaner / demo will be “grounded” for too much mileage rendering it more difficult to sell ? If you don’t know what the limit is what’s the highest mileage demo you have seen ?

Thanks!

 

No. Some of them definitely wanted to be treated like royalty. And some of them aren’t even talking about painfully obvious defects but rather things that also happen on every other car in that price range. And when you don’t act like a dink, but rather as a reasonable person, Tesla will bend over backwards to make things right. Emphasis on reasonable, which escapes some people.

 

It's pretty obvious that the showroom adjustment is calculated based upon more than just mileage; likely the age of the vehicle, mileage and any features that are missing that would be considered standard on a new model. The exact calculation probably varies by trim level, but for the Model X P100D I purchased and the others that I considered at the time, you could get within a few $100 of the showroom adjustment if you deducted 1% of the base price per month since manufacture, $1 per mile and the price of any options missing at the time of manufacture that would be considered standard equipment at time of purchase. That may not be the actual calculation, but it matched the dozen or so P100Ds I was considering when I purchased.

My new inventory model was a demo car with 7700 miles, but I've seen them offered with 15,000 miles or more. A car that has been previously titled is pre-owned, one that has not is new. With traditional dealerships, it's possible for a car to be placed into service (as far as the manufacturer is concerned) by the dealership and then still sold as new. In those cases, the manufacturer's warranty is usually calculated from the "in-service" date and mileage. Tesla calculates the warranty (both age and mileage) from delivery, so even demo cars have full warranty. I suspect that's a result of not having independent dealerships. There are some EV rebates that consider the vehicle mileage and a demo car may not qualify even if technically new. For the federal tax credit though, all that matters is that it hasn't been previously titled.

 

In your experience how unusual is it for a car to fail and have to be towed in right after delivery. Is the 12 volt battery usually the culprit?