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I was a delivery specialist for many years- Ask Me Anything

Discussion in 'Model S' started by DESinUS, Wednesday at 3:22 PM.

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  1. DESinUS

    DESinUS Member

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    #21 DESinUS, Wednesday at 4:34 PM
    There is the "end of line" checklist for major things like seats being installed, interior panels matching (i've seen mis-matched interiors before though), etc. PDI checklists are done at the center- cars don't queue for delivery unless they clear PDI. Detail teams are the ones noticing the smaller defects that may be present.
     
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  2. pkodali

    pkodali Member

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    #22 pkodali, Wednesday at 4:41 PM
    Do many sales advisors give out referral codes and how do people usually convince them to give out their own? Do you know of instances where they have used their won rather than the customer provided one?
     
  3. T34ME

    T34ME Active Member

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    #23 T34ME, Wednesday at 4:51 PM
    Is it better to take delivery at the Marina del Rey Delivery Center or at one of the local Service Centers, in terms of detailing and attention to details?

    What State did you work in?

    Which colors tend to have fewer delivery defects? Which colors the worst?

    What day of the week is best to take delivery in terms of staff attention and a thorough walk-thru?

    Thanks for participating. I am a big Elon fan but I wish he was less neurotic and more employee friendly.
     
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  4. DESinUS

    DESinUS Member

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    #24 DESinUS, Wednesday at 4:54 PM
    Sales people rarely give out their referral because lots can’t afford a tesla. I haven’t heard of employees winning prizes based on referrals. On the delivery end of things, we rarely saw an order without a referral code though.
     
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  5. croman

    croman Active Member

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    #25 croman, Wednesday at 5:02 PM
    I know a local Tesla sales rep pushes his friends' codes on customers who don't know about referrals. I've overheard it. I'm sure quid-pro-quos are going on to boost their income stream.

    I just want to know why delivery specialists never return emails or phone calls? Its like pulling teeth. Its not like Tesla sells that many cars...
     
  6. DESinUS

    DESinUS Member

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    #26 DESinUS, Wednesday at 5:03 PM
    Madina Del Rey is good from my experience, and I’m almost positive that you don’t have an option to take delivery elsewhere in LA.

    I’d like to stay as anonymous as possible.

    Any color but black is typically good from a clear coat/swirl mark perspective.
    Standard Black is definitely the worst color. The lack of sparkle really accentuates clear coat scratches/swirls that are almost impossible to avoid.

    Weekdays are the best since more people don’t have the time to take delivery. Honestly, they only have about 30 minutes to do walkthroughs and they’re always trying to find ways to lessen the time simply because there’s usually not enough man power. Luckily, the cars are very intuitive to learn so you shouldn’t need much time anyways. There are endless videos online too.
     
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  7. pkodali

    pkodali Member

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    #27 pkodali, Wednesday at 5:09 PM
    Yeah, this was the type of thing I was referring to
     
  8. DESinUS

    DESinUS Member

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    #28 DESinUS, Wednesday at 5:09 PM
    It’s a pain point for sure. We were always being bombarded with calls and emails throughout the work day. From going to bed to waking up during any given day, we’d would be ecstatic to have ~50-60 emails waiting for us in the AM. If we took a day or two off, we’d get hundreds of emails. It was insane. Try to keep emails and calls to a minimum if possible. Your delivery specialist will love you so much for that.

    To put it in perspective, the average delivery specialist has around 200-250 customers per quarter. On the back end, we’re also dealing with factory concerns, order operations, sales, finance, trades, etc. It’s a lot for one person to handle.
     
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  9. nybw51mr42

    nybw51mr42 Member

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    #29 nybw51mr42, Wednesday at 5:15 PM
    What's your favorite Tesla model/trim to drive?

    What do you think is the best Tesla model/trim in terms of reliability/quality?

    How do I convince someone at Tesla to let me upgrade to Ludicrous?
     
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  10. ArbitrageMan

    ArbitrageMan Member

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    #30 ArbitrageMan, Wednesday at 5:19 PM
    @DESinUS

    My model s order was confirmed 6/8. Am I going to miss the quarter end, and thus end up waiting forever for my car, or does production still continue for US customers as we go into July? Do they group production? How does that work?
     
  11. Uncle Paul

    Uncle Paul Active Member

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    #31 Uncle Paul, Wednesday at 5:34 PM
    DESinUS.

    Thank you for being here, and taking the time to answer some questions.

    The Delivery Specialist is an important person for us.

    There are many mysteries in the delivery process.
     
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  12. chibi_kurochan

    chibi_kurochan Member

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    #32 chibi_kurochan, Wednesday at 5:43 PM
    That’s the sad part about online stuff, people can’t tell between joke/sarcasm and what’s real, unless specified upfront or corrected afterwards.

    Also, thank you for giving all these insights!!!
     
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  13. chibi_kurochan

    chibi_kurochan Member

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    #33 chibi_kurochan, Wednesday at 5:48 PM
    I’m really curious about tesla’s build, Fit and finish, QC coming out of the factory.. I know it has improved, but I’ve seen some car with horrible finish & Mis-alignments.. I guess they can’t just throw away the car.. service centers would say it’s within tolerance but a lot of times those tolerances are too large to begin with, 3-5mm?
     
  14. Spelly88

    Spelly88 Member

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    #34 Spelly88, Wednesday at 6:05 PM
    Well crap, I ordered mine in standard black(white interior). Now I wonder if I should go blue.
     
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  15. bonnie

    bonnie Oil is for sissies.

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    #35 bonnie, Wednesday at 6:08 PM
    Uh, sales people don't give out their own referral code because if you're in sales, you are ineligible for the referral program rewards.
     
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  16. ucmndd

    ucmndd Member

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    #36 ucmndd, Wednesday at 6:10 PM
    If you want a non-metallic black to really look good, you should resign yourself to paint correction from a professional detailer immediately after delivery. Tesla or not.
     
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  17. AdamAnt

    AdamAnt Member

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    #37 AdamAnt, Wednesday at 6:24 PM
    If there are imperfections in the paint that need to be corrected, can you have the correction done at a detailer where you are getting PPF applied and then have Tesla pick up the paint correction cost? Or does it need to be handled at the pickup service center?

    Also, is the correction worse than the initial defect if done at a Tesla authorized paint correction shop? Does Tesla go for the lowest bid shops for the correction work? (based on horror stories from this forum)

    Thank you for taking the time to answer everyone's questions.
     
  18. Gen3

    Gen3 Member

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    #38 Gen3, Wednesday at 6:43 PM
    How much is the bonus for selling a car?
     
  19. SlimX

    SlimX New Member

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    #39 SlimX, Wednesday at 9:06 PM
    DESinUS - thank you for your contributions here. It’s what makes a forum into a community.

    I’m about to become an owner of a new X. What are the top 3-5 things I should look for at delivery? The checklists that are out there seem too long and cumbersome to go through, especially if many of the checklist items would be covered under warranty and don’t necessarily “have to” be identified at delivery.

    I guess I’m looking for a coles notes version of a “must check” at delivery list.

    Any insights on this would be greatly appreciated. Thanks!
     
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  20. Inside

    Inside New Member

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    #40 Inside, Wednesday at 9:07 PM
    What sort of employee discount do you get if you buy a new Tesla? Or used/CPO Tesla?
     
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