Hello Claudia! The customer service agents see the first four characters of your password. We store the whole password, because you need it for the login for http://mein.t-mobile.at ^andrea
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Thanks for stating that you seemingly haven’t understood what we’re trying to tell you.
@Korni22 Oh, I do get it. I hope you enjoyed my response. ^Käthe
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I hope this person has an up to date CV handy. Dang that escalated quickly
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German/Austrian customer service. She’s probably fine. You ever been to those parts?
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Brb shorting T-Mobile stocks lmao
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Just going to leave this here:https://www.ethnews.com/individual-cyber-attacks-know-the-common-exploits …
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"everything is alright... we store plaintext to protect you. Insecurity is security, love is hate, peace is war... carry on, nothing to see here"pic.twitter.com/57f5VsRcPx
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looks like someones going to get fired lool
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Sassy Käthe just needs training. The devs on the other hand...
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Indeed. This is a community outreach fail. "Thanks for your report, we'll forward it to the appropriate teams"
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"I can certainly see how that would be a problem" {even if you don't}
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As someone who has worked in the internet security space, this is an abysmal response. I've emailed the CEO of T-Mobile calling attention to this thread, and if these systems are not secured properly I will be cancelling my service.
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@TMobileHelp@TMobile This is serious, please fix this.pic.twitter.com/a0xC3QajEe
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Just as a heads up, in case this is not clear to you:
@tmobileat is (as far as I can tell) not a subsidy of@tmobile
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Thanks, but it appears that
@TMobile can't figure out how to set up ssl certificates either. -
Yah this is huge. I understand it's not a subsidy but this is not how to treat people if you are carrying the brand name
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This entire thread is that GIF! ^^^
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