Guest Information

How to Make a Reservation for Toyoko Inn

Please visit Toyoko Inn Official Website for an easy and convenient reservation. You can access from computers, tablets, smart phones, and cell phones. If you make a reservation from the official website, you will get an Official Website Discount which gives you ¥300 discount from a regular price.

Making reservations from smart phones and cellphones.
http://www.toyoko-inn.com/sp/

• You can make reservations starting from three months prior to the date of your stay. If you are a Toyoko Inn Club Card or Toyoko Inn Club Corporate Business member, you can make reservations six months prior to the date or your stay.
• You can first check room availability, pricing, and other necessary information on the search screen to make a reservation.

Check-in & Front Desk

• Check-in is from 16:00. Please come to the front desk We can process your check-in before 16:00, but you will not be able to enter your room until 16:00.
• Toyoko Inn Club Card members have a benefit to check-in from 15:00. Please show the member card and provide a signature to check in. (Easy Check-in) * Toyoko Inn Club Corporate Business members can also check-in at 15:00, but Easy Check-in is not available.
• Accommodation rates must be paid at check-in. The receipt will be available at check-out.

• Please be aware that Toyoko Inn requires foreign nationals to permit taking photocopies of their passports. Thank you for your understanding.
• Ladies amenities are available for female guests at check-in. It is one set per person.
• Bar soaps, shower caps, razors, and combs are available at the front desk. Nightgowns are at the lobby near the front desk. (Some hotels have nightgowns in the room.)
• Please come to the front desk for rental services.
• Paid services including photocopying, fax, cleaning, delivery, and massage are handled at the front desk.

When Going Out

• There is no curfew for guests who have already checked in, but please leave the room key at the front desk if your room key is a cylinder key.

Late Arrivals and Cancellations

• Toyoko Inn will cancel your reservation if you do not check-in by the planned arrival time without notice. Please make sure to contact the hotel if you will arrive later than the planned time.
• You will be charged a cancellation fee if you cancel after 16:00 on the day of your reservation. A cancellation fee of 50% is charged between 16:00 and 22:00, while the cancellation fee after 22:00 is 100%. However, there may be exceptions with group reservations and corporate contracts.
  • Cancellation fee after April 1, 2018.

Check-out

• Check-out time is 10:00.
• If rooms are not available, guests will be required to check out on time.
• Any phone bills will be added your bill at check-out.

Cleaning of Rooms for Multiple-night Stays

• Room cleaning will be finished by 16:00 unless otherwise requested. Please make a request at the front desk beforehand if you wish to have your room cleaned earlier.

Room Changes for Long-term Guests

• Guests who stay more than a week is required by law to change the room periodically to keep the rooms clean.

About the accommodation service for children

• At Toyoko Inn, children in elementary school or younger (up to the age of 12) are not charged an accommodation fee if they sleep in the same bed as a parent.
• Children sleeping alone in one bed or children who are 13 years or older will be charged the same as adults.
• In case parents want to share the bed with their children, only one child per bed is allowed.
• There is no charge for a child who sleeps in the same bed as a parent, but amenities, towels, pillows, etc. will not be provided. Those are available for an extra charge if required.
• Depending on the hotel, there are some room types in which this service is not available.
• Cots are not available.

Meeting Visitors at the Hotel

• Please meet your visitors in the lobby.

Underage Guests without Guardians

• Toyoko Inn may contact a guardian when underage guests are staying at the hotel by themselves.
• Please hand in both “Written Consent for Minors” and a copy of your guardian’s ID. Under Korean law, minors are prohibited from staying with an opposite sex.
  Download “Written Consent for Minors”（Please confirm this file if you a minor and planning to stay in one of our hotels in Korea）
• There may be cases where we may refuse accommodating underage guests without guardians.