I have been working at Urban Justice Center full-time (More than 3 years)
Pros
Relaxed work environment, excellent benefits, commitment to serving vulnerable people who are not served by other legal services office, freedom to develop your career in the direction you want (if your project supports this), each director has ownership and authority over work the project does and this fosters creativity among project staff (if director is supportive).
Cons
Each project director is tasked with raising their own funding. This leads to disparities in salaries among similar positions in different projects. However, one of the projects that has lower salaries (due to limits in funding) has very low turnover, and increasing salaries would lead to layoffs.
Over 6 years ago, the staff voted to certify a union. We still do not have a contract. While there have been delays on both union and management sides, the union seems to be responsible for the vast majority of delays. It also seems that individual staff don't understand the unique structure of the UJC, which includes the right of project directors to manage their projects as they see best. For example, a couple projects (CDP & PCYP) use a consensus decision making process. There are benefits and disadvantages to this model. My project has made it clear to the director that they don't want this model, as it can take time away from serving clients. They prefer providing input to the director, who takes it into account when making decisions. Other projects are experiencing stress due to wanting a consensus model, but their directors not wanting it.
I wonder whether the disgruntled employees who have commented here have experienced other employment environments. I have worked in more than a dozen jobs since my early teens, and am surprised at the freedom and benefits at the UJC. I am also confused about the disdain for the executive director- who has an open door policy - very much unlike other places I have worked.
The UJC has its problems, but overall, it is an excellent place to work.
Advice to Management
It would be good to develop consistent HR policies, which could help people feel more secure and lead to greater job satisfaction.
Application
I applied through other source. I interviewed at Urban Justice Center (New York, NY (US)) in May 2017.
Interview
I was initially contacted by an administrator to come in for an interview. Setting up the interview required multiple calls and significant initiative by me. When I came in for the interview, the group appeared to have not looked at my resume until I was walking into the room. They seemed uninterested in me from the start. One manager left during the interview. The boss cut me off after about 10 seconds when I was giving some of my background. He appeared to not be listening to me. The boss actually said to me that he didn't like the "style" of my resume. The boss indicated that the detailed job description in the ad was just something written by administration, and that it did not reflect what he planned with the position. At one point the boss just got up and got on the phone. No thank you or good bye. One manager thanked me and shook my hand. Weeks after my interview I had heard nothing back, so I called. I was told to send an email, which I did, and got a response that I had not made it as a "finalist." Good that I called, because I don't believe that anyone would have ever contacted me. I was treated completely disrespectfully and unprofessionally. I lost income to take the time to interview. I am not surprised that they have problems with their staff.
Interview Questions
Let us know if we're missing any workplace or industry recognition – Add Awards