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• Account Set Up
• My Online Account
• Receive Payments
• Bank Transfers
• Prepaid Card
• Business Applications
• Payoneer Escrow (previously Armor Payments)
• Sending Documents

• Application and Approval
• Become a Mass Payout Company
• Change Details
• Request to Cancel

• Logging In
• Account Activity
• Mobile App
• Security Issues

• Global Payment Service
• Billing Service
• Payments from Mass Payout Companies
• Make a Payment

• Bank Transfer Service
• Withdraw to Bank Service

• Card Activation
• Transactions and Balance
• Card Shipping
• General Card Issues
• Lost/ Stolen

• Invoice Service with Xero

• Information for Sellers/Service Providers
• Information for Buyers
• Disputes, Negotiations and Arbitration

• I'm Sending Requested Documents

• Welcome to Payoneer Support Center! Can I Apply for the Bank Transfer Service under a Company/Organization's Name? How Do I Apply for a Payoneer Virtual Card? About Payoneer How Do I Apply for a Payoneer Account? Can I Use the Same E-Mail Address for More than One Account? Can I Have More than One Card? What Are the Fees Associated with My Payoneer Account? Refer a Friend FAQs Is There a Minimum Age Limit to Apply? What are Payoneer's Legal and Privacy Policies? Account with Card - FAQ How do I contact Payoneer Customer Care? ¿Cómo Contactar a Customer Care Payoneer? Where can I find my Payoneer Customer ID? How Do I Add Multiple Payoneer Mass Payout Companies to My Account? What Is the Status of My Application? Why Has My Account Not Been Approved Yet? Why Was My Application Declined?
• How Do I Become a Payoneer Mass Payout Company?
• There Is a Typo in My Name, How Do I Change It? I Changed My Name, How Do I Update It On My Account? I Got Married/Divorced, How Do I Change My Name? How Can I Update My Name? How Do I Reset My Phone Number? How can I update my email address? How Do I Update My Billing Address? How Do I Edit Details on My Online Account? How Can I Reset My Secure Answer? How Do I Update My Billing/Shipping Country? How Do I Release/Deactivate a Payee ID from My Account? Can I Use the Same E-Mail Address for More than One Account? How Can I Update/Change My Account Details? How Do I Change My Shipping/Billing Address? How Do I Update My Date of Birth? How Do I Change My Address If My Account Was Not Approved Yet?
• How Can I Cancel My Account? How Can I Reopen My Account after I've Canceled It?
• How can I update my email address? What Is My Payoneer Username? How Do I Log in to My Payoneer Account? What Should I Do If I Have Forgotten My E-Mail Address? How-To Videos What are My Requests? Payoneer Customer Care in the Philippines Why Is My Account Blocked? How Do I Delete The "Cookies" in My Browser? How Do I Reset My Password? How Can I Log in to My Account If I Forgot My Information? How Do I Enable Cookies on Google Chrome? Where Can I Locate Payoneer's E-Mails on My Gmail Account? How Do I Reset My Phone Number? What Should I Do If My Account Has Been Locked? How Can I Reset My Secure Answer?
• Where Can I View My Payment History? How-To Videos I don’t see my balance in my Payoneer online account. Where can I find my Payoneer Customer ID? What are My Requests? How Do I Obtain an Official Statement from Payoneer? Does Payoneer Charge/Report Taxes? Where Can I View My Transaction List?
• Does Payoneer Have a Mobile App? Payoneer Mobile App - FAQs
• What Should I Do If I See a Make a Payment Service Transfer That I Didn't Authorize? I think my Payoneer account was hacked - what should I do? How Do I Know That My Funds Are Safe and Secure? What Information Is Stored on the Magnetic Stripe? Phishing: How to recognize and report
• What Is the Address of My Global Payment Service Bank Account? Where Can I View My Global Payment Service Details? What Account Type Should I Provide for Initiating Transfers via the Global Payment Service? How do I add my Global Payment Service Details to Amazon Seller Central? How-To Videos How to get paid with Payoneer How can I pay a Payoneer user via local bank transfer? My Store Manager - Frequently Asked Questions How Do I Receive Funds via the Global Payment Service? How Can I Get New Global Payment Service Details? How Do I Apply for the Global Payment Service? What Is the Global Payment Service? Can I Use Payoneer with eWallets? Why Was My Global Payment Service Disabled? Why Am I Receiving an Error Message when I try to add my Global Payment Service Details to an eWallet? Can I Transfer Funds to an eWallet via the Global Payment Service? What Should the Payer Enter as the Recipient’s Name when Making a Transfer? What Currencies Can I Receive with the Global Payment Service? Why Don’t I Have Access to All Available Global Payment Service Currencies? Can the Global Payment Service Be Used to Receive Payments from Any Company? Global Payment Service - FAQ Global Payment Service and eWallets - FAQs Can I Receive Payments from Japanese Companies with the Global Payment Service? I want to pay a Payoneer user. Do I need a Payoneer account? Are There Any Fees Associated with the Global Payment Service? Is There a Limit to the Amount of Money I Can Receive via the Global Payment Service? How Can I Check If My Global Payment Service Is Approved? Why Am I Being Requested to Provide Documentation If I Am Already Receiving Payments via the Global Payment Service? What Is the Global Payment Service Questionnaire and Where Can I Submit It? I Was Asked to Provide Documents for the Global Payment Service. How Can I Send Them? Why Haven't I Received My Payment Sent via the Global Payment Service? Where Can I View My Payment History? What Is the Status of My Payment? Can I Receive Money via the Global Payment Service before My Card Arrives? How to Pay a Payoneer User Why Was My Payment Declined?
• Xero FAQ - Connecting Xero to Payoneer Xero FAQ - Sending a Xero Invoice Xero FAQ - Receiving Payments How-To Videos How to Pay a Payoneer User How to Manage Your Payoneer Contacts How to get paid with Payoneer How to Submit Payments from Integrated Business Applications via Payoneer How to Receive Payments from Integrated Business Applications via Payoneer I want to pay a Payoneer user. Do I need a Payoneer account? How can I pay a Payoneer user via local bank transfer? Billing Service - Information for Recipients How to Pay a Payoneer User via the Billing Service - Information for Payers Where Can I View My Payment History? What Is the Status of My Payment? I want to cancel a payment that I made to a Payoneer user How Do I Send Documents? Why Do We Ask for Documentation? I was asked to provide documents. How can I send them? (For Payers) I was asked to provide documents. How can I send them? (For Payers) [CN] What Should the Payer Enter as the Recipient’s Name when Making a Transfer? Why Was My Payment Declined? Are There Any Fees Associated with the Global Payment Service?
• Where Can I Find a List of All the Payoneer Mass Payout Companies? What Is the Payee ID and Where Is It Located? How do I change the loading method for payments from my payout company? How Do I Receive Payments from Payoneer Mass Payout Companies? Paper Checks FAQs How Do I Load a Payment onto My Card? Where Can I View My Payment History? Why Haven't I Received My Payment Sent via My Payoneer Mass Payout Company? How Do I Release/Deactivate a Payee ID from My Account? W-Series Forms FAQ How to get paid with Payoneer How Do I Add Multiple Payoneer Mass Payout Companies to My Account? Can I Have More than One Card? How to Receive Funds to Your Local Bank Account through Payoneer What Is the Status of My Payment?
• Who Can I Transfer Funds to via the Make a Payment Service? What Should I Do If I See a Make a Payment Service Transfer That I Didn't Authorize? How Do I Transfer Funds to Another Payoneer Account via the Make a Payment Service? Make a Payment - General Information How-To Videos How to Pay a Payoneer User How to Manage Your Payoneer Contacts Why Was My Payment Declined? How to get paid with Payoneer What Are the Fees Associated with the Make a Payment Service?
• Can I Apply for the Bank Transfer Service under a Company/Organization's Name? How Can I View the Details of My Bank Transfer Service? How to Receive Funds to Your Local Bank Account through Payoneer How Can I Change the Currency of My Bank Transfer Service? How Can I Change the Bank Details Associated with My Bank Transfer Service? What Are the Fees Associated with the Bank Transfer Service? What Should I Do If I Didn't Receive My Payment Sent via the Bank Transfer Service? Where Can I View My Payment History? What Is the Status of My Payment? What Does The "Ready to Process" Status Mean in the Bank Transfer Service?
• Can I Transfer Funds from My Card to WebMoney? How Do I Make a Withdrawal to My Bank Account? What Is the Withdrawal Service? Can I Withdraw Money to a Bank Account I Don’t Own? How Long Does It Take for Funds Transferred via the Withdrawal Service to Reach My Account? Does the Withdrawal Service Have Any Limits? Can I Use Withdrawal Service to Receive Funds to My Bank Account in Any Currency? Withdraw to Bank - General Information How-To Videos How to Receive Funds to Your Local Bank Account through Payoneer Withdrawal Service: How can I add a new bank account? Withdrawal Service: 我该如何添加一个新银行？ How Can I Change the Bank Details Associated with My Withdrawal Service? How Do I Send Documents? What Are the Fees Associated with the Withdrawal Service? How Do I Cancel a Transfer Done via the Withdrawal Service? Why Haven't I Received My Money Transfer Sent via the Withdrawal Service?
• Can I Receive My 16 Digit Card Number before the Card Arrives? Can I Use the Card before I Receive It? How Do I Activate My Card? How Do I Activate My Virtual Payoneer Card? Can I Have More than One Card? Can I Activate My Replacement Card If I Already Have an Existing Card Activated? Will My Account Close If I Do Not Use It for an Extended Period of Time? How-To Videos
• How Can I Check My Payoneer Account Balance? What Is the CVV/CVC Number? Does Payoneer Support 3D Secure/SecureCode? How Do I Link My Payoneer Prepaid Card to an eWallet? What Are the Spending/ATM Withdrawal Limits of My Card? I don’t see my balance in my Payoneer online account. How Do I View the Details of My Virtual Card? How Do I Obtain an Official Statement from Payoneer? Where Can I View My Transaction List? How Can I Release an Outstanding Authorization from My Card? What Is an Outstanding Authorization? What Is the Currency Conversion/Cross Border Fee? What Is the Monthly Maintenance Fee? What Is the Annual Fee? What Are the Fees Associated with Using the Card at an ATM? What Are the Fees Associated with my Payoneer Card? What Are the Fees Associated with My Payoneer Account? Can I Use the ATM to Withdraw Funds from My Card? How Do I Use the Card? Why Was My Transaction/ATM Withdrawal Declined? What Should I Do If the ATM Requests a 6 Digit PIN Code? Can I Use the Card with No Balance/Funds? Can I Transfer Funds from my Payoneer Card to Neteller? What Should I Do If There Is a Transaction on My Card That I Didn't Approve? How Do I File a Dispute for an Unauthorized Transaction/Service I Did Not Receive? Why Was I Charged More than I Was Supposed to Be? How Do I File a Dispute for an ATM That Charged Me but Didn't Dispense Cash? What Is the Status of My Dispute?
• Can I Order the Card via Expedited Shipping? Can I Ship My Card to a P.O. Box via DHL/FedEx? When Will I Receive the Tracking Number for My Card I Ordered via DHL/FedEx? Can the Card Be Shipped to a P.O. Box? What Is a Proof of Residence? Can I Change My Shipping Address after My Card Was Already Shipped? How Do I Change My Shipping/Billing Address? How Do I Change My Address If My Account Was Not Approved Yet? What Address Was My Payoneer Card Shipped To? When Is My Card Scheduled to Arrive? What Is the Shipping Status of My Card? Why Has My Card Not Arrived Yet? What Should I Do If My Card Arrived after I Reported It Late and Ordered a New One?
• Can I Use the Card before I Receive It? Where Can I Find the Expiration Date of My Card? How Do I Order a New Card If My Card Has Expired/About to Expire? What Information Is Stored on the Magnetic Stripe? How Can I Reset My PIN Code? What Should I Do If the ATM Requests a 6 Digit PIN Code? What Should I Do If My Card Was Damaged? What Is the Status of My Blocked Card? Will My Account Close If I Do Not Use It for an Extended Period of Time?
• What Should I Do If My Payoneer Card Was Seized by an ATM? How Do I Get a New Card If My Previous One Was Lost/Stolen? What Information Is Stored on the Magnetic Stripe? What Should I Do If My Card Has Been Compromised? What Should I Do If There Is a Transaction on My Card That I Didn't Approve? How Do I File a Dispute for an Unauthorized Transaction/Service I Did Not Receive?
• Xero FAQ - Connecting Xero to Payoneer Xero FAQ - Receiving Payments How to Submit Payments from Integrated Business Applications via Payoneer How to Receive Payments from Integrated Business Applications via Payoneer Xero FAQ - Sending a Xero Invoice
• Payoneer Escrow - General Information
• Payoneer Escrow - General Information
• Payoneer Escrow - Disputes, Negotiations and Arbitration
• How Do I Send Documents? Why Do We Ask for Documentation? Payoneer Customer Care in the Philippines What Is a Proof of Residence?

Frequently Asked Questions

• Withdraw to Bank - General Information

• Refer a Friend FAQs

• How-To Videos

• How Do I Activate My Card?

• Make a Payment - General Information

• Why Has My Card Not Arrived Yet?

• Billing Service - Information for Recipients

• How Can I Reset My PIN Code?

• What Are the Fees Associated with my Payoneer Card?

• What Should I Do If My Account Has Been Locked?