Customer Success Agent, US Only, Remote – 15-20 hours per week

Accredible is looking for a part-time Customer Success Agent to continue to grow our world class customer support team.

In the past three years we’ve built the best credentialing product in the world. Universities, associations, tech companies and others are able to create, deliver and manage tens of thousands of digital certificates and open badges with just a few clicks.

Your role

You’ll be the face and voice of Accredible, working intimately with both our clients and credential recipients. You’ll develop deep relationships that give you inside knowledge of our client’s credential processes, this will make you essential for telling product and sales what they should be focusing on.

You will be working on a busy support desk answering tickets by phone, email and live chat. You’ll provide world class customer support and turn detractors into promoters. You’ll improve our support processes through automation, creating macros and by curating articles for our help desk. Your input will help shape the way Accredible does customer support and you’ll have plenty of room for professional growth and development.

You won’t be doing this alone! You’ll be joining Accredible’s best performing department and will be a founding member of an exceptional team; working under our Head of Customer Success.

Your skills

We are looking for you to demonstrate to us that you have these skills:

Customer Support experience – You’ll have a year’s experience working within a support team. You understand what makes a good support agent and know the basics of how a customer support team functions.

Empathy, Patience and Understanding– Every ticket you respond to will be undertaken with these core traits in mind. You will excel in providing the type of support that makes our clients think “Wow!”

This is the kind of response we are looking to elicit “Duncan and his team provide excellent customer service …. most likely the best help desk I’ve ever been connected with. Thanks to all for your superb service.”

Team Player – “Remote team but not remote from each other” This is our motto, you must be able to work efficiently and effectively with both your immediate and wider teammates.

Goal & Target Orientated – As well as providing world class support you will need to stick to our response time quotas and keep your customer satisfaction rating impeccably high.

Hardworking & Self Motivated – This is a remote role, and as such, you will need to be good at keeping to your task and working hard under your own steam.

Literacy  – You must have exemplary written and spoken English language skills.

Nice to have:

• Spanish, Portuguese or Japanese language proficiency.
• Prior knowledge of using Zendesk
• Experience using Slack, customer.io, & Salesforce
• Experience working remotely

Compensation and Benefits

$13-16 per hour – salary depending on experience.

Completely Flexible working hours. As long as you meet your required number of support tickets and work the required hours a day. You decide when you work! Your only time commitment will be to sync with our Head of Customer Success most mornings.

A route to full time employment as the company grows (expected within 1 year).

A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.

2 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!

12 days Holiday

A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.

Apply Here:  https://accredible.breezy.hr/p/b720db7caa80

Full Stack Developer, Cambridge, UK

Accredible is looking for a Full Stack Developer to continue building the best credentialing system in the world.

Your Role

In the past three years we’ve built the best credentialing product in the world. Universities, associations, tech companies and others are able to create, deliver and manage tens of thousands of digital certificates and open badges with just a few clicks. We’re continuing to make this product as good as it can be and have been laser focused on the needs of credential issuers. Now we’re ready to start focusing on credential recipients; the people who take part in learning and then receive a certificate or badge.

Your role will be to build a great product for certificate recipients. You’ll be helping them to upload their own certificates, send transcripts to third parties, embed their certificate wallet in a website, view course recommendations that help them skill up, etc. You’ll be able to have a huge impact for thousands and thousands of users.

You won’t be doing this alone as we have a world-class product team you’ll be working with. You’ll have support from a designer, a back-end engineer, a project manager and another front-end engineer.

Your skills

We are looking for you to demonstrate to us that you have these skills:

• Full stack engineering ability. You’ll be working in, AngularJS 1.6, Ruby on Rails, HTML, SASS and Javascript. Design and UX support is be available but you’re comfortable building and maintaining product features that go from front-end to back-end. We think you’ll spend more time writing AngularJS than anything else.
• Project management. You’ll agree with the team on your priorities and then you’ll take a leading role in planning and maintaining sprints to keep projects organised and to communicate effectively.
• Enterprising, relentlessly resourceful, go-getting & resilient: You solve your own problems, use your initiative and creativity to think of smart solutions and you enjoy the process of thinking “how can I solve this hard problem in a better way than anyone else has before?”.
• Ambitious, hungry and humble. You’re always interested in learning more and developing your skills.

Compensation and Benefits

• £40,000+ salary + equity, depending on experience.
• Flexible hours.
• A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
• 4 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!
• A promise to invest in your growth personally and professionally. Wherever you’d like to go and whatever you’d like to do we’ll be there to support you.

Apply Here: http://accredible.breezy.hr/p/95745b89416c-full-stack-developer-at-accredible

Sales Development Representative, San Francisco, California

Accredible is looking for two Sales Development Representatives to work closely with the CEO to expand our customer base.

Entry level, with commission and base salary dependent on prior experience (San Francisco, CA).

Your Role

It’s time to take Accredible’s sales process to the next level. Our revenues have been doubling quarter on quarter for the last year using an in-house highly automated outbound B2B email sales process and it’s now time for us to take that to the next level by bringing in new sales people to pitch, sell and close customers.

We have an excellent prospecting process that has given us a solid understanding of our market and an incredibly comprehensive list of potential customers. It is now time to focus on the high value, high touch prospects that only a dedicated sales team can focus on.

You will be joining the company at the start of a major growth phase, joining the team that will have one of the largest impacts on the company’s success and growth rate.

Your Responsibilities

• Be a key player in processing and responding to all inbound leads and conduct information gathering to pre-qualify results through phone, email & social media efforts.
• Identify & research prospects.
• Outbound emails and phone calls to qualify & pitch prospects.
• Product demos to close leads.
• Contribute to achieving company revenue targets by conducting solution-oriented sales conversations with prospective customers
.
• Understand customers’ needs & effectively communicate how Accredible will meet them
.
• Document all activity including use cases, timeframes, next steps in Salesforce.
• Proficiency with LinkedIn and other prospecting tools.

What We’re Looking For

• One year of software sales and/or customer support experience preferred.
• Prior experience with Salesforce or a similar CRM system

.
• Comfortable with outbound telesales and leads generation follow-up.
• Strong computer and software application skills.
• Proven, measurable success in a team environment generating, evolving and closing raw leads within a revenue pipeline. You should be at ease meeting quotas.
• Highly professional in tone and physical presence — whether through written, spoken, phone, or video conferencing mediums.
• You work well and truly thrive within a swiftly evolving team environment.
• Are genuinely sociable and compassionate.
• College graduate or in possession of a high school diploma. We’re more focused on your intelligence, ability to learn and execute, ingenuity and ability to sell — not so much on the degrees you may (or may not) carry.
• Must be able to easily commute to San Francisco daily during the work week.

Compensation and Benefits

• $60k salary + generous commission.
• Flexible hours.
• A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
• 4 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!

VP of Sales, San Francisco, California

Accredible is looking for a VP of Sales to establish a professional sales team and take our sales process to the next level.

Your Role

It’s time to take Accredible’s sales process to the next level. Our revenues have been doubling quarter on quarter for the last year using an in-house highly automated outbound B2B email sales process and it’s now time for us to take that to the next level by bringing in new sales people to pitch, sell and close customers.

We have an excellent prospecting process that has given us a solid understanding of our market and an incredibly comprehensive list of potential customers. It is now time to focus on the high value, high touch prospects that only a dedicated sales team can focus on.

You will be joining the company at the start of a major growth phase, joining the team that will have one of the largest impacts on the company’s success and growth rate.

Responsibilities

• Plan and establish new sales team, including hiring key sales people, setting revenue and KPI targets targets and establishing sales procedures and methodology.
• Work with the CEO to establish a physical office location in the Bay Area to house the sales team. You will have significant input into the choice of location.
• Measure and report performance of all sales activity, and assess against targets.
• Collaborate with the product and customer support teams to identify key features and product improvements required to grow existing markets or unlock new markets.
• Utilize strong analytical ability to evaluate and improve end-to-end customer experience across multiple sales channels.
• Plan, execute, and measure experiments and conversion tests.
• In addition to managing your team of salespeople, you will also be closing sales yourself

Requirements

• Experience with outbound sales and optimizing a sales funnel.
• Experience managing a team, ideally a sales team.
• Salesforce experience a bonus.
• Excited to learn about our market segments and to try new approaches to reach a diverse audience.
• Excellent English language skills and comfortable creating content.
• Self starting, autonomous and hard working.
• Proven work experience in sales and in managing a sales team.

Compensation and Benefits

• $100k to $125k + equity, depending on experience
• Stock options in the company
• Flexible hours
• Hire and manage your own team and establish a new Bay Area office to complement the UK tech office, working closely with the co-founders & CEO
• A close, dedicated startup team who are passionate about improving the education system and who are backed by some of Silicon Valley’s top venture capital investors.
• 4 hours per week (paid) to spend learning anything you like, even if it’s not related to your role, plus a budget to spend on learning materials. We love education and we believe in nurturing your growth!