Product Replacement Center

Grass America Partners exclusively with CabinetParts.com for all Limited Warranty Product Replacements.

• Yes, I want to Replace My Hardware using the Grass Limited Warranty Replacement Service.
1. I agree that I have:
1. Read the Limited Warranty statement [?]

   GRASS AMERICA LIMITED WARRANTY

   Grass America, Inc. (“Grass”) warrants to the original consumer (the “Consumer”) its hinges, drawer slides, or accessory hardware manufactured by Grass against defects in materials and workmanship, as determined by Grass for the lifetime of the cabinetry, considered to be in a range of seven years.

   This warranty does not cover any causes of malfunction such as misuse, abuse, neglect, accident, modification, commercial use, or improper installation.

   Grass will send a replacement product to the Consumer for items that fall under the Limited Warranty. The Consumer shall be responsible for the shipping and handling costs currently in effect at the time of the replacement. This warranty covers replacement of defective parts only.

   The cost of removal, re-installation and any incidental charges is the responsibility of the Consumer. If the defective product has been discontinued, Grass reserves the right to replace the defective product with a comparable product currently manufactured. There is no guarantee of full interchangeability offered. The warranty does not apply to a discontinued product if at Grass’ discretion a comparable product is not available. For items that do not fall under the Limited Warranty, Grass will continue to support the consumer by providing the most comparable replacements at a reasonable cost. Machinery parts are not covered under this warranty.

   ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED AS SET FORTH ABOVE. However, some state do not allow limitation on how long an implied warranty lasts, so the above limitations might now apply to you. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS, OR IMPLIED. GRASS’WARRANTY OBLIGATIONS AND THE CONSUMER’S REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HEREIN. IN NO EVENT SHALL GRASS BE LIABLE FOR ANY LOSS OF REVENUE OR PROFITS, LOSS OF USE OF EQUIPMENT, OR OTHER CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE USE, INSTALLATION, PERFORMANCE, OR FAILURE OF ITS PRODUCTS. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions might now apply to you. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state.

2. I understand that the Shipping and Handling fee for this Service will be $25.00 and includes:
1. Up to two (2) Free replacement hinges or
2. One (1) Free pair of drawer slides (left & right), or
3. One (1) Free set of other hardware.
3. Additional hinges, drawer slides and other pieces of hardware can be added to your order for an additional fee per item.
3. Submit - Next Step

Here's What to Do.

First: Remove the complete defective product requiring replacement from your cabinet.

1. Hinges: Remove the parts attached to the door and to the cabinet frame or cabinet wall side.
2. Drawer Slides: Remove the part attached to the drawer and the part attached to the inside of the cabinet. Only one side is necessary. If there is a plastic bracket at the rear of the cabinet, remove it.
3. Note: Replacement products sent to you may NOT be an exact duplication of those you previously had installed. Every effort will be made to insure the replacements sent are functionally equal to the sample. Note that replacement parts may not always fit original screw holes. This is especially true In some older discontinued hinges.

Next: Place your order online by:

1. Step 1: Complete the Limited Warranty Replacement Order Form.
2. Step 2: We will then provide you with instructions on how to email and attach the required pictures and information needed to match your hinge.
3. Step 3: Our Matching Experts will match your replacement item from the information and pictures you provided. We will then ship your new replacement items to the address provided.

Thank You for Contacting the
Grass America Product Replacement Center
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Your Warranty Order has been Accepted.
Order #

Final Steps

1. Take pictures of the defective hinge or drawer slide to be replaced.
   
   
   
   Images should include the top, side and bottom as shown below.
2. Provide us with your Warranty Order number, and all identification numbers imprinted on the defective items.
3. Include the exact measurement of your hinge overlay. This is critical to the proper fit. Please watch this How-to Video to ensure accuracy.

4. Email us the required information and images of the defective item.
   Send email to: grasswarranty@cabinetparts.com

   You will receive an order acknowledgement within 2-3 business days.